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Royal Cars Reviews 

1,204
•
TrustScore 4.5 out of 5

4.6

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the friendly, courteous drivers and the exceptionally clean vehicles that make every local trip and airport transfer thoroughly comfortable. Many people also appreciate the prompt arrivals and straightforward booking process, describing the overall transport service as entirely reliable and efficient. However, some customers also noted frustrating issues with unexpected price increases and significant scheduling delays during busy travel periods. A few reviewers experienced problems with online bookings not matching expectations and drivers occasionally struggling to find the correct pickup locations or destinations. Others mentioned that communication could be improved when dispatching vehicles for specific passenger needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that drivers are polite,... See more

Service

Reviewers highlight positive aspects of service, consistently praising pleasant, courteous drivers who arrive... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that cars arrived promptly... See more

Booking process

Consumers find booking process to be ambiguous, with many reviewers praising the straightforward online... See more

Price

Clients share ambiguous opinions on price, as many consumers praise the fair, fixed, and inexpensive fares... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had 2 Royal Cars’ taxis over the weekend and both journeys beat the one Uber taxi journey I shared with friends. Both your drivers were very friendly, courteous and careful drivers. They were also... See more

Rated 5 out of 5 stars

Royal cars offer an excellent service. Reliable, efficient, helpful and friendly. Used them for the last 3 years for airport runs. Always been on time, communication direct with driver, excellent. Dri... See more

Rated 5 out of 5 stars

Good driver, arrived a few minutes beforehand, which was reassuring. Knew his lane discipline, one felt safe. Only minus point (NOT the driver) was the app was telling me even ten minutes before t... See more

Rated 5 out of 5 stars

Our driver was very pleasant, the journey smooth. We requested a taxi on line. It arrived almost immediately. The automatic notifications were spot on. Thank you.

Company details

  1. Taxi Service

Written by the company

Recognised as the largest private hire service provider in Oxfordshire, Royal Cars have been family run since humble beginnings, with only 4 cars. Situated in the celebrated University City of Oxford, they have been a staple of the community for nearly 30 years. With passion and drive they expanded and now offer the most diverse service available in the area. Currently Royal Cars boast a fleet of over 500 vehicles including 8 seaters, wheelchair accessible, executive and VIP vehicles, something for every occasion. Royal Cars is the greenest service in Oxfordshire with over 70% of the fleet being Hybrid. In an effort to offer the safest service in the region they are in the process of installing CCTV in all their cars. Also, all their drivers are DBS (Disclosure and Barring Service) checked and have undergone a medical examination before being licensed by the local District Councils, your safety is very important to Royal Cars. We accept all types of work, from local runs to airport transfers to long-distance pickups and drop offs, weddings and occasionally have crossed the channel. Also, we provide Home to School Transport with and without Passenger assistants. Take a ride with the largest, safest, friendliest, fastest and greenest service in Oxfordshire.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,204)

344 reviews in the last 12 months

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Rated 5 out of 5 stars

Pick up from the JR

Pick up from the JR, I was outside ENT which is West Wing. The whole layout is confusing and it was dark. Couple of phone calls to me from the driver sorted it. Careful considerate driving too, must have so much patience, cyclists cutting across and very busy - typical at 5pm....so thank you.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Car arrived in plenty of time and was very helpful when we had to make a u turn after a minute because of a forgotten item. Lovely clean car, relaxing drive. Thank you

21 October 2026
Unprompted review
Rated 5 out of 5 stars

Our driver was very pleasant

Our driver was very pleasant, the journey smooth.
We requested a taxi on line. It arrived almost immediately. The automatic notifications were spot on.
Thank you.

15 October 2026
Unprompted review
Rated 3 out of 5 stars

There was a blockage en route and…

There was a blockage en route and instead of turning and trying to find an alternative route, which was possible (I discovered afterwards). I had to get out and walk for 12 minutes with a heavy bag. The driver still charged me full price.

13 October 2026
Unprompted review

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