Wilson & Carter 

Avoid at all cost total scam!! I was i had read the reviews before I ordered a £60 suit for my son. So badly made and a lot smaller than the label says. No hope of getting money back.

This is the first time I have ordered clothes from a company unfamiliar to me, and I was taken in by the website and pictures of the product. The dress I thought I was ordering bore no resemblance to what I eventually received. This company is obviously a sham and should not be allowed to trade. Having now read so many negative reviews about them, I am surprised they continue to do so. I have learnt my lesson but would not want others to be taken in by these rogue companies.

Bad experience item was £69 reduced to £35...
When i start to track item I realize its coming from abroad.
When it finally arrives its awful smallest size S was really big not a small. Material horrible no labels to say what it is...
When I enquire to return after many emails and no return info i accepted 30% refund as it was a nightmare I wanted out of.
Will never buy from this company again they steal your money.
Edinburgh

My wife ordered a dress. Took a time to arrive. Quality of the material was very poor. Asked for a refund, but was told after several emails, that return shipping costs would be between $30 and$50, which was almost the cost of the dress. Finally offered 20% of the cost of the dress. Just wish that I had read the Trust Pikot reviews before I ordered. I would definitely not use this company again. Company appears to be based in USA despite the Wilson and Carter, London title.,

AVOID THIS COMPANY TOTAL SCAMMERS
I wanted to return and requested a full refund for the very poor quailty pair of trousers i recived.
This compnay will try anything for them not to refund any money. They advised me that I had to pay between 30 - 50 dollars postage.
Please see relpy I received from Wilson Carter London detailed below:

Thank you for your reply. Since a free replacement isn’t the right solution for you, I’ve reviewed your case internally to see what alternative we can offer without requiring a return.

At this point, we can offer one of the following options, both allowing you to keep the item and avoid the return process entirely.

Option 1: A 30% refund issued directly to your original payment method.

Option 2: A 100% store credit for the full value of the item, with full flexibility to use on any future order.

As mentioned earlier, returns require international shipping, with costs typically ranging from $30–$50 USD per item. For this reason, most customers prefer one of the options above.

Please let me know which option you’d like to proceed with, and I’ll take care of it for you right away.

THEY ARE NOT WORTHY OF EVEN 1 STAR

The dress arrived later than normal and was stuffed into a small package so arrived creased and smelled of dry cleaning chemicals.
Not a great experience
Do not use this company

Don’t under any circumstances buy from this company- I bought two dresses and when they came they looked very very cheap - I did try to cancel them before they arrived but they said they can do this as they send out in batches - I am now trying to get my £70 refund - I don’t think this will happen because as soon as you ask for a refund they start responding with useless emails answering questions that you never asked offering 10% of your money back if you keep the dresses- so I put this down to experience - my advice they are a bunch of crooks wherever they are based- if I could give -zero I would

Avoid at all costs. Pictures don't match what you get. Avoid inputs you like wasting money.. if rather give it to a charity homeless person or friend in need. I regret buying anything rotor checking reviews first. It looks legit doesn't it but don't do it.
First, as soon as I thought there might be an issue, o emailed to cancel- within 1 hour of paying. They said it can't be stopped on an elaborate email. They are so efficient that it took 2 weeks to arrive.

The quality was nothing like the pictures! I used to get things from a website called everything£ 5. Com. I had better stuff from there. I knew what I might get and i was often pleasantly surprised. Some of it was better than primary. One dress looked like a similar pattern but looked cheap. The other one looked nothing like it. Also looked cheap. I'm sure they were stiched together in a seeat shop in 5 mins

I'd keep them for 80% off. They are offering 20% off
The joke is that they were supposed to be on sale from prices like £100 to £35. They're not worth the cloth they are cut from.
They are telling me that to send it back is too costly. How? Are they from Mars? Obviously this is intentional to avoid returns.

I don't say this lightly... avoid at your peril. Scamming company.

I hope they get what they deserve. They come up as education supplies on my credit card statement. They haven't registered properly or used to do that and after it failed decided to try clothing. Evil.
If possible, I'd give -1 stars.

This company is a joke, the shorts they sent were stitched by a blind man/woman, with a hole in the pocket. I tried to return them for a full refund as is my right and was offered varying percentages from 10% to 30% plus promises of discount on future purchases. Appalling garments and customer service. Please swerve!!!!

How I wish I'd read the reviews before ordering this appallingly awful 'dress'! Horrible thick acrylic fabric, quite different from the 'cotton mix' stated in the ad. Very badly put together, and the wrong, Large size. By the time it came I'd checked out the reviews. Nothing would have persuaded me to buy from this company. It was so obviously a scam, it became entertaining to see how bad the dress could be. In that, at least, I wasn't disappointed. AVOID AT ALL COSTS!

ordered two dresses should have checked web site first very bad quality one dress far to big the other far to small made of polyester horrible i realised when I saw packaging that it has obviously come from China I will not attempt to send back because it will probably cost more BUYERS BEWARE

Do not buy!! They are scammers, the quality is horrendous and you can’t return regardless of what they say on the website. They should be shut down!

REPLY TO MY EMAILS ABOUT MY REFUND
SCAM
COMPANY

DO NOT USE THIS COMPANY!!!
I ordered two pairs of trousers that were nothing like the pictures and descriptions. They were supposed to be cotton. One pair were 100% polyester. Very badly made and 18 inches too long. Contacted them for a refund and after several offers was told that if I wanted a refund I would have to return them to China with a $30 - $50 postage. Disgusting service. I was so stupid not reading the reviews but because it says London on their webpage I thought I would be ok returning if they were not suitable. I have learnt my lesson after loosing most of my money ,as I only got a part cash refund, and will stick to well known brands in future. Please don’t make the same mistake as me and stay away from Wilson& Carter London !!!!

DO NOT BUY FROM THIS COMPANY! They do not advertise the products come from china and take weeks to arrive. And then finding the product is absolute rubbish! Poorly made and awful material.
Returns are impossible!

Still waiting for my parcel, they have emailed me
for a week every day with updates.
I emailed them back and have asked for a full refund, they replied, thankyou for reaching out to them , lol
Lesson learnt read all reviews.

Ordered a suit and the sizing is all wrong trousers ripped when I tried them on and the waist coat not the right size and the jacket to big
To try and get refund they only offer 20% back of the full price or 100% store credit which if they never got it right the first time then there is no point in ordering again

there are no stars for this company
you have to fight for your refund and in the end you get 40% for item received ( after back and forward with emails)
for the item i never received you get nothing
this company should be closed so people wont be robbed of their money

Despite 2 emails wanting to start a return of a dress Wilson and Carter have still not replied and I'm not wasting any more time chasing then. Stuck with a dress I don't want and out of pocket but I suppose that's the outcome they want!

Terrible company do not buy from.

The quality of the goods is substandard and is nothing like the images shown on the website. They offer a 30 day returns and refund policy but as of yet I am still in discussion with then as to how to return the item and get a full refund (unworn and still in packaging) they just keep offering me 10% refund and 25% off my next purchase. That does not meet their policy of a full refund and return.
Communication with them is slow and I fear I am being put off until the 30day period is over and they can refuse a refund.
Please avoid!