World Tour Store Reviews 

1,491
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated customer service representatives who go above and beyond to assist with flight bookings and seamless seat changes. People note that the support team communicates clearly, maintains a professional and polite attitude, and ensures smooth travel arrangements from start to finish. However, some reviewers were not happy with unexpected price increases encountered shortly after booking. Some people mentioned that initial fares changed after payment, requiring them to pay extra money to secure their original flights. A few travellers also felt frustrated when dealing with these added costs and delays during coordination.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising certain staff members for being... See more

Service

Users describe positive interactions with service, frequently praising helpful staff members who manage... See more

Booking process

Consumers find the booking process to be a mix of seamless experiences and severe issues. While many... See more

Price

People report ambiguous experiences with price, as some consumers highlight affordable fares and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rohith was very helpful when Emirates cancelled one leg of my flight to Sydney via Dubai. The airline offered me an 8 hr stopover in Dubai which was too long for an 80 yr old lady. Rohith worked hard... See more

Rated 5 out of 5 stars

I used World Tour Store for ticket from London to Manilla. There were problems with my first choice of Airline, but Rahul Ahuja worked on a replacement for me well into the evening. Then made an alt... See more

Rated 5 out of 5 stars

I’m very delighted with Bhavna Dutt, I received a phone call from Bhavna regarding my booking flights, just a reminder if I received my E-tickets, which I received a month ago. It was a nice touch... See more

Rated 5 out of 5 stars

Big thanks to Yash Raj who helped me book my flight with Emirates. He was able to get the exact dates I requested at a decent price, he took the time to provide alternative options and kept me updated... See more


Company details

  1. Airline

Written by the company

World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(1,491)

613 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m very delighted with Bhavna Dutt

I’m very delighted with Bhavna Dutt, I received a phone call from Bhavna regarding my booking flights, just a reminder if I received my E-tickets, which I received a month ago.
It was a nice touch to get that call for a reminder, also the booking can be adjusted.
But I was all good with the booking, however I needed help with seat bookings, Bhavna helped me and sorted very quickly, and now I can relax not worry about seat bookings.
Outstanding customer satisfaction!!!
Thank you!!

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Bhavna layla

Bhavna layla
I really appreciate with her and help me more about the booking flight i will recommended to peple to have her , kind and polite i. I had issues and sort out it thank you again

15 September 2026
Rated 5 out of 5 stars

Thank you Yash.

Thank you Yash.
I received an Excellent service from Yash at this flight Agency. His patience, clear explanations and genuine care made the booking process smooth and trustworthy. He restored my confidence that I had lost in myself for booking any flight ticket. I will definitely return for future travel needs and hopefully would love to book through Yash.Truelly appreciate his professionalism and kindness. Highly recommend this Agency

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Yash for incredible service!

Hi World Tour Team,
I wanted to share some feedback about the fantastic experience I just had booking tickets to Pakistan with Yash.
Navigating different fares and destinations can usually be quite stressful, but Yash made the entire process incredibly smooth. He was extremely patient, helpful, and went completely above and beyond his role. I deeply appreciated how transparent he was in all his explanations regarding the different options available to me.
Employees like Yash are rare, and his outstanding customer service really stood out. Please pass along my sincere thanks to him—he is an absolute asset to World Tour!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

I was making a booking online but did…

I was making a booking online but did not seem to complete. So I called the contact center and spoke to Sandy. he was very helpful in giving assistance to make sure that the booking was completed successfully. Explaining why the process had failed and need to be assisted. Sandy was very polite and listened to my questions and answered them fully and gave reassurance that booking will be completed and kept me informed, at all the stages. Sandy stayed on there call whilst we waited for are the email process and confirmations to be completed. Thank you for your help and assistance, very much appreciated.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with World Tour Store. Raj and Bhavna were both very friendly and helpful throughout the booking process. They were always available to answer my questions and explained everything clearly.

I had a few concerns and questions about my booking, but they were patient and supportive and helped me sort everything out. I really appreciate the way they handled everything and kept me updated.

Thank you, Raj and Bhavna, for your help and great customer service. I’m happy with the service I received and would definitely recommend World Tour Service to others.

22 September 2026
Rated 5 out of 5 stars

I choose World Tour Store for my flight…

I choose World Tour Store for my flight to Sydney. Initially i was skeptical however after talking to Sandy, i felt relaxed. He, not only helped me in confirming the same flight however also helped me to add Flexibility and extra Luggage.

Will recommend World Tour Store to my family and friends.

16 September 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Dishonest Booking Trap

Extremely Dishonest Booking Trap! Extorting More Money After Taking Payment—Avoid at All Costs!

Booking a flight on this website was easily the most repulsive and appalling consumer experience I have ever had.

Their signature tactic is using a cheap ticket price to lure you into paying. However, just when you think the booking is complete and you are excited to plan your trip, they send you a notification one or two days after taking your money, claiming there was a "system error" and that they cannot issue your original ticket.

They then present you with three completely unacceptable options:

Disguised Extortion: Forcing you to pay extra to secure the flight you originally booked (e.g., forcing you to pay for a price markup to upgrade an originally non-refundable ticket to a flexible ticket just to issue it).

Forced Downgrade: Offering utterly unreasonable alternative options that serve only to cut their own costs (e.g., forcing you to change a weekend booking to a weekday flight).

Helpless Refund: If you refuse to comply, your booking is canceled and you are left waiting for a full refund, having completely wasted your time and compromised your travel plans.

Taking people's money, holding their funds hostage for days, and then claiming the ticket cannot be issued unless they pay more or accept a severe downgrade is an utterly disgusting and unethical business practice.

Moving forward, even if I have no other choice left, I will never use this website’s services again. I will also make sure to share this real experience with all my friends and family and strongly advise everyone to stay far away from this site.

16 September 2026
Unprompted review
World Tour Store logo

Reply from World Tour Store

Dear Customer,

We understand your concerns regarding the booking and would like to provide some clarification regarding the circumstances and the steps taken by our team to resolve the matter.

The original itinerary was initially received as non-bookable. This can occur due to factors such as airline fare expiry, changes in seat availability, or technical issues within the airline booking system. Due to the dynamic nature of airline inventory, in some cases payment may still be processed even though the itinerary cannot be confirmed at that moment.

Once this was identified, our team proactively contacted you and made several attempts to assist, including exploring alternative dates, airports, and airlines based on your requirements.

We are pleased to confirm that your tickets have now been successfully issued on the originally booked itinerary at the same price you paid, with no additional cost, and your e-tickets have been sent to you.

Should you have any further questions or concerns, please feel free to contact our customer support team, and we will be happy to assist you.

Kind regards,
World Tour Store

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