Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.
Company replied
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Review summary
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Reviews shaping this summary
Great customer service and they will help right away if items have been damaged or missing in the post. Will always continue to buy from here.
Company replied
Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John
Company replied
Ordered my 25l itres of Resin online, it was delivered within 2 days. Always excellent service from the company with great products.
Company replied
Company details
Written by the company
The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.
Contact info
Unit 3 A2B House, CF63 3RF, Barry, United Kingdom
- 01446 749 060
- info@windowcleaningwarehouse.co.uk
- windowcleaningwarehouse.co.uk
4.5
Excellent
521 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Window Cleaning Warehouse
Thanks for the great review Michal!
Reply from Window Cleaning Warehouse
Thank you for leaving a review Robert!
Reply from Window Cleaning Warehouse
Hi Keith, thank you for the great review!
Amazing company with great customer…
Amazing company with great customer service and amazing quality items for a very good price, would highly recommend
29 August 2025
Unprompted review
Reply from Window Cleaning Warehouse
Thanks for the review!
Very poor service knowing they sent the…
Very poor service knowing they sent the wrong product and wont send the correct ones so the trolly cant be used, at the moment it’s not fit for purpose. Time has now run out i will need a refund as it cant be used . Also the website for pure water systems is not correct as it list all the other water trollies .
So many phone calls and emails but nothing has been done now so 0 stars
2 April 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Neil, I do believe our customer service team has resolved this issue for you.
Just be clear, you were sent the correct item that you ordered from our website. We're sorry that the item you added to your basket wasn't the correct choice you meant to make.
Thanks for the review
Wcw, Rubbish
Only put 1 star because it wouldn't let me put 0.
Very poor products, I have had 2 uni valves in 4 months.
Customer service is very poor also, making me jump through lots of hoops,I'm sure to put me off taking it any further. I will not be using this company anymore.
19 August 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Paul, thanks for the review.
Just to clarify a few things here. You provided us with images and video of how your univalves were installed, and these were forwarded to exceed, the manufacturer of the univalve, and they came back with the diagnosis of the univalves being incorrectly installed.
Our customer service then kindly offered you a free return so you could send back your univalve that was still in warranty. Our team would have then inspected the univalve for any defects and either offered a repair or replacement free of charge. I must commend our customer service team here for following the correct protocols we have in place. As with any retailer, if you have an issue with their products, returning the item back to where you purchased it is standard practice, and wouldn't be described as jumping through hoops.
Unfortunately, we will not be able to assist with any item defects unless the items get returned to us through the appropriate channels. That being said, the offer for you to return the univalve still stands, please get in contact with our team if you need any assistance setting this up.
A great company to deal with
A great company to deal with, and even though they missed an item from my original order, they got it sent out fast when they were notified.
Products are great so far.
1 August 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Drew, thank you for leaving us a review, and we're glad we were able to assist you!
Just un boxed my Unger water fed pole…
Just un boxed my Unger water fed pole what a amazing kitt windows and facias look very clean I plus cleaned my window frames I took me a hour to do the Lott it used to take me three hours getting up and down ladders the windows are sparkle I did my research on this it took me a long time to choose butt Iam glad I brought this kitt and the company I brought it from delivery on time great company ie they are not cheap by god they are worth it
10 August 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Mr Fellows, thank you for taking the time to leave us a review about your experience. We are so glad you are enjoying your new kit. If you ever need any help in the future please don't hesitate to reach out!
I payed for next day delivery it Came…
I payed for next day delivery it Came two days later.
9 July 2025
Reply from Window Cleaning Warehouse
Hi Gary, thank you for your review. After looking into your order I have identified what may not have lived up to your expectation.
Firstly, you placed the order on the 9th at 10.08pm and selected the delivery option "Same Day Despatch - Before 3:00pm"
We are not open 24/7, our offices close at 5pm Mon-Fri and our couriers do not work through the night Therefore your order was processed and dispatched on the morning of the 10th and you received the item on the 11th.
Our shipping policy clearly states that the Same Day Despatch option is for orders before 3pm. Therefore your order fell outside of this timeframe.
I have to commend our warehouse staff for processing your order promptly the morning after your order, and for DPD to fulfil it's delivery the next day. We have honoured and met our expected obligations in regards to our policies on this occasion.
