Wilkie's Eyecare and Jewellers Reviews 

756
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely kind, helpful, and professional, making interactions pleasant and reassuring. People frequently highlight the exceptional service, noting thorough examinations and clear explanations provided by knowledgeable optometrists. Many consumers appreciate feeling valued and not rushed, with a comfortable and empathetic user experience. The high quality of care, including detailed eye examinations and excellent repairs, consistently exceeds expectations. Reviewers often mention feeling at ease and well-cared for, with staff going above and beyond to assist them.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, friendly, and helpful... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the professional yet... See more

Quality

Customers had positive experiences with quality, often noting that items looked brand new after service, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(756)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Caring Service

Was seen quickly after leaving work with an emergency concern about my eyesight, we seen quickly and taken care of in a nice environment, all staff helpful polite and booked me a follow up appointment for next week, thank you.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Wilkies 😆

All staff were very professional and really friendly. The eye test was thorough and everything was explained to me. I wasn’t rushed into choosing frames.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Experience was really great

Experience was really great. Optician really friendly made son feel at ease during appointment. Great sense of humour to help make experience more relaxed in a calm atmosphere
Reception staff really attentive also

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for opportunity to review…

Thank you for the opportunity to review your service and practice experience. The service I received was welcoming cordial start to finish The practitioner in particular was understanding accommodating and overall highly professional in conducting examination and tests throughout

11 March 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, Valerie and Victoria are very knowledgeable and give 100% to their clients. I wouldn’t go anywhere else for eye care

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience at Wilkies

Always a great experience at Wilkies. Took my daughter for her first eye test. It was at her pace, everything explained and staff were great. I’m a regular but always treated so well, all staff are so friendly, knowledgeable and I’d highly recommend the great service and very thorough eye tests and treatments.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service,Mr Lafferty is fantastic he explains everything so that you understand what he is doing,I cannot reconmend him enough.The staff in the shop are always very helpfull and kind.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

As soon as you walk in staff offer you…

As soon as you walk in staff offer you a friendly welcome. Desk staff are very efficient. Nicola, my optician is efficient and her friendly approach alleviates the stress of a visit to the opticians.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I’ve used W&R for many years for my own eye tests and always been more than happy with the service.
Jack in particular is incredibly good at his job! The kids love getting their eye tests done. He is very thorough and explains everything really well while making it a fun experience for them. Highly recommended & trusted local company.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I put my wedding ring in to be redone in white gold, it came back looking like new, and my necklace had broke so I put it in to be fixed. My necklace also came back like new.

17 February 2026
Unprompted review

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