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Joy Reviews 

1,121
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 773 reviews, most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate that the platform is entirely free, highly customizable, and makes organizing guest lists, RSVPs, and important event details extremely straightforward. Many people find the overall process of designing a custom wedding website intuitive and very helpful for coordinating everything in one convenient place. However, some people mentioned frustrating issues with booking hotel accommodations through the platform, frequently experiencing missing reservations upon arrival at the destination. Additionally, a few consumers noted ongoing difficulties reaching customer support representatives and dealing with complications when linking external registries.

What people talk about most

Website

Users describe ambiguous interactions with website, appreciating helpful features like easy RSVP management... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the platform as organized,... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised the responsive and... See more

Booking process

Customers consistently note ambiguous experiences with booking process, reporting that reservations made... See more

Service

Consumers find service to be a mixed experience, noting that while the platform is very thorough and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very happy with Joy! I love that it is free, which helped a lot with the initial planning stress. We used Joy for our wedding invitations because we were impressed that we only had to pu... See more

Company replied

Rated 4 out of 5 stars

Features are great but it seems the website can be very slow to refresh sometimes (thinking of the guest list). The app seems good but I don't use it much. I would like to be able to have the same fun... See more

Company replied

Rated 4 out of 5 stars

Website was amazing and easy to use, especially for Rsvp and guestlist. Very thorough and especially helpful for destination weddings. Would 100% recommend to anyone getting married. The only thing I... See more

Company replied

Rated 4 out of 5 stars

It was a great website for my guests to access . I was able to set up for them to rsvp, choose meal, access accommodation detail Was quite difficult to set up and did take a couple of days for me to... See more

Company replied


Company details

  1. Wedding Service
  2. also in
  3. Wedding Planner

Written by the company

Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.


Contact info

  • Brannan St 790, 94103, San Francisco, United States

  • withjoy.com

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(1,121)

1,033 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The app constantly crashed

The app constantly crashed. I could hardly access features on my iPhone. Transferring the cash fund was difficult, and I consider myself tech savvy. I was also told the cash fund option was broken the DAY OF MY EVENT.

24 October 2026
Joy logo

Reply from Joy

Tessa, congrats on your wedding! We’re really sorry it wasn’t a smoother experience, and we appreciate you letting us know. 🤍

The Joy Team

Rated 5 out of 5 stars

What a Joy

What a Joy! Easy to use, navigate and design for our wedding. It was very helpful to have all of the information in one place for our destination wedding. We especially loved the message function which allowed us to email our guests with reminders, requests, menu choices etc. Would highly recommend to any couple looking for a website for their special event!

2 October 2026
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Reply from Joy

Congratulations to newly weds! We are so happy to hear that Joy was the perfect hub for your destination wedding, and it is wonderful that you loved using our message function to update your guests. Thank you so much for the beautiful recommendation! 🌴

The Joy Team

Rated 3 out of 5 stars

Did not like Joy credit

Did not like Joy credit, if an item cannot be bought money for that item should go straight to the couple to use wherever they need.
Did not like the face i couldn’t automatically add a plus one to a guest later on and instead had to add guest add plus one delete guest group plus one to person.
The way some of the free invites and things did not actually match what we were trying to do with them, wasn’t clear that we were just getting the background of the invite instead of the look of the whole thing.

16 July 2026
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Reply from Joy

Congrats on the wedding, Emily-Joy! Thank you for being so open about this. We just sent you an email because we’d love to learn a little more. 🤍

The Joy Team

Rated 5 out of 5 stars

Easy to use

Easy to use. Made sending RSVPs seamless.

9 September 2026
Joy logo

Reply from Joy

Thank you! We're so glad Joy made things easy for you. 💛

 The Joy Team

Rated 5 out of 5 stars

A wondeWedding Re-enactmentrful app for general information…

A wonderful app for general information and basic logistics regarding event organization. The only issue is whether the invited guests have taken the time to read everything.

24 October 2026
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Reply from Joy

Thank you so much, Marko! It is wonderful to hear that Joy worked so well for your general information and basic logistics. We appreciate you taking the time to share your experience with our event organization tools. ✨

The Joy Team

Rated 5 out of 5 stars

This was a fantastic website that I…

This was a fantastic website that I used to track RSVPs and ask information on allergies. It was brilliant and I loved creating the website. Recommend to any bride to keep organised and on track with guest numbers, particularly where it generates a spreadsheet (if I remember correctly!!)

30 May 2026
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Reply from Joy

We truly appreciate you taking the time to share your review, Emily! Keeping your guest numbers and details organized is exactly what we aim for, and we are so glad that our RSVP tracking and spreadsheet features worked out beautifully for you. 💌

The Joy Team

Rated 5 out of 5 stars

We used withjoy for our wedding in…

We used withjoy for our wedding in August of 2026. We made or E-vites through the website it made it so simple I was even able to send mass email reminders on RSVP deadlines

8 August 2026
Joy logo

Reply from Joy

Congratulations on your wedding, Jennifer! We're so glad Joy made your e-vites simple.

