The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than... See more
I don’t rate White Fox anymore. I bought the lemon and pink hoodies and they have both turned into a bobbly mess and the colour has gone weird after just a couple of washes. Never had this with the pr... See more
Company replied
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.2
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alexis was super helpful and helped out…
Alexis was super helpful and helped out in confirming my order!
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Julia!
We're so happy to hear Alexis was able to help confirm your order and provide such helpful support.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
Customer service was prompt and were able to resolve my mistake. Thanks so much!
Customer service was great. Thanks so much for the help Mia - much appreciated.
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Kevin!
We're so happy to hear Mia was able to provide you with great customer service and assist with your enquiry.
We truly appreciate your support!
Kindest,
White Fox
They were so helpful when I had…
They were so helpful when I had problems submitting my white fox university application.
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Elicia!
We're so glad to hear our team was able to help you with your White Fox University application and make the process easier for you.
We really appreciate your kind words and support!
Kindest,
White Fox
There Clothes are amazing and have the…
There Clothes are amazing and have the best material to keep you warm and cozy! i would totally recommend buying from there website/ App!
7 March 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Olivia!
We're so happy to hear you’re loving the quality, comfort, and coziness of your White Fox pieces.
We truly appreciate your recommendation and support!
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your lovely review Delaney!
We're so glad to hear you had a quick and helpful experience with our Customer Service team.
We really appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Had a shipping issue with a set I had…
Had a shipping issue with a set I had ordered and reached out to Ann through customer service and had a great experience. Got it resolved very quickly and smoothly.
5 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Cate!
We're so happy to hear Ann was able to assist with your shipping issue and get everything resolved quickly and smoothly.
We'll be sure to pass your kind words on to her!
We really appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
Customer service is horrendous !! AVOID
I ordered an item during the EOFY sale and was sent the completely wrong item. I contacted customer service immediately, only to wait several days for a response. When they finally replied, I was simply told to submit a refund request.
I explained that I didn't want a refund—I wanted the item I had actually purchased. I was then told it had sold out and that my only options were a refund or store credit. The problem is that I purchased the item during the EOFY sale, so the refund amount won't even be enough to buy the same item again at full price. Why should I be disadvantaged because of their mistake?
After receiving no reasonable resolution, I decided to request a refund instead because I no longer want to deal with this company. Since submitting the return request, I have emailed multiple times and sent messages through their online chat, yet I have received no response whatsoever. I still haven't been told how to return the incorrect item or what the next steps are.
To make matters worse, they have advised that they will only refund the cost of the item and not the original shipping costs. This is completely unacceptable. I did not change my mind or order the wrong product—they sent me the wrong item. I should not be left out of pocket because of an error that was entirely theirs.
The lack of communication, slow response times, and unwillingness to properly resolve a mistake they made has been incredibly disappointing. I would not recommend this company based on my experience.
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Emily.
We're sorry to hear about your experience and understand your frustration regarding the incorrect item received.
We can see that our Customer Service team is actively in touch with you and working to resolve this matter as quickly as possible. We appreciate your patience while they continue assisting you and working towards a suitable resolution.
Thank you for bringing your concerns to our attention.
Kindest,
White Fox
Really helpful
Really helpful, Olesya was amazing and replaced my item for me after some slight damage. Quick communication aswell💖
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lois!
We're so happy to hear Olesya was able to assist with your damaged item and arrange a replacement for you quickly.
We'll be sure to pass your kind words on to her!
We really appreciate your support and hope you love your new item.
Kindest,
White Fox
Untrustworthy Refund Process
First time buying from here, I bought a dress which was too small I sent the item back the same day in which I received it. No surprises here, as from all
I requested a refund, but it was refused with no explanation. When I asked why, I was simply told it was a "warehouse decision," with no further information provided.
I have now escalated this matter, as I believe consumers should question decisions like this when no clear reason is given. In my case, the company has kept both my dress and my money, which I do not believe is acceptable.
I've also noticed the generic responses this company posts to Trustpilot reviews, so I'll address that here: I have already spoken to your customer service team, and they have refused to refund me despite still having the returned dress.
Based on my experience, I do not find this company trustworthy, and I would encourage others to be aware of how refund requests may be handled.
