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Joy Reviews 

1,019
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 773 reviews, most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate that the platform is entirely free, highly customizable, and makes organizing guest lists, RSVPs, and important event details extremely straightforward. Many people find the overall process of designing a custom wedding website intuitive and very helpful for coordinating everything in one convenient place. However, some people mentioned frustrating issues with booking hotel accommodations through the platform, frequently experiencing missing reservations upon arrival at the destination. Additionally, a few consumers noted ongoing difficulties reaching customer support representatives and dealing with complications when linking external registries.

What people talk about most

Website

Users describe ambiguous interactions with website, appreciating helpful features like easy RSVP management... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the platform as organized,... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised the responsive and... See more

Booking process

Customers consistently note ambiguous experiences with booking process, reporting that reservations made... See more

Service

Consumers find service to be a mixed experience, noting that while the platform is very thorough and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very happy with Joy! I love that it is free, which helped a lot with the initial planning stress. We used Joy for our wedding invitations because we were impressed that we only had to pu... See more

Company replied

Rated 4 out of 5 stars

Features are great but it seems the website can be very slow to refresh sometimes (thinking of the guest list). The app seems good but I don't use it much. I would like to be able to have the same fun... See more

Company replied

Rated 4 out of 5 stars

Website was amazing and easy to use, especially for Rsvp and guestlist. Very thorough and especially helpful for destination weddings. Would 100% recommend to anyone getting married. The only thing I... See more

Company replied

Rated 4 out of 5 stars

It was a great website for my guests to access . I was able to set up for them to rsvp, choose meal, access accommodation detail Was quite difficult to set up and did take a couple of days for me to... See more

Company replied


Company details

  1. Wedding Service
  2. also in
  3. Wedding Planner

Written by the company

Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.


Contact info

  • Brannan St 790, 94103, San Francisco, United States

  • withjoy.com

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(1,019)

884 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Site is easy and covers everything you need

This site had absolutely everything we needed to plan the perfect wedding and was easy to use. I recommend it to all my friends. My guests loved the countdown emails.

28 October 2026
Joy logo

Reply from Joy

Congratulations on your wedding, Megan! We're so glad Joy worked well for you and your guests.

The Joy Team

Rated 5 out of 5 stars

Joy made our wedding seamless…

Joy made it so easy to connect everyone to our wedding. We used it to schedule amenities, hotel stays and it helped our family stay close together. I love the way the app was an all in one place to go for our wedding needs. We were able to create invitations, a webpage, thank you cards, a registry, and more! Thank you, you really helped make our wedding a joy.

26 September 2026
Joy logo

Reply from Joy

Thank you so much, Alexis! We love that Joy could serve as an all in one place for your wedding needs and help bring your family closer together. Wishing you a wonderful marriage!

The Joy Team

Rated 5 out of 5 stars

Great website

Great website! Free and Easy to use

28 October 2026
Joy logo

Reply from Joy

Thanks Errol! We're thrilled to hear that Joy has been easy to use for your planning. ✨

The Joy Team

Rated 5 out of 5 stars

Great experience and great website

Great experience and great website. Working both from website and mobile app.

12 September 2026
Joy logo

Reply from Joy

We appreciate your feedback, Fabio! We're glad you enjoyed using both our website and mobile app. 🎉

The Joy Team

Rated 5 out of 5 stars

Joy has been easy to use and has given…

Joy has been easy to use and has given us a lovely platform to share oyr plans with all of the people we love.

28 October 2026
Joy logo

Reply from Joy

Sarah, we love hearing that Joy provided a lovely platform on where you have shared your plans with the people you love! We're glad it's been easy to use for your wedding journey. 🌟

The Joy Team

Rated 1 out of 5 stars

Disappointing

Disappointing, unprofessional and far from user friendly

I honestly wouldn’t recommend WithJoy. What should be a straightforward and enjoyable experience when creating a wedding website has turned into a frustrating mess.

The platform is not particularly user friendly, and the email sending functionality is incredibly restrictive. The tiny sliver of content you’re given to work with makes the emails look cheap and unprofessional, which is completely at odds with the quality and presentation you want for your wedding.

The latest issue is that WithJoy has started adding random rental car advertising to our wedding website. We have already complained about unwanted content appearing on our site, and this is now our second complaint. What makes it even more frustrating is that I have specifically toggled the advertising feature off, yet these promotions are still appearing.

A wedding website should be a personal space for couples to share information with their guests, not a platform for unwanted advertising. It is incredibly disappointing to have to keep checking our own website for random promotional content that we never asked for.

There are simply better options out there. Paperless Post, for example, offers a much more polished experience when it comes to wedding communications and invitations.

WithJoy might be free, but that doesn’t excuse the poor user experience, restrictive functionality or the lack of control over what appears on your own wedding website. I would seriously recommend looking at alternatives before committing to it.

28 October 2026
Unprompted review
Joy logo

Reply from Joy

Thanks for taking the time to write this up. We've already shared some feedback with our team, but would like to learn more if you're willing to share. We're reaching out directly via email.

The Joy Team

Rated 3 out of 5 stars

Confusion over accommodation

Website was fine and we liked our design, but the automated accommodation feature caused significant confusion for our guests, when we had already recommended and booked out specific hotels for their use.

