Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... See more
Company replied
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See what reviewers are saying
Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge f... See more
Company replied
Overall, I’m a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.... See more
Company replied
Due to time zone between London and Hong Kong, I have difficulties at communication with Mr Tony as well as hard to conclude the deal. Luckily, I manage to find old contact, Mr Ross Eva to solve... See more
Company details
Written by the company
The global marketplace for fine wines and spirits since 1994.
Contact info
Five Kings House, Queen Street Place, EC4R 1QS, London, United Kingdom
- +44 (0)20 7089 7400
- customerservices@frw.co.uk
- frw.co.uk
4.5
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliablehistory repeats it self and inefficient as usual
Unreliable and inefficient as usual
10 April 2026
Reply from FINE+RARE
Dear Ahmed,
Thank you for taking the time to provide us with your feedback.
A member of our leadership team has reached out to you separately to follow up with your issue.
Warm regards from all of us at FINE+RARE.
Very Professional with great website
Great website. Very easily navigated and some very interesting educational content. Communication and delivery simple and effective. Very professional. Thank you.
9 April 2026
Reply from FINE+RARE
Dear Joanne,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Bought several cases at FRW
Bought several cases at FRW, never had any problems. Customer support are responsive, competent and most importantly, real people.
12 March 2026
Reply from FINE+RARE
Dear Mark,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
I can only review the ordering process
I can only review the ordering process, as I ordered a particular wine upon release and will not be receiving it for months, but the ordering experience was simple and faultless as far as I am concerned.
11 March 2026
Reply from FINE+RARE
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Store and sale wines in London
Prompt answers from the staff, complete infos about the wines on sale, every request on wines stored satisfied
10 March 2026
Reply from FINE+RARE
Dear Marco,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Simply wine!
5 March 2026
Reply from FINE+RARE
Dear Christopher,
Thank you for taking the time to provide us with your feedback!
We’re delighted to hear that you are happy with our product— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Excellent selection of wine and some…
Excellent selection of wine and some keen prices if you hunt for them. Efficient online ordering. Delivery good.
7 March 2026
Reply from FINE+RARE
Dear Mark,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Single bottles at optimal age.
Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge for two bottles when I added the 2nd to the order which was strange although they were from total different parts of the world.
27 February 2026
Reply from FINE+RARE
Dear Paul,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy your latest order.
Upon review, I can confirm that the delivery fee has only been charged once. If you have any further questions, please don’t hesitate to contact our Customer Service team—they’ll be happy to assist you.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Fine and Rare wines always ready to…
Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value
Their website is efficient and allows you to see your portfolio and pay invoices easily
Would recommend them as go to wine merchants when you want a rest from Majestic....
26 February 2026
Reply from FINE+RARE
Dear Rod,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reliable
Clear and informative communications. Swift execution. Ease of payment. Efficient deliveries.
25 February 2026
Reply from FINE+RARE
Dear Dennis,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear Kat,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great service and amazing selection
Overall, I’m a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.
Some great recommendations from some of their team over the years too.
Storage fees aren’t the cheapest, but not a rip-off either, and wines have always arrived with me in perfect condition.
The only thing holding me back from a 5-star is that the delivery fees are a bit steep and out of line with some competitors.
3 March 2026
Reply from FINE+RARE
Dear Nicholas,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
We will take away your comments regarding the delivery fees for further consideration.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great Service
Personalized service with quick response time. There are always unique and rare items on sale.
23 February 2026
Reply from FINE+RARE
Dear Martin,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear Andrew,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear Simon,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Just great!
This is not my first order, and I have consistently received excellent service and delivery.
20 February 2026
Unprompted review
Reply from FINE+RARE
Dear Roman,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reliable wine merchant
The wines were delivered in safe hands and were stored in very good condition. Fine+Rare can be trusted if you are looking for fine wines.
6 February 2026
Reply from FINE+RARE
Dear Eric,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Couldn't have been better
My query was dealt with quickly and extremely professionally - couldn't have been better.
7 February 2026
Reply from FINE+RARE
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear Sanveer,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
There is no personal attention or…
There is no personal attention or engagement like there was in the past - with a focused relationship manager etc
Only emails and direct click and order so no guidance
27 January 2026
Reply from FINE+RARE
Dear Shatul,
Thank you for taking the time to share your feedback with us—we truly appreciate it.
We’ve now connected you with one of our Sales representatives, who will be happy to assist you and guide you through your purchase.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Kind regards,
The Fine + Rare Team
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