21 May 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Courtnay.
We're sorry to hear you feel disappointed with your experience. We understand how frustrating it can be when a return outcome isn't what you were expecting.
We can see that our Customer Care team has been in contact with you regarding your return and has provided information around the outcome. Our Returns Team carefully assesses all returned items against our returns policy before a decision is made.
We appreciate you sharing your concerns and will continue to work with you through our Customer Service team should you require any further assistance.
Kindest,
White Fox
Martyna was so so helpful and kind when…
Martyna was so so helpful and kind when helping me with my faulty dress. Everything was sorted very quickly!
29 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Natasha!
We're so happy to hear Martyna was able to assist with your faulty dress and resolve everything quickly.
We'll be sure to pass your kind words on to her!
We really appreciate your support.
Kindest,
White Fox
Reached out to the white fox support…
Reached out to the white fox support team due to a pair of faulty sunglasses. Alexis helped me and she was very kind and helpful!
6 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Sarah!
We're so glad to hear Alexis was able to assist with your faulty sunglasses and provide such kind and helpful support.
We'll be sure to pass your lovely feedback on to her!
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your lovely review Mary!
We're so glad to hear you had a great experience with our Customer Service team and that they were able to provide helpful communication.
We really appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Such a lovely team to deal with
Such a lovely team to deal with. Amazing clothes and fast delivery.
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Libby!
We're so happy to hear you’ve had such a positive experience with our team, and that you’re loving your White Fox pieces.
We truly appreciate your support and are so glad you’ve enjoyed our fast delivery too.
Kindest,
White Fox
Really really great customer service
Really really great customer service, I recieved the wrong item and I emailed and Olesya was really helpful and helped me sort it out quickly x x
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Jessica!
We're so happy to hear Olesya was able to assist with your order issue and help get everything sorted quickly.
We'll be sure to pass your kind words on to her!
We really appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
great customer service
great customer service, delt with the issue super quickly and there were no problems.
30 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Kena!
We're so glad to hear our Customer Service team was able to resolve your issue quickly and make the process smooth and easy for you.
We really appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Although the products from white fox…
Although the products from white fox are good if you don’t purchase the right size you’ll just have to suck it up or pay for the top twice. i think it’s ridiculous that you can’t do exchanges for sizing because you can’t try items on before ordering. this was my final time wasting my money
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Stacey.
We're sorry to hear you were disappointed with your experience. We understand that finding the right size online can sometimes be difficult, and we appreciate that customers can't try items on before purchasing.
While we don't currently offer direct exchanges, we do offer returns for store credit so customers can select a different size or item that works best for them. We appreciate your feedback regarding our exchange process and will continue to take this into consideration.
We're glad to hear you enjoy the quality of our products and thank you for sharing your thoughts with us.
Kindest,
White Fox
Wrong item return
Mia was great help! She was fast at responding and very clear.
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Chloe!
We're so happy to hear Mia was able to assist you quickly and provide clear, helpful communication.
We'll be sure to pass your kind words on to her!
We really appreciate your support!
Kindest,
White Fox
The customer care team was OUTSTANDING
The customer care team was OUTSTANDING. They answered so quickly with a resolution!! I’m so happy with how attentive they were with me. I will always be a happy customer.
Thank you!!
23 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Nicole!
We're so happy to hear our Customer Care team was able to provide such quick and attentive support and find a resolution for you.
Your kind words mean so much to us, and we're so grateful for your continued support.
Kindest,
White Fox
They were quick and efficient
They were quick and efficient, nothing messy about it!
3 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Alaina!
We're so happy to hear you had a quick and efficient experience with us.
We really appreciate your support and hope to see you shopping with us again soon! xx
Kindest,
White Fox
I have been ordering from WF for years
I have been ordering from WF for years. I love their clothes and on 2 occasions I needed to contact their customer support and was answered back immediately and both issues were fixed. One of the best customer service companies I have ever dealt with!! I can. To recommend these guys enough!!
6 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Katie!
We're incredibly grateful for your continued support over the years. It means so much to hear that our Customer Service team has been able to assist you quickly and resolve any issues you've had.
Your kind words truly mean the world to us, and we can't wait to have you shopping with us again soon! xx
Kindest,
White Fox
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