Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more
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Review summary
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Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more
Company replied
What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more
Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more
Company details
Written by the company
Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.
Contact info
32 Queenstown Road, Battersea, SW8 3RX, London, , United Kingdom
- 0204 511 6841
- info@wifiheros.com
- wifiheros.com
4.9
Excellent
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Outstanding service
Outstanding service! Quick and efficient and reliable. Simply the best in the industry. Powerful and reliable WiFi. Knowledgeable, friendly and top notch service. Our Heros! Go on! Lead the way WiFi Heros!💪
1 July 2023
Unprompted review
Great installation service from Matt
Great installation service from Matt. Quick, clean, courteous, and happy to explain everything to me as he went along.
10 November 2023
Unprompted review
Superb service
Fast, reliable and professional service! They know what they do.
8 November 2023
Unprompted review
Matt did a great job
Matt did a great job. Established any faults and my outdoor office has wireless. Perfect. Worth every penny to take the stress out if Wifi and gaming issues with my son.
1 November 2023
Unprompted review
Brilliant job from Steven at WiFi Hero’s
Steven visited our house on 11th August to install an outside WiFi point for our Ring camera system. He was an absolute pleasure to deal with and sorted all of our connectivity issues! Highly recommend
11 August 2023
Unprompted review
Excellent service. Recommended.
Steven from WiFi Heros fitted a new wired access point in my house to improve the WiFi connectivity. The service was excellent. He was friendly, professional, on time and took care to fit the access point despite really difficult access for the cabling. Excellent service all round. Recommended.
3 October 2023
Unprompted review
Good installation and solution
We've historically had poor WiFi connectivity in our house with a number of mesh systems which we've tried over the years. WiFi Heroes installed a number of physical access points and WiFi points around the house, which has provided us with good coverage for the first time.
The installer was professional, flexible in dealing with our requirements, and has performed a good job.
29 September 2023
Unprompted review
Really happy with the service
Really happy with the service, from making an enquiry to having the work undertaken and completed was under a week. Clear on the pricing and ensured I was happy with the work on site. Steven was really good at the installation and made sure I got what I needed.
28 September 2023
Unprompted review
Garden wifi
Wifi heros provided a good service from start to finish. The installation engineer Stephen was very helpful in setting up my garden office system giving me the WiFi speeds promised. I recommend them wholeheartedly.
27 September 2023
Unprompted review
I was extremely pleased with the very…
I was extremely pleased with the very professional and efficient service by Matt.
7 September 2023
Unprompted review
Good response time and Job done
Good response time, I just wanted the problem solved. I had used EERO for my outhouse but was only getting 30/40 MB, Guys installed Wifi Access Point to the outhouse now we are getting 300 MB. Just wanted someone do it for me for peace of mind. Steven was a top lad.
17 August 2023
Unprompted review
Very professional service from first…
Very professional service from first enquiry with Samuel, assessment and solutions by Barry, and installation by Matt. If you need your Wi-Fi problems sorted, use Wi-Fi Heros
16 August 2023
Unprompted review
Did not address my concerns despite high charges
I had various issues with my Wifi. I was charged over £200 for them coming to visit and then they didn't address my main concerns. Then they gave me a huge quote for something that I can actually address with my wifi provider. Not happy that they charged so much to provide a useless quote.
Don't contact WiFi Heros until you have spoken to your own provider first - and be aware of their excessive charges.
7 August 2023
Unprompted review
Reply from WiFi Heros
Thank you for sharing your feedback. We're sorry to hear about the dissatisfaction you experienced and want to clarify a few points to ensure a better understanding of the situation.
Firstly, we sincerely apologies for the oversight as we should have sent the Network Report following our engineer's visit. We just have corrected this and it has now been sent to you. This report is intended to give you insights into the issues affecting your WiFi and to outline potential solutions, not the final remedy. We sincerely apologize if this aspect of our process wasn't clear, leading to any confusion.
For larger properties, like your 3000 sq ft space, certain situations might require more extensive measures, such as implementing hardwiring and professional-grade access points from Ubiquiti. Our intention was to create a robust solution to ensure seamless coverage across your entire property. We understand cost is a factor and apologize if our quote did not meet your expectations. We believe we could have found middle ground solution if we would have received direct feedback at the time.
In the future, we recommend reaching out to your WiFi provider before seeking external assistance, as they might be able to address some issues directly. We also appreciate your feedback about our charges, and we'll take this into account as we continually refine our pricing structure.
Once again, we apologize for any frustration you experienced during this process. Our goal is to ensure our customers receive the best possible WiFi solutions tailored to their needs. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your input and would welcome the opportunity to assist you further.
Best regards,
Lorelie
Customer Service Team
Sorted things very quickly!
31 July 2023
Unprompted review
Very professional
Very professional, high quality work, kept us in the loop as it progressed. Internet works great. We're very happy.
27 July 2023
Unprompted review
Wifiheros were quick to respond and…
Wifiheros were quick to respond and Matt did a brilliant job sorting out wifi to our outhouse.
26 July 2023
Unprompted review
Heroic wifi
Really happy with our new wifi network and the installing engineers were good dudes. Everything very neat and tidy. Not cheap but you get what you pay for, and a great investment.
Bit of misunderstanding about the amount of cabling required, but all sorted out in the end, and so far the network operating as promised with speeds and coverage we'd only dreamed of before. Kudos!
20 July 2023
Unprompted review
Careful, efficient and effective
Steven from WiFi Heros got our WiFi troubles solved efficiently and effectively. He knew his stuff, took the time to help me understand it too, and also took care over the aesthetics of the installation.
14 July 2023
Unprompted review
The WiFi Heros to the rescue again
Ash from WiFi Heros was bang on time for the installation; super freindly; offered lots of installation options for the asthetics around the property; and completed the work in record time. This is my second very successful installation with WiFi Heros. Highly recommended.
7 July 2023
Unprompted review
Great experience from some serious…
Great experience from some serious Wi-Fi professionals. I needed the Wi-Fi connecting to our garden cabin, Matt was very knowledgeable, and the job was done in a few hours. Highly recommend.
4 July 2023
Unprompted review
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