The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than... See more
I don’t rate White Fox anymore. I bought the lemon and pink hoodies and they have both turned into a bobbly mess and the colour has gone weird after just a couple of washes. Never had this with the pr... See more
Company replied
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.2
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from White Fox Boutique
Thank you so much for your lovely review Mary!
We're so glad to hear you had a great experience with our Customer Service team and that they were able to provide helpful communication.
We really appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Such a lovely team to deal with
Such a lovely team to deal with. Amazing clothes and fast delivery.
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Libby!
We're so happy to hear you’ve had such a positive experience with our team, and that you’re loving your White Fox pieces.
We truly appreciate your support and are so glad you’ve enjoyed our fast delivery too.
Kindest,
White Fox
Really really great customer service
Really really great customer service, I recieved the wrong item and I emailed and Olesya was really helpful and helped me sort it out quickly x x
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Jessica!
We're so happy to hear Olesya was able to assist with your order issue and help get everything sorted quickly.
We'll be sure to pass your kind words on to her!
We really appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
great customer service
great customer service, delt with the issue super quickly and there were no problems.
30 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Kena!
We're so glad to hear our Customer Service team was able to resolve your issue quickly and make the process smooth and easy for you.
We really appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Although the products from white fox…
Although the products from white fox are good if you don’t purchase the right size you’ll just have to suck it up or pay for the top twice. i think it’s ridiculous that you can’t do exchanges for sizing because you can’t try items on before ordering. this was my final time wasting my money
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Stacey.
We're sorry to hear you were disappointed with your experience. We understand that finding the right size online can sometimes be difficult, and we appreciate that customers can't try items on before purchasing.
While we don't currently offer direct exchanges, we do offer returns for store credit so customers can select a different size or item that works best for them. We appreciate your feedback regarding our exchange process and will continue to take this into consideration.
We're glad to hear you enjoy the quality of our products and thank you for sharing your thoughts with us.
Kindest,
White Fox
Wrong item return
Mia was great help! She was fast at responding and very clear.
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Chloe!
We're so happy to hear Mia was able to assist you quickly and provide clear, helpful communication.
We'll be sure to pass your kind words on to her!
We really appreciate your support!
Kindest,
White Fox
The customer care team was OUTSTANDING
The customer care team was OUTSTANDING. They answered so quickly with a resolution!! I’m so happy with how attentive they were with me. I will always be a happy customer.
Thank you!!
23 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Nicole!
We're so happy to hear our Customer Care team was able to provide such quick and attentive support and find a resolution for you.
Your kind words mean so much to us, and we're so grateful for your continued support.
Kindest,
White Fox
They were quick and efficient
They were quick and efficient, nothing messy about it!
3 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Alaina!
We're so happy to hear you had a quick and efficient experience with us.
We really appreciate your support and hope to see you shopping with us again soon! xx
Kindest,
White Fox
I have been ordering from WF for years
I have been ordering from WF for years. I love their clothes and on 2 occasions I needed to contact their customer support and was answered back immediately and both issues were fixed. One of the best customer service companies I have ever dealt with!! I can. To recommend these guys enough!!
6 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Katie!
We're incredibly grateful for your continued support over the years. It means so much to hear that our Customer Service team has been able to assist you quickly and resolve any issues you've had.
Your kind words truly mean the world to us, and we can't wait to have you shopping with us again soon! xx
Kindest,
White Fox
I love shopping at White Fox and…
I love shopping at White Fox and talking with Anneliese from the support team has been just the best experience. They were really kind, understanding and accommodating so I will definitely be a repeat customer!
5 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Kayla!
We're so happy to hear you love shopping with White Fox and that Anneliese was able to provide such a kind and supportive experience. We'll be sure to pass your lovely feedback on to her!
We truly appreciate your support and can't wait to have you shop with us again soon. xx
Kindest,
White Fox
Customer service was responsive and…
Customer service was responsive and understanding. Thank you 😊
5 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Defensa!
We're so glad to hear you had a positive experience with our Customer Service team.
We really appreciate your kind words and support.
Kindest,
White Fox
I would never purchase a dress again…
I would never purchase a dress again from this company again . I am a size 8 not an 8-10 so I ordered the small I could not get the zip up so I returned it to request a medium which I then got an ai email back stating we know you are eager to order the bigger size with an embarrassed emoji. Which I found to be cheeky and cruel. So I ordered the medium dress had it on during the ceremony of a wedding then we went to the venue I went to the bathroom and went to stand up off the toilet and the full zip just came apart and a medium would be a size 10 and fitted good if anything it was loose at my hips but the stitching on the zip seems a lot further in than the actual dress. My partner tried to help but the little bit of the zip just came off in his bad and trying to return it though there website is impossible apparently things are only faulty if they arrive to you faulty. Mine will be going in the bin and I will tell everyone how rubbish there service and dresses are .
Do not buy save your self the hassle
30 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Donna.
We're sorry to hear about your experience and understand how disappointing this must have been, especially with the dress being worn for such an important occasion.
We take product quality concerns seriously, and we’re sorry to hear there was an issue with the zip after wear. Our Customer Service team is always happy to assist customers with any concerns regarding faults, and we encourage customers to reach out with photos and details so our team can assess the item and help with the next steps.
