Joy Reviews 

Very disappointed with my experience
With Joy Hotel Amsterdam

I booked the hotel for two nights. On the morning of my flight , before travelling, I found out that I was unable to travel to Amsterdam. I immediately contacted the hotel to explain the situation and asked if they could refund at least part of the amount I had paid

Unfortunately, they completely refused and were not willing to discuss the possibility of any refund or partial refund at all

I understand that hotels have cancellation policies and terms and conditions, but I was disappointed by the lack of flexibility and understanding in an unexpected situation. I contacted them as soon as I knew I could not travel, but unfortunately no solution was offered.

Overall, I am very disappointed with the customer service and how my situation was handled. I would recommend checking the cancellation and refund policy very carefully before booking.

We only gave ourselves 3.5 months to organise our wedding. We had 250 guests so an online solution was always going to be best. My niece had used Joy earlier this year and it seemed to work well. Even though I researched other sites, Joy was definitely the best. Our guests loved the digital invitations. We loved the ability to send different invitations depending on who was invited to which part of the day. The support team were also really responsive when I came across set up I didn’t quite understand.

The one little downside was the restriction on sending invitations in bulk by WhatsApp here in the UK. I hope that can be resolved for future users.

Otherwise, would highly recommend.

Honestly…this website was too much trouble. Not very easy to use and was not accurate in sending out invites or tracking our RSVPS! What did I pay for? Our invites went to our guests junk mail.

The website was beautiful and made tracking rsvps very easy

Would have liked to speak with someone on the phone or a Live Chat on the website - neither were available for a Registry gift issue;

Seems like Joy is trying hard NOT to directly interact with anyone and is avoiding this at all costs;

Wonder how much engaged couples are paying for this Total Internet/zero contact person service;

Very disappointing experience with Joy Reservations. I booked through their service and was placed in a smoking room that I did NOT request. The room was old, dirty, and smelled strongly of cigarette smoke.

I immediately asked for help getting moved to a non-smoking room, but neither the hotel nor Joy Reservations was willing to properly help me. I even requested a ventilator to at least help with the horrible smoke smell, and it was never brought to my room.

On top of everything, I was charged for TWO nights, including an additional night that I did not request. I contacted Joy Reservations to try to cancel the extra night, but their customer service was extremely disappointing. Instead of taking responsibility and helping resolve the situation, I was basically referred to the cancellation policy.

I understand policies, but good customer service means actually listening to the customer and trying to find a reasonable solution when something clearly went wrong.

I would NOT recommend using Joy Reservations. After this experience, I will definitely think twice before booking through a third-party reservation service again.

I had a complicated situation with my rsvp form and Uzma was such a great help. Assisted me to sort out the situation, she had so much patience with me until my issue was resolved.

Terrible platform for a complex wedding and tech support was no help at all. I would not recommend this platform to anyone. Any hiccup you encounter you will have zero support

Warning, warning, warning. Be very careful booking through this website as they appear to be not honest, very deceitful and decline to respond to numerous messages requesting information. We have received 2 bookings via this organisation through Booking.Com which clearly indicates they are hiding behind any responsibility for the booking. Under no circumstances make a booking with this organisation.

the app and website works perfectly on the desktop but glitches on the phone . Perfect and easy to use.

Do not book with them, and tell all your friends

Their website glitched and added an extra night on my hotel. I realized this as soon as I got the confirmation. I contacted the hotel my travel agent and the app within 5 minutes. Everyone else answered saying Joy had the final say. They took 3 days to answer. They claimed I would get my refund and asked for additional documents which I provided. The day my booking was set to start they claimed the hotel said no refund and they advocated for me through a “travel partner” they aren’t allowed to name and couldn’t get a refund. Whenever I sent them screenshots of their own agents words or the hotels words they stopped answering for 2 days and then had someone else who didn’t know my case take over.

I’m due to check in tonight and even after a month of a fight I don’t have my money.

I’m maid of honor in a wedding next month, and after this we opted to use “The Knot” instead :)

Refund for 1 night was issued after this post was made. Updated from 1 star to 2, because I got my money back, but it never should have been this difficult and should not have required public shaming, so still a terrible experience just mildly less terrible.

Such a wonderful website, easy to use and setup. Family and friends loved it too!

Great free site for setting stuff up!
I personally found the UI quite confusing. To me, it's literally a flat website, with a number of pages. Some of which have fancy functions (e.g. hotel finder, schedule etc). However the site split the backend in to 'basic website pages' and to 'special pages', which we found hard to navigate.

I think the with joy app is very unique, but my fiancé and I are sharing a login for the wedding event being planned. She has access to everything and when I go to click on some of the tabs, it gives me an error and says this page is down. We don’t understand why that’s happening and it’s very frustrating. Especially when trying to send information out to contacts.. if someone would like to help me that would be amazing

Mohd was amazing! I got a human response very quickly and he was able to customize our RSVP page in a way I really didn't think would be possible! We are using a custom made canva website for our event details and he was able to link our custom site so that once you submit your RSVP, it takes you back to the site I lovingly made. WOW! Wonderful customer service.

Really disappointing. As a guest to an upcoming wedding I’d never complain to the bride but their practice of price gouging the hotels and then not providing any of the things that the actual hotel would allow you to use for free is atrocious.

Also, the distance to between the hotel withjoy recommended and the venue is not the stated distance or travel time on the website. Withjoy advertised this hotel as 5 minutes from the venue - it’s a 30 minute drive through the country side (so it’s about 30 miles away)

It’s free to request an early check in through the main hotel website but withjoy wont allow me to do it, nor will they help me contact the hotel to request the early booking, meaning I have to go to the wedding event, leave to check in at the hotel, and then go back to the wedding

Really thoughtless company that clearly just promises the world to the bride and groom and then screws the guests with bad information and a serious lack of effort

The mobile UI (both app and website) are genuinely horrendous. Everything needs to be done on a PC. There’s a lot of delay for every action and it’s just clunky. Would not recommend

I wish I could have added a few more photos or change page layouts a bit. Also, it wasn’t clear how to export guest lists. With that, I’m still happy I went with this service! I’d do it again and will recommend it.

Great! Joy made plannig and coordinating with our guests super easy I truly recommend using it for your wedding planning :)