Joy Reviews 

Loved that I could use almost all of the features for free and that everything was customizable. Took a min to get used to how it all works, but I got there quickly. Did not like that the guest list order did not stay the same, and you had to change the layout of the info you wanted displayed each login; otherwise, amazing !!! Highly recommend. Been using it since June; my wedding is in October (I had a really short planning stint)

I had a difficult issue involving a non-refundable hotel reservation for a canceled wedding. For a while I was stuck between Joy, the hotel and Joy’s travel partner with no one taking ownership.

Once the issue reached Richie Mathews and Isabella Dentrice the experience changed. Richie got the right person involved and Isabella took ownership from there. She worked directly with the hotel and Joy’s travel partner and got a full refund issued.

What impressed me most was that Isabella didn’t just send me back into the support loop. She stayed on it and got it resolved.

I’m grateful for the way Richie and Isabella handled this once it reached them.

Good support and very user friendly templates. Would be better if you could create two free of charge email invites, one for all day guests and one for evening only! The support team helped me get around it, but it'd be easier if you could just make two.

The company engages in misleading practices in their recommended hotel bookings. I had just (in Aug 2026) booked a 2-night stay for Dec 2026 at one of their recommended hotels. As I decided to stay elsewhere, I requested a full refund. Only then I found out that they refund only if cancelled on the same day. This is absurd. Plus they advertise “Fully-Refundable” in big font and only in small font on the restrictions. They later promised me a full refund if I first cancel to free up the room, which I did. Then they went silent. I will give negative stars if I can. [To update, I have since contacted the appropriate manager at the hotel directly and he said all charges are waived. So with that Joy finally agreed to process my refund. But what if I was unable to contact the right person at the hotel? Joy also since indicated they will now display the cancellation policy more prominently in their website.]

Joy has been absolutely wonderful. It made wedding invites so easy and our guests have loved being able to read our love story. Joy offers so much help and it is truly appreciated!

DO NOT book accomdation through this website!! We travelled 4.5 hours to celebrate my friends marriage. We spent £450 for a 2 night stay. We arrived to NO hotel room and a booking that did not exist. We managed to secure a discounted rate with the hotel.. for 1 night, due to them feeling bad for us. Joy have NOT refunded our money, NOT responded to us for 2 days now. Our credit card company have now been imformed about a fraud transaction.. AVOID at all costs!!

When using the messaging option, when guests reply to messages, they do not get a message saying “this phone number does not accept replies.” We have had multiple guests say they tried contacting us at the number they got the message from. Also the messaging option should cost half of what they’re charging. It feels like price gouging.

Everything was done quickly and accurately.

I will preface the review with the fact that I did not plan a wedding through Joy, so I can not comment on that side of their business.
However, DO NOT under any circumstances book your hotel stay through them, they will take your money and then not pay the hotel, this happened to me and left me in the lurch and down a significant amount of money, Joy also do not have good customer service for this, all done with AI, no refunds after providing ample proof of them not paying and me having to.

Joy has been an amazing assets to our wedding organization. I love the website and the details in it. it is so easy to use and the guess have access to the whole schedule. I will recommend Joy to anyone who is planning a wedding!

Free until it isnt. I was excited for a free/low cost wedding website that didnt have a lot of cost. But once in the website, for the features you need and want, everything is behind a paywall. Want to send texts messages to your guest.. pay money. If you want to layout your seat chart.. Pay money. Invitations... ended up paying so it had appropriate info and design.

Also, design is not intuitive. It can be hard find things that you know exist because you stumbled across it before.

Honestly the fact that I can build the whole website and it is free, that’s pretty amazing. Lots of different options, easy to use, I would recommend it!!

It was super easy to use! Our guests also had an easy time with navigating the rsvp and links on the site!

Other then the emails not going out all that the same time, had to send them in batches, the app works great and is user friendly.

It’s very easy to work with. I love that it gave you examples to use and work with. Everything on the website is detailed and easy to understand. I do wish that there was a way to close off or at least time out a link for ones that I sent to people who I previously invited. This worries me because I don’t want them to fill it out last minute and then show up. Otherwise, I love it.

I compared Joy and the Knot and preferred Joy's site themes. I did have some issues with image size and cropping but nothing insurmountable. I love the guest list management and RSVP form customization, and that I can text my guests. I do wish there were more options to confirm a guest was invited rather than exact name, eg. phone or email. I also appreciate the options to opt my guests out of automated notifications and that the platform doesn't spam me with unnecessary notifications. The reason I'm docking stars, despite my overall enjoyment and ease of use, is the app. The app is about as useless as an app can be, pages don't load, etc.
So would I recommend the platform? Very highly actually. Is it a 5 star platform right now, absolutely not.

I like all of the contact management features but I do wish I could filter and sort contacts more easily like it was a spreadsheet. It would also be nice to have summary stats at the top with “44 total contacts, 25 parties, etc”

LOve the app. it helped with planning and guest for my friends wedding