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Joy Reviews 

1,352
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers had a great experience with this company. Customers deeply appreciate that the platform is wonderfully easy to use, highly intuitive, and offers exceptionally helpful features like custom templates, beautiful designs, and efficient guest list tracking. Many people find it extremely convenient to keep everything organized in one central place, ranging from daily event schedules to gift registries and photo sharing options. Some reviewers were not happy with customer service response times and noted that certain website editing features and automated email tools were frustrating to manage. Consumers also mentioned occasional glitches with saving work and difficulties navigating specific registry options.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting that the platform is easy to navigate,... See more

Website

Consumers find website to be ambiguous, with reviewers praising the customizable features, beautiful designs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers praising the support team... See more

Product

Customers had mixed experiences with product, as many reviewers appreciated the helpful features, beautiful... See more

Booking process

People report ambiguous experiences with booking process, noting that while the RSVP steps can sometimes seem... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Setting up the website and adapting it to your own needs was quite easy. there are beautiful designs to choose from, the page templates are useful and the automatic recommended hotels for the guests w... See more

Company replied

Rated 4 out of 5 stars

The website was well laid out for the most part. We for some reason had to go to our drafts to find our save the date and invitation cards even after we sent them out. While sending out the digital in... See more

Company replied

Rated 4 out of 5 stars

Joy was a very handy tool, which we were able to tailor successfully. Towards the booking date, wording changed re reservations and suggested we needed people to book through the app, which was not a... See more

Company replied

Rated 3 out of 5 stars

The registry function was horrible. We got duplicates of many gifts because it did not update in a timely manner. It is also insane that you have to pay to email specific groups of people, I understan... See more

Company replied


Company details

  1. Wedding Service
  2. also in
  3. Wedding Planner

Written by the company

Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.


Contact info

  • Brannan St 790, 94103, San Francisco, United States

  • withjoy.com

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(1,352)

1,265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best wedding app!!

The best wedding app!!! Has everything you need and very easy to use

3 November 2026
Joy logo

Reply from Joy

Thank you for the kind words! We're thrilled Joy worked well for you. ✨

The Joy Team

Rated 5 out of 5 stars

Great user experience

easy to navigate. good examples. one improvement would that fixed buttons could be used in different languages. for example the button rsvp

3 November 2026
Joy logo

Reply from Joy

Thank you for the kind words! Your language suggestions are incredibly helpful as we keep building Joy. ✨

The Joy Team

Rated 4 out of 5 stars

Joy is an excellent platform!

Joy is an excellent platform to build your wedding site and to manage RSVPs. However, I feel that the user experience can be improved. It took me a while to figure bits out but your FAQ's definitely helped also. If there was a way to make it simpler, I would highly recommend doing that.
But the fact it is free and helps to get a lot of wedding information all together looking really nice is a great help!

26 October 2026
Joy logo

Reply from Joy

Thank you for the kind words! We’re glad Joy was excellent for building your wedding site and managing RSVPs, and that the platform helped get all your wedding information together beautifully. Your suggestions on making the experience simpler are helpful as we keep building Joy.✨

The Joy Team

Rated 5 out of 5 stars

Really user friendly!

I found creating a wedding website on Joy really user friendly - easy to create and manage. I also had no complaints from guests while using the site, so that's a win!

3 November 2026
Joy logo

Reply from Joy

Thank you so much, Claire! We're glad creating and managing your site felt user friendly. ✨

The Joy Team

Rated 5 out of 5 stars

Although it takes a while to familarise…

Although it takes a while to familarise oneself with the website, it is easy to manoeuvre thereafter. The RSVP website looks professional and covers most of the required content.
Just a suggestion, it would be good if one is able to follow-up with a second questions like how many family members if a guest is bringing more than one.

3 November 2026
Joy logo

Reply from Joy

Thank you for the feedback! We’re glad you found the site professional and easy to navigate. Your RSVP suggestion is helpful as we keep building Joy.

