Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.
Level 9, 333 Kent Street, 2000, Sydney, Australia
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time in using Wisr and everything was so smooth. I’ve had no problems from the start and would recommend Wisr to anyone. I hope to use you again in the future. Keep up the good work thanks Stuart

Reply from Wisr Finance
It took 7 days (2 weekend days) for final approval. Sent dealer invoice on day 2 apparently vin was wrong but got told 4 days later not including weekend, when I got told email just said to send a amended one and to the dealer it was correct so sent more to finally get a call. That's one thing. Then 3 days after start, I get asked who is other people on Medicare card, my older kids when I said I had no dependence. Could asked day after I sent it. Forgot to add my bank account on my online account not app but all they could do was repeatedly send a link for upload which I did 6 times, sent copy of statement from app all sorts of things, but every time I rang I never got to speak to my person and one I rang twice to make sure what I sent was right but never got a email till 4pm saying it was all wrong. Then you wanted to know about my living spending, well I live in a tent and I keep buying bad cars from market place and the one I'm driving I can't put in my name so no rego no insurance and no rent. And then to ask about Medicare card when one son is looked after by NDIS. Just asking a bit to much I think, I was like what else do you need to know like what I ate, nothing cause you guys were driving me crazy. So anxious never been like that I wish it was a smoother ride.
Bad communication I was a wreak and lost heaps of weight cause I've never done this before but you people just took so long and kept wanting more and .ore info. Not even saying to send in pdf just saying oh we can't read it days later, it has to be pdf. I was crying so much as I went to the dealer the first day I applied got invoice did all paperwork, so everyday you stalled me I had to keep apologising so I was just lucky he kept it for me cause he knew how much I wanted it.
Even the car dealer said he never had a customer with so much problems as with Wisr. Now I'm a expert and know what to do what and how to upload and to double check everything.

Reply from Wisr Finance
Great speed and hassle free approved in a day and a half

Reply from Wisr Finance
I originally applied with Wisr as clear score suggested to apply with them, i also had a friend say she got a loan with them once but the process took long. After looking at my options i decided to apply.
The process took 10 days but i finally got the APPROVED in the end at 5:30pm on a Monday advising me that they require further documents like the payout letters for the consolidation which i sent straight away. I was so happy!!
The next day i called to follow up on receiving the contract to sign and they advised me it was now declined- They changed their mind.
I was so dishearten going to sleep relieved and waking up to a no. Its not worth the headache, i would apply elsewhere.
I applied with my bank that same day wisr did this to me and they approved me within 2 hours- interest rate is a tiny bit higher than Wisr but wow the anxiety that i received calling them for those 14 days was not worth anyone's time. I'm happy to pay a tiny bit more of a repayment elsewhere then to have this company in my life for the next 5 years!
Positive I did speak to an amazing staff member like Felix who attempted to help me the best he can. Other staff were very condescending and sounded like i was just another loan ID call they didn't care about.
I ended up getting a generic email apologising that it was declined.
I did get a second review after the escalation and i spoke with Thomas who said sorry we wont be going ahead. So the approval i got was not even real. No explanation just that we wont be going ahead.
DON’T WASTE YOUR TIME

Reply from Wisr Finance

Reply from Wisr Finance
Wisr made it so easy, especially after other financiers made it so hard

Reply from Wisr Finance

Reply from Wisr Finance
Easy to deal with and prompt communication. Able to speak to a real person throughout the application too.

Reply from Wisr Finance
Effortless to arrange loan
Prompt and clear advice , great customer service

Reply from Wisr Finance

Reply from Wisr Finance

Reply from Wisr Finance
No mucking around straight foward
They do what they say

Reply from Wisr Finance
Online and prompt. Impresssed by the online certification and signing process

Reply from Wisr Finance
Wisr is a really good company and choice In my eyes it’s has been very successful for me although still trying to figure the app out

Reply from Wisr Finance
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.