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Wilkins Chimney Sweep Reviews 

25,997
•
TrustScore 5 out of 5

4.9

Chimney Sweep
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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being exceptionally polite, friendly, and professional while performing their daily duties. Customers consistently highlight that the professional team always arrives promptly and handles every appointment with utmost care. Reviewers note that the work is thoroughly carried out cleanly, leaving absolutely no soot or mess behind in the home. Consumers also appreciate the remarkably smooth booking process, well-organized scheduling, and very reasonable pricing options available. Additionally, many individuals mention receiving valuable and knowledgeable maintenance advice to keep their heating systems operating safely and efficiently.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the prompt arrival and polite demeanor... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professional and polite manner.... See more

Quality

Users describe satisfaction with quality, highlighting a very professional service that is always executed... See more

Booking process

Clients share positive opinions on booking_process, frequently highlighting that the booking procedure is... See more

Price

Consumers find price to be positive, highlighting very reasonable and competitive rates. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the services of your representative for several years now. He always arrives on time. He is extremely careful about completing the job leaving no soot or grime anywhere and removing all a... See more

Rated 5 out of 5 stars

Ian from the Tyneside branch did a brilliant job, gave me some good advice about placing the carbon monoxide alarm, and left the living room fireplace as clean as a whistle. He's also really friendly.... See more

Rated 5 out of 5 stars

This is the 2nd time Andrew has been round to service our Stove & Sweep the Chimney. Being new to a multistove last year following our house move he has been very patient in giving knowledgable advice... See more

Rated 5 out of 5 stars

Our next door neighbour was having her chimney swept, as we have an open fire we were in desperate need of having our chimney swept before the winter use. I nipped out to get the number and started c... See more

Company details

  1. Chimney Sweep

Information provided by various external sources

Local Friendly & Professional Chimney Sweep

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(25,997)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Diligent and friendly

Ian from the Tyneside branch did a brilliant job, gave me some good advice about placing the carbon monoxide alarm, and left the living room fireplace as clean as a whistle. He's also really friendly. HETAS certificate issued showing all tests carried out.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Matt was on time, thorough, professional, knowledgeable and did a great job. I would certainly recommend.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great communication, arrived on time, left the job clean. Great reminder service. Very professional. Great price. Highly recommend.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Great job. I would recommend this company unreservedly. We had 4 chimneys swept with a super clean, efficient and friendly service. Also, lots of competent and helpful advice given, based on their long experience of chimneys and stoves. Thank you.

30 April 2025
Rated 5 out of 5 stars

Easy to book appointment.

Easy to book appointment.
Good communication, given an approximate window for arrival time the day before appointment.
Very professional and friendly service.
Discount given for early booking and repeat customer.

1 September 2025

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