The Joy Team

Rated 5 out of 5 stars

I had such a fantastic experience using…

I had such a fantastic experience using the Joy website to plan our Quinceañera. It truly made the entire process so much easier from start to finish!
The platform helped us beautifully share our story and event details with loved ones. It was incredibly useful for managing out-of-town guest travel arrangements and tracking RSVPs seamlessly. One of my favorite features was the seating chart creator, which took a lot of the stress out of figuring out the table layouts.
Joy is a wonderful, comprehensive tool for organizing a major event, and I highly recommend it to anyone planning a celebration!

16 October 2026
Joy logo

Reply from Joy

Thank you so much for the recommendation! We’re thrilled that Joy made your Quinceañera planning so much easier and that the seating chart creator and RSVP tracker were so helpful for your celebration. 🌸

The Joy Team

Rated 5 out of 5 stars

Best Wedding Website Ever!

We have used both the wedding website and the save-the-dates we created through Joy. We have found the platform incredibly useful in communicating information with our guests and managing the details surrounding our celebrations.

3 November 2026
Joy logo

Reply from Joy

Thank you, Dineo! It’s wonderful to know that Joy has been incredibly useful for managing your celebration. ✨

The Joy Team

Rated 4 out of 5 stars

Easy UI/UX, relatively customisable and does the job!

I tried both the Knot and Joy. Joy offers much better UI/UX, less limited customisation and wide range of templates. Recommended but the guest list/other fixed features can be annoying!

25 July 2026
Joy logo

Reply from Joy

Thank you for the recommendation! We’re glad you enjoyed our templates, design customization, and user experience compared to other options. Our team will reach out to you directly to hear more about your experience with our guest list and other features.✨

The Joy Team

Rated 5 out of 5 stars

It just works, and simple setup!

The page was very easy to setup and get rsvps!

1 October 2026
Joy logo

Reply from Joy

Thank you, Sri! It’s wonderful to know that setting up your page and collecting RSVPs felt easy. ✨

The Joy Team

Rated 4 out of 5 stars

Great all in one, but more refinement would be helpful

I love that so far everything is in one website and I don't need to jump around to different websites or organizations to do different things. That has been really helpful. I wish that there was more clarity about what the different parts are and that there is an ability for us to send save the dates and edit guests' info on the app and not just the website. For those with more web design background, I wish there was a way to edit more of how we could lay out the background with more editing possibilities for color changes and font and size differences in a way that is easier to understand. It was a difficult layout for me to understand what was editing what.

2 November 2026
Joy logo

Reply from Joy

Thank you for such a thoughtful review! We're glad having everything in one website has been helpful, and your suggestions on editing options are helpful as we keep building Joy. ✨

The Joy Team

Rated 1 out of 5 stars

Booked a hotel room and had THE WORST…

Booked a hotel room and had THE WORST customer service and travel experience I’ve ever had. It took over a month for the issue (the incorrect room category was booked) to finally be resolved with countless repetitive emails with travelsupport @withjoy.com

2 November 2026
Joy logo

Reply from Joy

Thank you for sharing your experience and for your patience, Brooke! We want every part of using Joy to be seamless, and we appreciate you letting us know about your support experience. Our team will reach out to you directly to hear more about what happened. 👋

The Joy Team

Rated 5 out of 5 stars

Very user friendly

Very user friendly and all necesarry functions needed are already here.

3 November 2026
Joy logo

Reply from Joy

Thank you so much! We're glad you found Joy user friendly. ✨

The Joy Team

Rated 1 out of 5 stars

Terrible website

Terrible website. Use any other one

2 November 2026
Joy logo

Reply from Joy

Thanks for your feedback, Elana & Connor! We want every part of the wedding planning journey to be smooth, and we appreciate your perspective. Our team will reach out to you directly to hear more about your experience.

The Joy Team

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, takes away alot of the stress when planning a event

3 November 2026
Joy logo

Reply from Joy

Thank you! We're so glad Joy made things easy to navigate. ✨

The Joy Team

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