Joy Reviews 

BEWARE

If I could put ZERO stars I would! This company has no consideration for clients.

I am extremely frustrated with how Joy has handled my hotel reservation and refund request.

I paid $863.24 through Joy for a stay at Whitetail Court Hotel scheduled for September 4–6, 2026. I contacted both Joy and the hotel in advance because I will not be using the reservation and was trying to resolve the matter before the stay.

Whitetail Court Hotel told me in writing that Joy retains my payment and credit card information and that the hotel does not receive the funds until a few days after the reservation date.

Joy then told me in writing that Joy is the merchant of record and processes my payment, but also said that the hotel has final authority over whether a refund can be granted and that Joy cannot refund me without the hotel’s agreement.

This has left me caught between two companies giving me different explanations about who controls my money and who can resolve the refund.

I understand that the reservation was originally listed as non-refundable. My complaint is about the way my efforts to resolve the situation have been handled and the conflicting information I have received about the payment and refund process.

My stay has not even occurred yet. I would like Joy to take responsibility as the merchant of record, work with the hotel and its travel partner, and provide a clear resolution rather than continuing to send me back and forth.

I am still willing to resolve this directly with Joy and will update this review if they provide a satisfactory resolution.

It wasn't easy to populate the forms - sometimes I would lose the formatting and it was VERY difficult to figure out how to get it back. All the sneaky ways that I was getting charged for things was VERY off-putting. I would have preferred UPFRONT information about fees before I wasted so much time. Charging to text message guests is gross. Paying for simple invites that I sent digitally - stupid. I will never recommend this site to anyone. There are much better options.

It took me a while to get used to it however, from an end user standpoint they say I did a good job. I had my niece go in and check it out after I set everything up. I am 62 years old and not very computer literate.

I booked a hotel room through the link on a wedding invitation. A product of Joy.
They took my money.
When we arrived at the hotel for the wedding, we were told that there was no reservation for us. We had to then quickly pay for a room at much greater cost. This was very stressful.
When I sent a request to Joy for a refund of my money for the botched reservation they were very cunning, stringing me along for months with platitudes of "wanting to help". Later, the hotel told me that Joy had made the reservation in the wrong name and that they, the hotel, had refunded my money to Joy.
So Joy continued to refuse my refund even though I was told via their email that the money had been refunded.

That is fraud.
Take my money in a hurry.
Botch the booking.'
Refuse my refund!!

Very helpful to connect with a human on CHAT to resolve my issue. Thank you!

​A fantastic, seamless experience!

​The website is super intuitive, sleek, and easy to navigate. Everything runs smoothly from start to finish, making the whole process quick and hassle-free. Highly recommended!

With Joy has lots of great features and is overall easy to use. One thing I wish it allowed was to keep registries from Amazon and popular linked partners as separate, external registries. Beyond that, my fiance and I have found the site super helpful and more customizable than the Knot, which we tried out first. Not to mention its 100% free!

I used WithJoy to make a hotel reservation for my nephew’s wedding. The hotel they recommended went out of business with my deposit. They offered a refund or to find me a new reservation. I chose a new reservation. I then needed to cancel that reservation (I was within the cancellation window).
They are now ghosting me and refusing to reply to my requests for a refund.
I will be forced to take them to court to obtain a refund.

UPDATED 8/31 - It has now been 22 days since I cancelled within the stated window (and 6 days since Joy Travel responded to this review). The travel dates have passed. No refund, no timeline provided.

My Photos would not upload no matter how I followed the troubleshooting. Finally, a service rep Venkat was able to upload the photos for me from the back end. It only took a few minutes.

The tools, support, and knowledge are amazing. It's user-friendly at its best. I'm actually using it for two upcoming destination vow renewals. I love it!

Cons: I can’t add table numbers, after syncing my contacts and editing it started to glitch. My guests are stressed out trying to rsvp.

Pros: website is well organized

Fast, polite response to my queries

I’ve had issues with adding registries - they were showing as black boxes and none of the “fixes” worked. I got constant emails from guests who couldn’t figure out the registry bc of the black box. I also have been unable to get the money from our honey moon fund - it is not user friendly at all and we have had to reach out to the Joy team for help. Tbd on if they are able to help.

WithJoy is a great wedding website. It is very intuitive and made organizing our wedding and keeping everything in one place so much easier. Highly recommended!

I Find joy a great website to use, and I’m particularly impressed that it is free. He can’t be a little hard to navigate at times and I found myself going back backwards and forwards between different parts fairly regularly when trying to create the website. Once you’ve managed to get it figured out though it is a great website. We are nearing the stage of sending our invitation so I am looking forward to seeing the process with others using it.

I only wish I could rate them negative stars…

First problem: I could only make a single room reservation, not a reservation for multiple rooms at a single hotel. Should’ve taken this first hint, but it was for a much loved nephew’s wedding so I pressed on…

Did I mention I paid the the three rooms up-front? :/

Second problem: I needed to add a name to the three separate reservations I ended up making — I was going to arrive later than the rest of my party and wanted them to be able to check in without. So I called the hotel — Hyatt Place Baltimore Inner Harbor, which…oof, please just don’t even think about staying there, folks — to add a name to all three rooms. On four separate calls I was informed that they received 6(!) reservations from the withjoy[.]com/Priceline ding-dongs (remember I only made three and only received three confirmation emails) and that five(!) of them had been cancelled, leaving me with only one king room reserved (for a party of 6). So I cancel the one reservation and booked three rooms elsewhere.

Third problem: withjoy[.]com only offers email support. Really slow, really ineffective email support. No phone number to call where it’s easier to explain things and where problems can be handled through real-time, synchronous communication. Anyway, my issue got passed about between a total of four people, each who were only capable of assuring me over email I’d get a full refund, but were in reality incapable of helping sort things out with the Hyatt Place Baltimorons of the Inner Harbor.

Fourth Problem: a week goes by, with a few email responses saying they were “looking into it” only for them to say — without offering *any* evidence whatsoever — that the Hyatt Place Baltimorons of the Inner Harbor “front desk” — the same (Balti)morons who informed me that my reservations were cancelled, mind you — said that my “reservations were confirmed on their end.” And also that “They have also confirmed that they were able to accommodate you during your stay.” And finally “Due to this, no refunds were processed.”

So to say they’re the worst wedding booking site ever is not doing it nearly enough justice. Stay away, everyone!

Unless of course you like dealing with incompetent swindlers that prey on people participating in the formation of core family memories. Believe me, my entire family will always remember this wedding, but not necessarily for all the joy. Withjoy[.]com’s superlatively crappy performance will certainly be part of the family lore, too.

Hope all wedding planners read this, take it seriously, and don’t put their wedding guest through the agony of dealing with withjoy[.]com.

Absolutely awful experience. We booked a hotel through them for an event since the event was being organized by them. We reach the hotel after travelling the whole day just to find out that our reservation was cancelled. I had already paid, could not reach anyone in customer service because they had no phone number and no one responds to the emails.
Ended up canceling and rebooking at a higher rate cause its a higher rate. Now will dispute the charges paid the, with the Credit Card company.

Love how they help with everything from keeping track of invites to hotel blocks.

Terrible Customer Service And Completely A Ripoff Steer Clear & Far Away From Them