I can only apologise that this did not meet your expectations, and recommend that you read our shipping terms in full to save any confusion on your next order.
Thanks again for shopping with us
(Customer service have been in contact with you regarding this order for a resolution, kindly check your inbox - many thanks)
Unger resin Quality product and speedy delivery…
Quality product and speedy delivery service 👍👍👍👍👍
8 July 2025
Reply from Window Cleaning Warehouse
Hi Michael, thanks so much for taking the time to leave a review. It really helps us out. We hope you enjoy your order and if you have any issues please don't hesitate to reach out to one of the team!
Very prompt service
Very prompt service
However small components ordered packed and delivered loose and insecure
30 June 2025
Reply from Window Cleaning Warehouse
Hello NJ, thanks for taking the time to leave us an honest review! I will pass your feedback onto the team. Many thanks
Reply from Window Cleaning Warehouse
Hi Christopher, thanks so much for the review!
Excellent
Website easy to navigate. Great products good prices. Delivery is excellent.
17 June 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hello Kay, thanks so much for letting us know about your experience with us. We appreciate it!
Reply from Window Cleaning Warehouse
Thanks for the review Steve!
Very quick delivery and product…
Very quick delivery and product description was exactly how described.
23 May 2025
Reply from Window Cleaning Warehouse
Hi Christian, thank you very much for the review!
No longer my 1st supplier.rubbish customer service
Use to be my go to for the last number of years. Recent order was delivered. In bad condition.. stuff all over the place bad packaging (all loose) and one part didn't work. The contents wasn't signed and checked like it always use to be.
I called,no answer
I left Wats app no answer
I emailed no reply..
I tried FB no answer
I got completely ignored ..
Delivery is still fast but the care and after service is rubbish. NOT THE COMPANY IT USE TO BE ..
It's now not my go to bit my back up if I can't get it anywhere else. Or really cheap.
So be cautious..
UPDATE ...
I HAVE NOW SPOKEN TO A MEMBER OF STAFF AFTER CALLING ME AND THE COMPANY HAS APOLOGISED AND CORRECTED ALL THE ISSUES SO WELL DONE FOR THAT . ATLEAST PROBLEMS WAS ADMITTED AND PUT RIGHT
10 May 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hello D.N. Thanks for letting us know about your experience with Window Cleaning Warehouse. We appreciate your honesty, as it helps us improve our customer service. I have internally investigated your case and have pieced together what has happened. Allow me to give a brief breakdown;
Regarding your o-clips not being secured adequately. You are absolutely correct, these could have been packaged better, and your feedback has been passed down to the dispatch team.
You then reached out to our customer service team, and you didn't receive a response and for that we apologise. After my investigation, I saw your email to us unfortunately went to our spam folder. Although rare, this can happen, and so our team were unaware of your email. With our whatsapp live chat, we recommend to customers to type 'talk to a human' as this will open up a ticket log with one of our team, and they should promptly reply.
We would never deliberately ignore a customer, so we apologise for the series of events that led to your message being overlooked.
I do believe one of our team has been in touch with you and have resolved all the issues you had. So I'm confident I can mark this ticket as resolved.
If you have any concerns moving forward, don't hesitate to reach out and one of our team will be more than happy to assist. (I have added your email address to our safe senders list, so the spam issue should hopefully not happen again)
We do value these reviews, and thank you for raising your concerns with us, as this will guide us in the future to improve our systems.
Have a great day.
Great service and hassle free.
12 May 2025
Reply from Window Cleaning Warehouse
Hi David! Appreciate the 5 star review!
Delivery details update…
Very happy with how WCW communicates regarding delivery of my orders. Always keeping me up to date with what’s going on.
Well done.
17 May 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Bertram, we appreciate you letting us know about your experience here at WCW, many thanks!
The product was dispatched and arrived…
The product was dispatched and arrived the next day as it was explained on the advert sevice was very good
6 May 2025
Reply from Window Cleaning Warehouse
Hi Tony, thank you very much for the review, we're glad that your experience went well!
Reply from Window Cleaning Warehouse
Hi Ryan, thanks so much for leaving us a review! Glad to hear you had a great experience.
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