001 Taxis Reviews 

424
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly drivers and clean vehicles, noting that journeys are exceptionally comfortable and reasonably priced compared to other alternatives. People also mention that the booking process is completely straightforward and vehicles consistently arrive promptly for scheduled trips. However, some customers also noted frustrating issues with pre-booked taxis arriving late or failing to show up during particularly busy times. A few reviewers were highly dissatisfied when vehicles experienced communication problems or were not dispatched correctly for important appointments. Others mentioned difficulties trying to get help from customer support when resolving these unexpected travel delays.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals, clean vehicles, and polite, professional... See more

Staff

Customers had positive experiences with staff, frequently highlighting that drivers and call managers are... See more

Delivery service

People report ambiguous experiences with delivery_service, as customer opinions vary widely. While many... See more

Price

Customers consistently note ambiguous experiences with price, featuring a split in opinions. While many... See more

Booking process

Reviewers share mixed feedback about the booking process, as opinions on pre-booking reliability are sharply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking a... See more

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 drive... See more

Rated 5 out of 5 stars

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both veh... See more


Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Limousine Service
  4. Transportation Service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...


Contact info

4.1

Great

TrustScore 4 out of 5

424 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.1

All reviews

(424)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as always from 001 taxis

Great service as always from 001 taxis. The car was clean, the driver was very polite and professional and the journey was £6-7 cheaper than what U**r had stated. Thank you for your reliable service over the years, Lisa.

10 May 2026
Unprompted review
Rated 1 out of 5 stars

my phone had died about a minute before…

my phone had died about a minute before the taxi had come to pick me up and so I had to ask to charge my phone to which his plug wasn’t even working in the first place. And then I went to charge it in the reception which was right by the door and he increased the fare without letting me know that I was going to happen.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Always great service

Dispatcher made sure they had all necessary information and gave accurate time frame for going to destination for booking within the hour
Quick and comfortable ride
Friendly driver
Use them for all taxi needs

5 May 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, clean car and lovely driver. The driver helped us sort out an elderly lady who was struggling to get a taxi at the airport.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Watch out for large extra charges beyond app price at airport

Ordered a taxi from LHR and pre-paid. -Was through passport control and picked up my luggage quickly. The app had said that someone would meet me at arrivals, but then driver had called and said he would meet instead at Short Stay parking, but didn't know which level yet. On the app I could see that the driver was at rest stop a little ways away from LHR> I waited about 20 minutes after I had exited till I finally found him, this after a 16 hour flight.

Then we got charged over £43 extra, but I only saw this when the email came in; the driver said nothing about extra charges.

I phoned 001, but they said they didn't know how to help because there was no manager. So I emailed their complaints email multiple times. This was quite time consuming. Finally, I was told that the extra £40 was correct and was for parking charges.

However, LHR short stay parking don't hit £40 until after 5 hours.
I was out quickly.

So clearly their excuse for charging me so much extra is false. It should be obvious that there is an error somewhere, but I am unable to get this fixed.

! Be warned.!

18 April 2026
Unprompted review

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