Wilkie's Eyecare and Jewellers Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, professionalism, and extensive knowledge, making every interaction pleasant and supportive. Many reviewers highlight the exceptional service, noting that explanations are clear, thorough, and delivered with empathy, ensuring a comprehensive understanding. People frequently mention feeling comfortable, at ease, and valued as customers, appreciating the personalized approach and lack of pressure during their visits. The overall user experience is consistently described as relaxing and efficient, with many appreciating the high quality of care and meticulous attention to detail provided. This strong consensus reflects a commitment to customer satisfaction, as there is no significant recurring negative feedback from customers regarding their experiences.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Clients share positive opinions on user experience, with many describing it as a good, relaxing, and... See more

Quality

Customers had positive experiences with quality, with many reviewers noting that items like watches, rings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(755)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with the results

I found this service to be cost effective and efficient, a stone fell out of one of my rings, not only were they able to reset it and make it much more secure than it ever has been? The final clean was impeccable - it looked brand new when I got it back.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional local opticians

Having previously been to "a popular High Street chain" and been largely dissatisfied with every aspect of the service I wanted to find something local and more personal to my needs. The moment I walked into Wilkies I was given a warm welcome, the service was exceptional and I felt confident in both the test and the fitting of new glasses. All the staff knew what they were doing, made good suggestions and I felt comfortable that I was not just another customer on a conveyor belt who was interrupting a tea break! There was no pressure to go for any particular frames and Jude provided expert guidance in what "looked right" for me as well as going to one of the other branches to see if there might be something more suitable. I look forward to finding a suitable second pair so I can take advantage of the discount offer.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

My Longines watch had stopped…

My Longines watch had stopped working.It was complicated to fix, as it was old.I am guessing the parts had to come from Switzerland. This meant the cost and the time would be expensive and take a long time.
I was contacted by a member of your team, to give me a quote. There were a number of follow up calls.
I have listed the date the watch went in, I picked it up on 26th May.
Staff were all pleasant and professional

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Eye test at Wilkie's Dumbarton

I went to Wilkie's for my annual eye test . The staff were friendly and helpful and the optician both knowledgeable and helpful . I would definitely recommend this optician.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough test

Very thorough test , with a clear explanation of what was being done and why .All staff were both pleasant and professional .
Yet again I felt that I was treated as a valued customer of a long established local business rather than simply a number .
10/10 ! Thank you .

9 May 2026
Unprompted review
Rated 5 out of 5 stars

A great service

Friendly helpful reception staff, friendly and very competent optician who did each test thoroughly and listened well to my concerns and answered questions competently and helpfully.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, considerate, professional staff and very clean premises. I would have no hesitation in recommending Wilkies

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Wilkies Eye Care experience.

I have been going to Wilkie Eye Care for several years now, and the service and professionalism has always been top notch. They may not be the cheapest Opticians around, but you get what you pay for. I am happy to recommend them, and confident that should you try, you won't be disappointed.

28 April 2026
Unprompted review

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