The costume was very reasonably priced and got here quickly and in great shape. The Edward Munch, "The Scream" costume was a huge hit with my students in our theatre arts class!! Everyone acted out... See more
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One of the Mickey pumpkins I ordered arrived damaged because it was just loosely packed in a box with no packaging to keep it from rolling around. I sent a request in for a return for refund or replac... See more
The costume arrived a few days late. The mask part of the costume arrived horribly distorted. It caved in to itself and was unwearable. It took over an hour of careful and patient manipulating to get... See more
I had never heard of Wholesale Halloween until this year but I am very pleased. Their selection is way better than the more commonly known Spirit Halloween or Party City. Quality was also better than... See more
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I ordered Halloween masks for my kids…
I ordered Halloween masks for my kids on Oct 22 with the guarantee delivery date of Oct 29 it's now Nov 5 and still waiting You ruined Halloween 2021!!!
Didn't receive costume when stated
Didn't receive costume when stated. It said the 28th and I received costume on November 1st.
Costume looked worn and was damaged
Costume looked worn and was damaged. Customer service took too long for a response and did not accept my return
Product arrived on time
Would not allow a return even though my…
Would not allow a return even though my item arrived the day last day of returns and I did not get home from work until later. WAs not able to return
Item sent was broken and used.
Ordered an X-Wing helmet. When I opened the package I could immediately see it was broken. There were several cracks, scratched lens, torn padding. It looked used.
Plan to use them again next year
Good quality, shipped quick, good pricing. No complaints :)
Order Never Arrived
Order placed a week before Halloween still hasn't arrived. It's been nearly two weeks. I was told that the expediting shipping fee would be refunded but that has not occurred. The return policy is very strict so it appears I'm now out $75.
My order came so lately that we…
My order came so lately that we couldn't go to ours Halloween party
5 days after the delivery date
Want a refund
I ordered 2 items a costume expedited and a mask . Got confirmation emails that they were on there way by Oct 28th and Oct 30th
Received costume on November 2nd and never received the mask
Costume never came
Sadly, the costume never came. It was supposed to be delivered before Halloween and still has not come (5 days after the expected delivery date). We ended up having to scramble to find my daughter a different costume on Sunday.
Partly working
We purchased some Halloween articles from this store. They came just in time! Thanks for that!
Unfortunately one of the lamps didn’t work. Because I needed it necessarily for Halloween I didn’t send it back, just fixed it my my own.
Everything else was ok, although the gravestones were much smaller than expected. The size was in the description, it was more my fault that I missed that info, but mentioning “mini” in the title would have helped.
Thanks!
The worst service EVER
The worst service EVER! I purposely paid for expedited shipping for my daughter's costume and I never even received it! I called customer service on day 4 after ordering and told them I never even received a shipped email confirmation but then "miraculously" I had a shipped email as soon as I told the rep I wanted to just cancel my order. Even after speaking to the rudest supervisor EVER! I STILL NEVER RECEIVED MY ORDER! So dispute it is! NEVER WILL I ORDER FROM WHOLESALE COSTUME AND NO RECOMMENDATIONS other than DONT DO IT!
Pos company
Pos company. Still no costume even after paying fees for rush delivery with guaranteed arrival date! Resulted in a very sad & unhappy child.
My costume didn't arrive on time…
My costume didn't arrive on time (shipping took a week even I chose expedite shipping) and I tried to contact customer service but no one response when it says "Emails will be answered in less than 24 hours".
I had a great experience
I had a great experience! With customer service, with the quality of the items I got And with the return that they didn't have to do. It was days after they return period ended And my daughter had decided she wanted a different item. They still did a full refund. Thank you!
My Halloween costume items were not…
My Halloween costume items were not delivered until Nov 1, causing me to not be able to celebrate on Oct 31, Halloween. Delivery was botched up, even though as late as Thursday, Oct 28, your call center representative said that delivery was certain to be on Friday Oct 29 or if not was guaranteed to be made first thing on Saturday Oct 30 by DHL. But your company used two delivery agents, DHL and USPS which any good businessman would know is a fatal mistake. The items were shipped on Oct 25 Monday and I paid extra for "expedited" delivery. I was close to making this dismal performance a "One"star
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