The Joy Team

Rated 5 out of 5 stars

Joy made creating our wedding seamless

Joy made creating our wedding invitation such a beautiful experience! 😍❤️ The website was lovely, easy to navigate, and seamless to use.

And guess what? We were able to share so many pictures and tell our love story in a way that allowed people to read and experience our journey together. It was absolutely beautiful! 🥹❤️

I genuinely love this website! Thank you so much, Joy, for making our wedding invitation special and giving us such an amazing experience.

The most beautiful part? I enjoyed all these amazing services at no cost! 🥹❤️

Thank you for making our love story even more memorable. I’m truly grateful! ❤️💍

21 August 2026
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Reply from Joy

Thanks for such kind words, Adepeju! We're so glad Joy helped you share your story. Wishing you a wonderful celebration!

The Joy Team

Rated 2 out of 5 stars

Difficult platform to use, added stress

Difficult platform to use, they overload with all useless stuff you don't need and it is all American when it should be universal. They opt you in to everything and you have to strip it out rather than adding elements. They also add a bunch of stupid fake names and stuff you have to waste time on deleting. Rubbish platform, added so much more stress to the process. ALSO, ADD A PASSWORD! Unbelievable how easy it is to read other people's itinerary!!!

10 October 2026
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Reply from Joy

Zeena, we’re sorry this wasn’t what you hoped for. Your point about making Joy work better for couples everywhere, not just in the US, is a helpful one. We’re expanding Joy internationally, so this is great to hear as we do.

The Joy Team

Rated 5 out of 5 stars

Amazing service

Amazing service! The best! Thank you

13 June 2026
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Reply from Joy

We appreciate the kind words, Plamena! It is wonderful to know our service worked so well for you. 🎉

The Joy Team

Rated 4 out of 5 stars

Stress-free planning

Love how everything is so user friendly, and honestly the best price I found for printing invitations! I just wish there were more options to make modifications to the invitations.

25 October 2026
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Reply from Joy

We truly appreciate you taking the time to share your thoughtful review, Felicia! Simplifying your planning experience is exactly what we aim for, and your insights regarding our invitation options are very valuable as we keep building Joy. 🥂

The Joy Team

Rated 5 out of 5 stars

Excellent website

Excellent website. Easy to use, lovely free designs and lots of ideas for how to write and frame things.

Would definitely recommend for wedding planning- handy for guests too having all the information in the same place.

1 July 2026
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Reply from Joy

Thanks for a wonderful recommendation, Katie! We're glad our designs and planning ideas worked well for you, and that having all the information in one place was handy for your guests. 🌟

The Joy Team

Rated 5 out of 5 stars

flawless easy and fun to do

flawless easy and fun to do! made the process 100000000000000000 times easier!!!!!!

4 July 2026
Joy logo

Reply from Joy

Thanks Sophie! We're so glad you found Joy easy and fun to use. 🎉

The Joy Team

Rated 5 out of 5 stars

So helpful

So helpful ! Sure, there is some missing fonctions, but for a free global tool, it's great ! It made the whole wedding preps very easy 💖

20 June 2026
Joy logo

Reply from Joy

Congratulations on your wedding, and thank you for taking the time to share your feedback! We are so happy to hear that Joy made your wedding preps very easy and worked well for your celebration. 💕

The Joy Team

Rated 5 out of 5 stars

We absolutely loved using this website…

We absolutely loved using this website for our wedding! It was very easy to use, and our guests loved having all the important information in one place. The option to send emails directly to all our guests was especially useful and made communicating updates so much easier.

There are just a couple of small things that could be improved. When guests opened the website, they were redirected to the middle of the website rather than the beginning, which was a little inconvenient. And the guest information export could be improved, as the data was not properly formatted when exported to Excel.

Apart from these minor issues, we were really happy with the platform! It made organizing our wedding so much easier and helped us keep everything, especially our guest list, well organized. A really useful tool for wedding planning!

27 June 2026
Joy logo

Reply from Joy

Congratulations on your wedding, Lore! We're so glad Joy made things easy and that emailing your guests worked well for you. Your suggestions are helpful as we keep building Joy. 💕

The Joy Team

Rated 5 out of 5 stars

Would recommend

With Joy made some of the key logistics such as RSVPs a very smooth and simple process. It was also a great platform for key information for guests that was easily accessible. Would recommend!

5 June 2026
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Reply from Joy

Thanks recommendation, Claire! We're glad Joy made managing your RSVPs so smooth and that having your key information easily accessible was helpful for your guests. 🌟

The Joy Team

Rated 5 out of 5 stars

All information in one place

All information in one place. Great help esp. when invitations per post are not an option. A wonderful tool.
To change or remove some pre-set buttons was a challenge.

16 May 2026
Joy logo

Reply from Joy

Thanks for the kind words, Claudette! We're glad that having all your information in one place was a great help and that our tools worked well when paper invitations were not an option. Feedback like yours is valuable as we continue to build Joy.🌟

The Joy Team

Rated 5 out of 5 stars

Great free app

Great free app. User friendly and fantastic for collating information.

1 April 2026
Joy logo

Reply from Joy

Thank you for the kind words, Kelly! We're glad you found Joy user friendly.💕

The Joy Team

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