Wisr Finance Reviews 

1,721
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of obtaining finance to be simple, straightforward, and stress-free, often highlighting the quick approval and settlement times. Many appreciated the professional and friendly service, with staff members frequently going above and beyond to ensure a smooth experience. The company is often praised for its efficiency and for being easy to deal with, making complex financial processes accessible to users. However, some reviewers were not happy with the customer service, citing slow response times and a perceived lack of analytical skills when reviewing provided information. A few other people also felt that the company requested excessive documentation and that the process could be prolonged and frustrating, with some experiencing misleading information or a lack of follow-up after initial lending.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as quick, reliable, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and speed of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Response time

People report positive experiences with response times, with many customers appreciating the super-fast... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

Application was straightforward. My application was processed in a timely manner. Money was transferred into my account the same day my personal loan was approved. I got to choose my payment repayme... See more

Company replied

Rated 5 out of 5 stars

New customer, personal loan, good rate, money in bank when said it would be,easy to use app, customer service lady was great. So far no dramas at all with Wiser

Company replied

Rated 5 out of 5 stars

The process was thorough, quick and good for me as I was needing some finance to move my business forward, and Wisr were happy to help. They delivered on time and with options that when the business d... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(1,721)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish AWESOME

From start to finish AWESOME
And to the broker that put me onto you guys
Well done team

19 September 2025
Wisr Finance logo

Reply from Wisr Finance

Very happy to hear this, Nathan. Thanks for sharing.

Rated 5 out of 5 stars

Easy to use app

Very easy to send the documents needed. And once I had the app it is so easy to update any information and payments.

17 September 2025
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Reply from Wisr Finance

Thanks, Gavin. Great to hear we made it easy for you.

Rated 5 out of 5 stars

Prompt professional services without…

Prompt professional services without much customer support
Still trying to set up the app
Only received a missed call from Wisr after request from the app

12 September 2025
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Reply from Wisr Finance

Happy to hear we could help. Thanks for sharing your experience.

Rated 3 out of 5 stars

There was a lot of ID verification to…

There was a lot of ID verification to do, more so than any other company I have ever dealt with. It was quite frustrating to say the least

I will say though, they have a great App. No more having to call as everything you need to know is located there. Well done 👍

27 August 2025
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Reply from Wisr Finance

Thanks, Sue. We appreciate you sharing your experience with Wisr.

Rated 4 out of 5 stars

Excellent

I was very pleased with the service and communication and how quick everything was.

19 August 2025
Wisr Finance logo

Reply from Wisr Finance

Awesome, great to hear it Paul.

Rated 5 out of 5 stars

Very efficient and user friendly

Very efficient and user friendly. Loved the service. App is great also

23 August 2025
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Reply from Wisr Finance

So glad to hear you're making the most of Wisr App! Thank you

Rated 5 out of 5 stars

Review

Ve
Ry good service

12 August 2025
Wisr Finance logo

Reply from Wisr Finance

Awesome, great to hear it Rusell.

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