Wisr Finance Reviews 

1,722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of obtaining finance to be simple, straightforward, and stress-free. Many people praised the service for being quick, efficient, and professional, often noting rapid approvals and fast turnarounds. The staff were frequently described as helpful, friendly, and accommodating, contributing to a positive and transparent experience. However, some customers also noted that communication could be slow, with replies sometimes taking days and processes extending over a week. People mentioned feeling that the application process could be prolonged, with requests for information that seemed to delay progress.

What people talk about most

User experience

Consumers find the user experience to be positive, with many describing the process as easy, fast, and... See more

Service

Reviewers highlight positive aspects of service, often describing it as professional, prompt, and quick. Many... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Response time

Users describe positive interactions with response times, with many reporting super-fast approval and quick... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

The process was thorough, quick and good for me as I was needing some finance to move my business forward, and Wisr were happy to help. They delivered on time and with options that when the business d... See more

Company replied

Rated 5 out of 5 stars

Application was straightforward. My application was processed in a timely manner. Money was transferred into my account the same day my personal loan was approved. I got to choose my payment repayme... See more

Company replied

Rated 5 out of 5 stars

New customer, personal loan, good rate, money in bank when said it would be,easy to use app, customer service lady was great. So far no dramas at all with Wiser

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,722)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

First time in using Wisr and everything…

First time in using Wisr and everything was so smooth. I’ve had no problems from the start and would recommend Wisr to anyone. I hope to use you again in the future. Keep up the good work thanks Stuart

28 January 2026
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Reply from Wisr Finance

Very happy to hear this, Stuart. Thanks for sharing.

Rated 1 out of 5 stars

It took 7 days (2 weekend days) for…

It took 7 days (2 weekend days) for final approval. Sent dealer invoice on day 2 apparently vin was wrong but got told 4 days later not including weekend, when I got told email just said to send a amended one and to the dealer it was correct so sent more to finally get a call. That's one thing. Then 3 days after start, I get asked who is other people on Medicare card, my older kids when I said I had no dependence. Could asked day after I sent it. Forgot to add my bank account on my online account not app but all they could do was repeatedly send a link for upload which I did 6 times, sent copy of statement from app all sorts of things, but every time I rang I never got to speak to my person and one I rang twice to make sure what I sent was right but never got a email till 4pm saying it was all wrong. Then you wanted to know about my living spending, well I live in a tent and I keep buying bad cars from market place and the one I'm driving I can't put in my name so no rego no insurance and no rent. And then to ask about Medicare card when one son is looked after by NDIS. Just asking a bit to much I think, I was like what else do you need to know like what I ate, nothing cause you guys were driving me crazy. So anxious never been like that I wish it was a smoother ride.
Bad communication I was a wreak and lost heaps of weight cause I've never done this before but you people just took so long and kept wanting more and .ore info. Not even saying to send in pdf just saying oh we can't read it days later, it has to be pdf. I was crying so much as I went to the dealer the first day I applied got invoice did all paperwork, so everyday you stalled me I had to keep apologising so I was just lucky he kept it for me cause he knew how much I wanted it.
Even the car dealer said he never had a customer with so much problems as with Wisr. Now I'm a expert and know what to do what and how to upload and to double check everything.

7 January 2026
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Reply from Wisr Finance

Hi Samantha,

Sorry we weren't able to meet your expectations, at times we so need to verify additional information and documents to ensure we're able to fully assess the loan. Thank you for providing this feedback.

Team Wisr.

Rated 1 out of 5 stars

Dont waste your time


I originally applied with Wisr as clear score suggested to apply with them, i also had a friend say she got a loan with them once but the process took long. After looking at my options i decided to apply.

The process took 10 days but i finally got the APPROVED in the end at 5:30pm on a Monday advising me that they require further documents like the payout letters for the consolidation which i sent straight away. I was so happy!!

The next day i called to follow up on receiving the contract to sign and they advised me it was now declined- They changed their mind.

I was so dishearten going to sleep relieved and waking up to a no. Its not worth the headache, i would apply elsewhere.

I applied with my bank that same day wisr did this to me and they approved me within 2 hours- interest rate is a tiny bit higher than Wisr but wow the anxiety that i received calling them for those 14 days was not worth anyone's time. I'm happy to pay a tiny bit more of a repayment elsewhere then to have this company in my life for the next 5 years!

Positive I did speak to an amazing staff member like Felix who attempted to help me the best he can. Other staff were very condescending and sounded like i was just another loan ID call they didn't care about.

I ended up getting a generic email apologising that it was declined.
I did get a second review after the escalation and i spoke with Thomas who said sorry we wont be going ahead. So the approval i got was not even real. No explanation just that we wont be going ahead.

DON’T WASTE YOUR TIME

7 January 2026
Unprompted review
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Reply from Wisr Finance

Hi Helen, Thanks for taking the time to provide your feedback and sorry we didn't hit expectations for you this time, we're always looking to improve our service. As the matter is private, we're more than happy to discuss with you the reasons why we came to that decision.

If you would like to discuss this further, you can contact us by email contact@wisr.com.au or call us on 1300 992 007.

Warm Regards,
Team Wisr

Rated 5 out of 5 stars

Just what you need

Simple, fast, easy, quick.

9 January 2026
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Reply from Wisr Finance

Thanks, Kayla. Great to hear we made it easy for you.

Rated 5 out of 5 stars

Easy Process

The whole process was smooth and easy and a very quick turn around

24 December 2025
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Reply from Wisr Finance

Thanks William. Great to hear about your experience.

Rated 5 out of 5 stars

Wisr made it so easy

Wisr made it so easy, especially after other financiers made it so hard

19 December 2025
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Reply from Wisr Finance

Thanks, Brett. Great to hear we made it easy for you.

Rated 5 out of 5 stars

Easy to deal with and prompt…

Easy to deal with and prompt communication. Able to speak to a real person throughout the application too.

1 December 2025
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Reply from Wisr Finance

Thanks, Mick. Great to hear we made it easy for you.

Rated 5 out of 5 stars

User Friendly

User Friendly, good service.

3 November 2025
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Reply from Wisr Finance

So glad to hear you're making the most of Wisr App! Thanks.

Rated 5 out of 5 stars

Great service

Great service, efficient and easy process

13 November 2025
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Reply from Wisr Finance

Thanks for your feedback natalie. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Online and prompt

Online and prompt. Impresssed by the online certification and signing process

9 November 2025
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Reply from Wisr Finance

Thanks for the wonderful feedback, Rod. All the best.

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