Would not buy again, their customer service doesn’t not seem to even exist, I received a damaged furniture, reported the issue and now it’s just pending nearly 2 weeks. Not sure how long more.
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Would give zero stars if I could! Ordered in good time, items worth almost £400 on 7-14 day delivery, intended for a birthday present. No items delivered. No response to several e-mails or me... See more
Company replied
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they e... See more
Really poor customer service. We order a toy 3 weeks ago with a 5-7 day delivery quoted, but we've had nothing yet. Tried to contact them multiple times via email and not reply. We also called they ph... See more
Company replied
Company details
Written by the company
Willo's is an online and high street department store stocking a wide range of products from some of the world's most popular brands. Shop online with next day delivery and hassle-free 28 day returns.
Contact info
Lower Ground Floor Business Premises, 127 Sandgate Road, CT20 2BH, Folkestone, United Kingdom
- 0800 048 7412
- customercare@willos.co.uk
- willos.co.uk
2.4
Poor
87 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Received the order in a timely manner…
Received the order in a timely manner for a competitive price. Would buy from them again.
29 April 2021
Never heard of Willo’s before but came…great service
Never heard of Willo’s before but came up in a google search. I was looking for a paddling pool for my grandchildren in the summer, theirs was the cheapest and no delivery charge. Easy to use website, no pop ups and diversions trying to get me to buy other items, just straight to checkout. Payment was easy and delivery was prompt. Excellent service, will definitely recommend to friends and family, will definitely use again.
25 April 2021
I ordered two intex spa seats and they…
I ordered two intex spa seats and they arrived within two days . Great service and I would use this company again .
9 April 2021
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