WiFi Heros Reviews 

272
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and extremely knowledgeable during every single visit to the property. Many people emphasize that the professional engineers always arrive promptly on time and handle all technical equipment with great care. The overall service provided is consistently described as highly efficient, completely professional, and smoothly executed from start to finish. Consumers deeply appreciate how thoroughly the dedicated team explains complex technical setups and tests everything beforehand. Local people also highlight the dependable nature of the work, noting that network installations are exceptionally tidy and carefully tailored.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more

Rated 5 out of 5 stars

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more


Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(272)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Work…10/10👍

Really pleased with the installation from Wi-Fi hero’s. Matt was very knowledgeable and professional and left everything in good order and the Wi-Fi now works perfectly. I can recommend without hesitation

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Matt was great

Matt was great, on time and completed the job perfectly. Just what we wanted, no fuss and internet down the end of the garden. Highly recommend.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

I’m glad I found WiFI Heroe.

I’m glad I found WiFI Heroes. Samuel explained my options. I looked at other providers and found one cheaper but WiFiHeroes guarantee their work so I booked in for the following week. Matt was on time and extremely thorough. We walked through what he was going to do and he just got on with it, running a neat cable around the house and down the garden. He also tidied up after himself, which I really appreciated. At the end, Matt talked me through what he had done and we tested the speed in the garden office. Strong and steady. Very impressed - I’m happy to recommend.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

WiFI Heros were absolutely superb from…

WiFI Heros were absolutely superb from start to finish. From the first call with Samuel my options and advice was very clearly explained. The booking and scheduling was also quick and very professional.
Ash visited for the work at my home and he was outstanding. Again, polite, professional and the job was completed and tested in no time.
A great team who I'd have no hesitation in working with again.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Garden Room Wifi

Matt was very fast and efficient as well as neat and tidy. The whole installation was very smooth and Matt explained everything and answered any questions I had. Would definitely recommend.

The wifi heroes were also very flexible on date of installation which was very helpful.

My wifi now works perfectly in my garden room

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Great from start to finish - highly recommend

Very happy with service overall - purchasing easy but was Matt the fitters approach and effort that drives the five star rating. Few challenges when on site vs plan but Matt worked round it and got stuck in and everything sorted and now full Wi-Fi installed in office over 80ft from router. Good lad and can’t recommend enough.

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Steven - excellent service!

Just had Steven come to an install in E10. Friendly, informative, adaptive to any issues that came up. All this plus obvious expertise. Would book again in an instant.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Trust Pilot need to make a sixth star……

Trust Pilot need to make a sixth star… the whole team were great. Samuel prompt on the communications as was Lorelie who was very friendly even when my initial payment. Steven came and fitted and was one of the most diligent out there. Wouldn’t drill a hole without checking and explaining the plan first. Kept things really tidy. Incredible troubleshooting when we couldn’t find the right line, was cool calm collective patient and friendly throughout. A huge thanks, everything working brilliantly and the stress of poor connectivity is gone. Couldn’t recommend more highly.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Very speedy to book the service in. I had WiFi cabling installed from my house to my garden office. It was a great price, better than other quotes, and the service of installation was brilliant. Even helped to dig in the cabling in garden areas, and answered all my questions. Quick installation and internet is now super speedy in my office. Many thanks guys!!

20 March 2023
Unprompted review
Rated 5 out of 5 stars

We had lived with Wi-Fi issues for many…

We had lived with Wi-Fi issues for many years, and I guess had become accustomed to the frustration. However, the kids were continually moaning and this led us to WiFi Heros. Matt came round and all of our issues have now gone. He was professional and polite, worked with us to make sure we were happy with what he was doing, and delivered as promised.

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Can't recommend more highly

Steven from WiFiHeros was absolutely brilliant. Excellent customer service and professionalism. He not only installed WiFi in the garden office, but he took the time to fix our wobbly garden fence to protect the cable that ran along it. 10/10 would recommend WiFiHeros, particularly Steven. Thanks again!

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Why would you go anywhere else?

This company does what it says on the tin! Service is fast, efficient and courteous. Barry did the initial call-out and quickly identified what I needed. Steve came and fitted all the devices around the flat. He had a tough job as it turned out I needed an additional unit for complete coverage. As this had not been factored in, WiFi Heroes generously offered to foot the bill for the extra one. This is not the cheapest solution to poor WiFi coverage but it is the most effective....you really do pay for what you get and I'm absolutely delighted I chose to go with WiFi Heroes.

8 February 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look