Wondrwall Group Reviews 

Excellent service from Wondrwall I was struggling with my new build property on how things work Ali was excellent on the phone but David who did a home visit was brilliant he went above and beyond to help and show me how things work.
Thank you

I have been impressed with the speed of response of Wondrwall technical staff to our questions and also with their expertise. Ali Dirjal has been very patient and helpful. We are just embarking on our experience with Wondrwall and we will no doubt have more questions. My hope is that this level of customer service will continue.

Again. Cam in technical support was great. He’s been supporting as a customer for the past 3 years. He not only answered my query but also told me about extra features being developed on the app.

James the field engineer who visited us today was simply superb. His depth and breath of the Wondrwall system was outstanding and nothing was to much trouble and the quality of customer service he has provided us as been exemplary . The whole onboarding experience as been excellent

Technical team very helpful and patient.

James was extremely helpful & efficient. I feel he guided me through many stages of the process with a lot of patience & understanding which was needed as I have never used a Wondrwall system before.

Wondrwall have far surpassed our expectations and we are delighted with the actual equipment that has revolutionised our complete way of living by allowing us to be in complete control of our energy and electrical systems which has led to huge savings in our energy bills. In addition to this, the customer service and aftercare is superb and the technical support team are always on hand to guide us or solve any problems that we might have. In our opinion Wondrwall are a first rate company who have met all of our expectations and beyond and we thoroughly recommend them to any potential customers.

James is very kind and helpful. My English is not good, he very nice and slowly to teach me how to install.

James has been a great help in quickly resolving the account set up issues I was experiencing after moving into a new property.

Outstanding service backup and support

James has gone above and beyond on multiple occasions now to help us get other the issues we have had

I had to 'phone today, as my landing light wasn't working... My call was answered very quickly, by James.. His help was brilliant, he sorted the problem remotely, and was so patient with me, as I'm clueless with technology..huge shout out to James, thank you

James is promptly available to suppprt with queries and troubleshooting. Very helpful.. thank you so much!

Getting used to a new system takes time but I have to commend the clever system this is and the brilliant support given at any time of day or night. I need to be able to control heating and security remotely and this system allows me to do that with ease. When something goes amiss, the support provided is instant and always patient! Thank you to the Wondrwall Team and to Cameron.

Appreciated the care and attention to solve my problem. New ground for the engineers, dealt with patiently and intelligently.

Wondrwall System: A Disappointing Investment in our New Build Property
Our experience with the Wondrwall system in our new build property by Devonshire Homes has been nothing short of disappointing and frustrating. Despite promises of energy efficiency and savings, we find ourselves facing numerous issues that from our experience render this system far from the revolutionary solution it claimed to be.
The most glaring flaw is the inefficiency of the infrared heat panels. Instead of uniformly heating the entire room, they create cold spots everywhere except directly beneath the ceiling-mounted panels. To achieve a reasonably warm house, we've had to resort to the recommended settings, resulting in exorbitant electricity costs of upto £30 per day, totalling a staggering estimated £900 per month if we were to stay on these settings. This astronomical expense is a far cry from the supposed cost-effectiveness promised by Wondrwall.
The so-called "smart" light switches are anything but intelligent in our opinio. The temperature readings are consistently incorrect, leading to the heat panels turning on and off at random times. Even after attempting Wondrwall's retro calibration, the issue persists, showcasing a fundamental flaw in the system's design. Moreover, the non-functional battery, installed improperly, adds to the list of grievances, with the energy section of the app not even tailored for the supplied battery.
The initial setup process was a nightmare, with the panels not working as expected, necessitating multiple visits to rectify the situation. The lack of a proper handover and minimal operational instructions further compound the problems. It seems evident that the company is failing to meet the basic standards of customer service, as evidenced by the scarcity of staff and painfully slow response times. To make matters worse, all residents on our development share similar issues.
Despite being in the property for over four months, our issues persist, forcing us to resort to using Halogen heaters for warmth due to the impracticality of using the Wondrwall infrared panels. The promised energy efficiency and savings are nowhere to be seen, and instead, we find ourselves teetering on the edge of fuel poverty.
In conclusion, buying our Devonshire Homes new build with the Wondrwall system has proven to be a regrettable investment, failing to deliver on its promises and leaving us in a state of dissatisfaction and financial strain. Our experience so far is that the Wondrwall system may not be the revolutionary solution it claims to be and they have not yet been able to convince us otherwise or rectify our issues.

We have loved having this product from the moment it was installed at first fit.

The customer service has been incomparable! Both Cam and Ali have been incredible and have remotely resolved any issues along the way with compassion and understanding. I cannot speak highly enough of the customer support and wish every company had service as efficient, experienced and understanding as the two guys I've spoken to at Wondrwall. 10/10

Wondrwall is great! I have enjoyed using the home system, but more so the support I receive, even after work hours is amazing! James is especially helpful, and very patient with responding to my queries.

The technical support service is very well and the staff James has much patient to solve my problem.

James is fantastic sorted out all my issues patiently. Took time to explain what I had to do and even helped with tariff with my energy supplier
Need more than 5*s
Thank you