I made a purchase recently via the website, I phoned to enquire about the item I’d purchased and the service I received was exemplary. The member of staff I spoke with was very polite and super helpfu... See more
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I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... See more
Company replied
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... See more
Company replied
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... See more
Company replied
Company details
Written by the company
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Contact info
Arwenack Street 18, TR11 3JD, Falmouth, United Kingdom
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4.7
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Willow & Stone
Thanks Linda, glad they all reached you safely!
Unfortunately I can only give 5 stars…
Unfortunately I can only give 5 stars but I would happily give more! Amazing customer service!!!
21 August 2023
Reply from Willow & Stone
What a wonderful review thank you so much, you’ve made our day!
In Stock & Quick Delivery
The items I ordered were out of stock everywhere else. Two websites said they were in stock and then cancelled my order! I was therefore sceptical but Willow and Stone did actually have the items in stock and they arrived quickly. Would recommend.
20 August 2023
Reply from Willow & Stone
Thanks Claire we do hold lots of stock where possible. Very happy we could help!
I found these door hooks on line
I found these door hooks on line, they were just what I wanted stylish and simple and beautiful. Was excited to see their website. I will definitely be ordering some other handmade things!
Thanks so much!
17 August 2023
Reply from Willow & Stone
‘Stylish, simple and beautiful’ just about sums it up! Thanks for your kind words. Do visit again soon.
Willow and Stone were so efficient in…
Willow and Stone were so efficient in getting my present out in super quick time
Price was good and postage fair
They kept in touch until the present was delivered
Would highly recommend them
17 August 2023
Reply from Willow & Stone
We try really hard to help with specific requests. Thank you for going to the trouble of writing a review!
Personal customer service
I had a query about one of the products on the site and had to contact customer services to get an answer. Rhianna was very quick in responding with a clear and detailed answer and followed this up a number of weeks later without me having to chase - very rare to get customer service of this level these days. Thank you.
26 August 2023
Unprompted review
Reply from Willow & Stone
Thank you Michael, we like to treat customers how we’d like to be treated and make things as smooth as possible even if there’s a delay. Do visit us again soon!
Brilliant products and excellent…
Brilliant products and excellent customer service. I decided to keep some products and return others and it was all faultless - many thanks.
16 August 2023
Unprompted review
Reply from Willow & Stone
Really glad to hear it. We know that people need to try things out so returns are no problem at all!
Faultless customer service.
Unfortunately my product was not in stock - received excellent customer service. Did not have to ask - full refund offered and completed within 24 hours.
15 August 2023
Unprompted review
Reply from Willow & Stone
So sorry that we didn’t have stock (we try and maintain full stock but if not then it’s likely to be in-production) but very happy to offer a speedy refund when an order needs to be cancelled. Your review is much appreciated!
Good customer service over the phone
Good customer service over the phone. Fast delivery of quality products.
16 July 2023
Reply from Willow & Stone
Thanks that’s exactly what we aim for! Pleased you are happy with your products.
Superior quality handles
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone.
Superior quality handles, thank you! Just beautiful.
Fantastic, friendly, personal customer service with unrivalled attention and care.
I really appreciated being kept up to date about delivery times without having to ask.
Hope to deal with you again soon.
Thank you very much for your exceptional service!
Best wishes, Evelyn
18 July 2023
Reply from Willow & Stone
Wow thank you for the kind words - this means so much to myself and my team
Impressed.
Really pleased with the quality of the products.
Great customer service too...helpful and knowledgeable.
Fast delivery.
18 July 2023
Reply from Willow & Stone
Thanks for the lovely review. It means we are doing exactly what we set out to do!
Was very honest and quick to get in…
Was very honest and quick to get in touch to say it was out of stock. Still arrived fairly quickly and emailed all the time letting me know what was happening
17 July 2023
Reply from Willow & Stone
Thank you we try to be very transparent and we know how frustrating it can be to have to chase a company for updates. Your review is much appreciated!
Nice unusual things on their website.
Nice unusual things on their website.
Items I wanted in stock and dispatched and delivered quickly.
Everyone Loving the boot toilet roll holder.
16 July 2023
Reply from Willow & Stone
Brilliant glad all went well please visit again soon!
Great products and fast delivery
20 June 2023
Reply from Willow & Stone
Your review is much appreciated thank you!
Quick delivery
Quick delivery. When I made a second order on the same day, they refunded me the second postage, without asking. Lovely company.
20 June 2023
Reply from Willow & Stone
We try to spot things like that when we can! Thanks for lovely feedback.
Item was out of stock so had to wait a…
Item was out of stock so had to wait a couple of additional weeks for delivery however was updated by the seller twice which was good. Product received as expected. All round good experience.
19 June 2023
Reply from Willow & Stone
So sorry for delay! Thanks for your patience and understanding.
I placed an order for cast iron coat…
I placed an order for cast iron coat hooks over the phone. The service was excellent and the products were delivered the following day. The quality was better than I expected.
18 June 2023
Reply from Willow & Stone
Thanks for the lovely review Dawn, we are so pleased you love your products.
Everything turned up as ordered and the…
Everything turned up as ordered and the quality is very good.
15 June 2023
Reply from Willow & Stone
Many thanks Vivienne, please visit again!
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