Thank you again for taking the time to share your experience.
Kindest,
White Fox
I can’t make sense of their sizing!
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than the XXS??!! I have a hoodie in M/L so ordered my daughter the XXS - it’s same size as my M/L??!! Customer service is useless. Returns fee ridiculously overpriced. Teenagers love the clothes but I’m put off ordering again.
1 July 2026
Unprompted review
I’m trying to return four items
I’m trying to return four items. They have a “bug” on their website for my orders so there’s no return label for the items that I wanna return. It’s already shown as “return”. When I message customer service multiple time, all I get is an AI response saying that a customer service person will reach out to me and then NOTHING else happens. I don’t get any other email saying anything else. So unless you want to keep your items that you order from them and never return it I recommend DO NOT BUY FROM THEM !!!!!
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Eva.
We're sorry to hear about the difficulties you experienced while trying to submit your return. We understand how frustrating it can be when you're trying to resolve an issue and don't receive the assistance you expect.
Our Customer Service team is always available to help with return enquiries, and we apologise if there was a delay in getting back to you.
Thank you for your patience and for bringing this to our attention.
Kindest,
White Fox
Hi Whitefox Team.
Hi Whitefox Team.
The response from your team was timely and thorough, thank you. And the products I have received I just love.
It’s reassuring to know that customer inquiries are prioritised, along with a product that exceeds expectations.
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your thoughtful review Suze!
We're so happy to hear you love your new pieces and that you had a positive experience with our Customer Service team.
Providing timely support and products our customers love is what we strive for, so your kind words mean so much to us.
Thank you for your support, and we can't wait to have you shop with us again soon! xx
Kindest,
White Fox
Terrible returns policy
Terrible returns policy
Sent an unworn item back because it didn’t fit me, they refused the return stating it didn’t meet their returns requirements due to the item having a “noticeable scent”. They said I could pay for a returns label for them to send it back to me, or they would just not send it back.
Have tried to escalate that the item was returned as it was delivered from white fox, but they are not budging. Now stuck with a £50 dress that I’m never going to wear.
Would not recommend, unless you know you will 100% be keeping the item
Also know a number of different people that have had the exact same problem - shame on you White Fox 🙂
7 June 2026
Unprompted review
Reply from White Fox Boutique
We're sorry to hear you were disappointed with the outcome of your return Nicole. We understand how frustrating it can be when a return doesn't meet the expected requirements.
All returned items are carefully assessed by our Returns Team to ensure they meet our returns conditions, including being unworn, in original condition, and free from any scents or marks. These checks are in place to ensure returned items can be made available to other customers.
We appreciate your feedback and understand this may not have been the outcome you were hoping for. Our Customer Service team is available to assist with any further questions regarding the return assessment.
Kindest,
White Fox
Ann was tremendously kind and…
Ann was tremendously kind and compassionate when I reached out about returning a dress I ordered. The dress has a small stain near the zipper. I had mistakenly only sent photos of the stain and not of the whole dress with tags in my initial request for return. Ann was happy to use the photos I provided over email to process the return and provide me with a shipping label!
I look forward to using my store credit to purchase another dress as well as purchasing more items for future events i will be attending.
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Kelly!
We're so pleased to hear Ann was able to make the returns process easy and provide the support you needed.
We'll be sure to pass your kind words on to her! We hope you find another dress you love with your store credit, and we can't wait to help you find the perfect pieces for your upcoming events.
Thank you for your support! xx
Kindest,
White Fox
Frustrating and misleading
My daughter purchased several items from this company, and two arrived defective. We contacted customer service multiple times but never received a meaningful response. Instead, their AI system appears to filter inquiries, making it very difficult to reach a human representative.
Their return policy is also misleading. It suggests a prepaid return label is provided, but in reality, the reimbursement is limited, leaving customers to pay part of the return shipping costs.
To make matters worse, the sizing chart is inaccurate. Based on our experience, the products, customer service, and return process did not meet reasonable expectations.
I would not recommend purchasing from this company. If you receive a defective item or need to make a return, be prepared for a frustrating and potentially costly experience.
Additionally they now have offered me in GOODWILL $20.00 refund for a $300 outfit that was defective as they do not supply return labels for Canada,
I have never come across more of a fraud and unworthy company. So pathetic and sad!!!!!
21 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Adina.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when there are concerns with your order and the outcome isn't what you had hoped for.
We appreciate your feedback and we'll ensure it is passed on to the relevant teams for review.
Thank you again for sharing your experience.
Kindest,
White Fox
Great customer service
The customer service has always been so helpful. I recently had an order returned to whitefox from the shipping provider due to an error in the address, despite it being an error on my side Lili was quick to get it sorted and get my order sent back out to me. Great communication and service.
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Darcey!
We're so happy to hear Lili was able to help get everything sorted for you quickly.
We'll be sure to pass your lovely feedback on to her!
Thank you for your kind words and continued support—we hope you love your order! xx
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your lovely review Erin!
We're so happy to hear Lili was able to provide such lovely and helpful support.
We'll be sure to pass your kind words on to her!
We really appreciate your support!
Kindest,
White Fox
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