Wine Republic Reviews 

126
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Was able to source a favourite white Chardonnay from the bekka valley. The order was easy to place and the delivery on time. What especially impressed was the packaging to protect the bottles in tr... See more

Rated 5 out of 5 stars

We had tried to order a bottle of champagne from 2008 of two different companies and been let down both times, I rang wine Republic and enquired about a bottle from 2008. The gentleman I spoke to was... See more

Rated 5 out of 5 stars

Been dealing with Adam and the guys for a long time now. The addition of the new store is great, it’s a fantastic place to go browse and try some amazing wines. Adam’s always great with recommendation... See more

Rated 1 out of 5 stars

One bottle of wine missing from order, one vintage substituted with no prior discussion/ agreement. 3 emails sent to email listed in terms and conditions. No response. Tried using the contact form onl... See more

Company details

  1. Wine Store

Written by the company

We offer a comprehensive range of wines from around the world. Specialising in old vintages and rare, hard to find bottles. Next day delivery and eco friendly packaging.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

126 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(126)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor communication & too much uncertainty

I ordered 2 bottles of wine on 3 June 2023 and paid £8.95 for Standard Shipping 2-3 days and received email confirmation to this effect.

By 8 June I'd heard nothing further so enquired by email as to the status of the order.

By 21 June I had still heard nothing so sent a message via their website, again asking the status of the order.

At 08:35 28 June I received 2-emails from APC couriers advising me that the package would be delivered within an hour, and it was.

The failure of Wine Republic to respond to my two requests for information - without even so much as an acknowledgement of receipt - is poor. Having been led to believe by their original email order confirmation that the wine would arrive within 2-3 days, and with no further communication from them, I spent over 3 weeks fearful that something had gone seriously amiss with my order ... and my money!

I don't need that sort of uncertainty in my life so won't purchase from Wine Republic again.

26 June 2023
Rated 1 out of 5 stars

Avoid - absolutely 0 response

One bottle of wine missing from order, one vintage substituted with no prior discussion/ agreement. 3 emails sent to email listed in terms and conditions. No response. Tried using the contact form online, no response. No other form of contact available, so will have to start the onerous process of a paypal claim. It’s a real shame and a pity.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Well Done and thanks

Well, when only half my order turned up, due to stock shortage, you were kind enough to ring me back and explain the situation. And you had thought about Coronation Weekend, which was what my order was for, and sent what you had at that time.

Many thanks

10 May 2023
Rated 5 out of 5 stars

Great selection of wines

Great selection of wines, that are not widely available

The team have an impressive knowledge demonstrated in the wines they have available, the wine overviews, and the offer to discuss your potential selection.

Delivery was prompt, and personalised

25 April 2023
Rated 1 out of 5 stars

Bad service and lost money

I ordered wine on April 22 and expected that it will be delivered me during the next 2-3 days according with conditions are announced on the website. In addition, I left comment that it is very important for me to receive this wine during the next 2-3 days because it had to be a gift for my friend. But only after 3 days company sent me message that my order had been dispatched, I asked to cancel my order and refund the money because it completely did not correspond to the delivery times indicated on the site and my comment on the order but after more than one week I still don’t have any response on my requests and e-mails, I also tried to call them by the phone number from the website and left message but it is also doesn’t have any response.

23 April 2023

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