19 September 2026
Rated 4 out of 5 stars

Consumer friendly

Easy guest tracking
Great to have option for cards that match the website theme

5 September 2026
Joy logo

Reply from Joy

Thank you, Alicia! We're glad you enjoyed the guest tracking and the matching cards. Cheers to newly weds!

 The Joy Team

Rated 4 out of 5 stars

Pretty good

For how we used it (we sent paper invitations from an outside source and relied on this site for RSVPs), it worked pretty well. The website we created was super nice. We were just a little wary about putting individual items on the registry from outside websites. We found it a little confusing when someone did order and ultimately ended up pulling most items off of Joy and just linking to two outside store registries.

5 September 2026
Joy logo

Reply from Joy

Thanks for sharing, Jen! We're glad you liked the website you created, and we appreciate your feedback on the rest. Wishing you a lifetime of love and happiness ahead. ❤️

 The Joy Team

Rated 5 out of 5 stars

I am able to use it to track my RSVP…

I am able to use it to track my RSVP and at the same time personalise the homepage for our guest to view.

19 September 2026
Joy logo

Reply from Joy

Thank you for your lovely review! It's wonderful to know that you are enjoying personalizing your homepage and keeping track of your RSVPs all in one place. 🥂

The Joy Team

Rated 5 out of 5 stars

Great webpage

Great webpage, many options to choose and very intuitive platform. It has it all!!

27 October 2026
Joy logo

Reply from Joy

Thank you so much! We're so glad you found Joy intuitive.

The Joy Team

Rated 3 out of 5 stars

Not a huge fan, but I don't have a rate of comparison

+ It was nice having everything in one place

- At times it was unclear if there was pre-populated content. The icon had a picture of another couple for instance when we published the RSVP.

- The registry interface was really unfriendly and the search function is not good. It wasn't very clear how to cash out and I thought I would get money through my Venmo, but the other option superceded my preference.

- The magic link created new instances of guests instead of populating their existing information.

- Having locked pages was confusing and some people got locked out and we couldn't figure out how to get them in.

- We sent a save the date on accident instead of an invite bc the labeling was confusing.

- The marketing emails amidst our very consuming planning journey were super annoying. We were clearly already using your product and the noise of the marketing emails made me dislike the product.

- The prepopulated accomodation content was confusing, we had a hotel block already.

- I think there should be more transparency around what Joy is making money off of.

26 September 2026
Joy logo

Reply from Joy

Thank you for such a thorough review! Having everything in one place is something we care a lot about, so that's great to hear. Your detailed notes give us a lot to work with.

The Joy Team

Rated 2 out of 5 stars

The website was incredibly challenging…

The website was incredibly challenging to use. All we needed was evites and the whole process was frustrating. The UX and UI need significant upgrading in both design and flow. I work in and design interactive sites and would love to work with the owner to improve the user experience.

12 September 2026
Joy logo

Reply from Joy

That is such a generous offer, Monique! We would love to hear more and will be reaching out via email.

The Joy Team

Rated 5 out of 5 stars

Easy to use wedding template

Was easy to use and made wedding planning easier with keeping track of guests

27 October 2026
Joy logo

Reply from Joy

Thanks for the kind words! We're glad Joy made planning easier.

The Joy Team

Rated 5 out of 5 stars

Amazing site

Amazing site! Everything was so simple to use and we had many options to choose from to plan for our wedding. This was definitely the site to use!

22 August 2026
Joy logo

Reply from Joy

Congratulations on your wedding, Rick! We're glad Joy was part of your planning.

The Joy Team

Rated 5 out of 5 stars

Customizable + Very Good Experience

Was able to embed the free registration tracking link into my personalized website and it worked perfectly for what we needed. Very customizable - would recommend to friends.

27 October 2026
Joy logo

Reply from Joy

Thanks for recommending us, Fran! We're glad Joy's website worked well for you.

The Joy Team

Rated 5 out of 5 stars

It was easy to work on it

It was easy to work on it! Really handy regarding guest list and all related with that! I’m really happy with the website in general.

4 September 2026
Joy logo

Reply from Joy

Thank you for sharing your experience, Valeria! Joy is thrilled to have been a part of your journey, and we wish you a lifetime of love and happiness ahead. ✨

The Joy Team

Rated 5 out of 5 stars

We absolutely loved using Joy to help…

We absolutely loved using Joy to help organise our wedding! It made the whole planning process so much easier, from creating our wedding website and managing RSVPs, recording menu choice and to share important information with our guests.

The app was incredibly user friendly, beautifully designed and helped us keep everything organised in one place. As we planned much of our wedding ourselves, it really took away some of the stress.

Our guests also found it easy to navigate, which was a huge bonus!

I would definitely recommend Joy to any couple planning their wedding. It was initially recommended by a friend who used it a few years back for her own wedding. Such a fantastic app that made our special day that little bit easier! ❤️

27 March 2026
Joy logo

Reply from Joy

Congratulations on your wedding, and thank you for sharing your experience! We are so glad that your Joy wedding website and RSVP tool helped keep your guest list, menu choices, and wedding information beautifully organized in one place. It is wonderful to hear that the planning process felt much easier for you and your guests alike, and we appreciate your friend's recommendation. We wish you both a lifetime of happiness ahead!

The Joy Team

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