Wilkins Chimney Sweep Reviews 

25,992
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being exceptionally polite, friendly, and professional while performing their daily duties. Customers consistently highlight that the professional team always arrives promptly and handles every appointment with utmost care. Reviewers note that the work is thoroughly carried out cleanly, leaving absolutely no soot or mess behind in the home. Consumers also appreciate the remarkably smooth booking process, well-organized scheduling, and very reasonable pricing options available. Additionally, many individuals mention receiving valuable and knowledgeable maintenance advice to keep their heating systems operating safely and efficiently.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the prompt arrival and polite demeanor... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professional and polite manner.... See more

Quality

Users describe satisfaction with quality, highlighting a very professional service that is always executed... See more

Booking process

Clients share positive opinions on booking_process, frequently highlighting that the booking procedure is... See more

Price

Consumers find price to be positive, highlighting very reasonable and competitive rates. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the services of your representative for several years now. He always arrives on time. He is extremely careful about completing the job leaving no soot or grime anywhere and removing all a... See more

Rated 5 out of 5 stars

Ian from the Tyneside branch did a brilliant job, gave me some good advice about placing the carbon monoxide alarm, and left the living room fireplace as clean as a whistle. He's also really friendly.... See more

Rated 5 out of 5 stars

This is the 2nd time Andrew has been round to service our Stove & Sweep the Chimney. Being new to a multistove last year following our house move he has been very patient in giving knowledgable advice... See more

Rated 5 out of 5 stars

Our next door neighbour was having her chimney swept, as we have an open fire we were in desperate need of having our chimney swept before the winter use. I nipped out to get the number and started c... See more


Company details

  1. Chimney Sweep

Information provided by various external sources

Local Friendly & Professional Chimney Sweep


Contact info

5.0

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(25,992)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wouldn't use anyone else

This is the 2nd time Andrew has been round to service our Stove & Sweep the Chimney. Being new to a multistove last year following our house move he has been very patient in giving knowledgable advice. He is professional throughout his visit and after he left it was like he'd never been here. Wouldn't use anyone else.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Can recommend

Straight forward booking with competitive pricing. Very professional service and excellent advice given on various issues.

1 October 2025
Rated 5 out of 5 stars

slick operation

It is a slick operation from booking an appointment to the follow up with a certificate of the work done. The operator was very knowledgeable about the use of appropriate wood types, to the service they can offer if your fire/stove needs parts including the specialist glass needed in the door.

30 September 2025
Rated 5 out of 5 stars

A first class service.by a friendly man.

The man who came to my friends house was punctual and efficient.she is 86 and I do most of her organising.she said he even wiped down the door for her.another friend of ours was there and was so impressed he asked me for your phone no.well done Wilkins.see you next year.

30 September 2025
Rated 5 out of 5 stars

Excellent Service All Round

This is the third time I've used Mark from Wilkins. Excellent communication both before and after the sweep, he's always on time and does a thorough job at a reasonable price. I have more than one chimney and they are always cleaned at the same time, with no fuss. Highly recommended

30 September 2025
Rated 5 out of 5 stars

Reliable helpful company

I phoned fire showroom Amberglow on Cheshire oaks because the glass on my woodburner had cracked and needed replacing. The helpful sales person recommended Wilkins. Wilkins ordered the glass and rope which was brought yesterday and fitted, and the chimney swept. A reliable and trustworthy company.

30 September 2025
Rated 5 out of 5 stars

Diligent and friendly

Ian from the Tyneside branch did a brilliant job, gave me some good advice about placing the carbon monoxide alarm, and left the living room fireplace as clean as a whistle. He's also really friendly. HETAS certificate issued showing all tests carried out.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Matt was on time, thorough, professional, knowledgeable and did a great job. I would certainly recommend.

18 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look