The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Popular clothing range for teens but sizing seems inconsistent and they do not offer size exchanges. They only offer store credit for returns (unless damaged) with a $10 return fee! For the expensive... See more
Company replied
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than... See more
Company replied
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.3
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing service and amazing delivery…
amazing service and amazing delivery and amazing quality
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Jasmine!
We're thrilled to hear you loved our service, speedy delivery, and the quality of your order.
We truly appreciate your support.
Kindest,
White Fox
They helped me with an error I made in…
They helped me with an error I made in my order!!
23 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Abigail!
We're so happy to hear our Customer Service team was able to help fix the error with your order and get everything sorted for you.
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Ann was so great
Ann was so great, I had emailed about a missing package and they could have told me there was nothing they could do about it but they were kind enough resend those same items that I never received!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Kaitlin!
We're so happy to hear Ann was able to assist with your missing parcel and get a replacement organised for you.
We'll be sure to pass your lovely feedback on to her!
We truly appreciate your support.
Kindest,
White Fox
Super helpful and responsive
Super helpful and responsive. Great customer service.
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Katy!
We're so happy to hear you found our Customer Service team helpful and responsive.
We truly appreciate your kind words and support.
Kindest,
White Fox
Tereza helping with address issue
tereza helped me out with my wrong address
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Ginger!
We're so happy to hear Tereza was able to help get your address sorted quickly.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Super fast delivery time & Amazing…
Super fast delivery time & Amazing after sale service. My dealings with Poppy were easy & prompt,she made my experience positive, absolutely fantastic service. And the quality of their products are also excellent. Can't fault this company or their products. 5 stars!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Sophia!
We're so happy to hear you had such a great experience and it's wonderful to know Poppy made the process easy and provided such prompt support—we'll be sure to pass your lovely feedback on to her!
We're also thrilled you're loving the quality of our products.
We truly appreciate your support and hope to see you shopping with us again soon!
Kindest,
White Fox
Customer Service Help (Anneliese)
Anneliese was absolutely helpful when I accidentally made an order to the wrong address. By reaching out immediately, she was able to make sure my order was cancelled. I was given store credit and can make a new order with the correct information!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Paige!
We're so happy to hear Anneliese was able to assist you so quickly after your order was placed and help get everything sorted.
We're glad we could provide you with store credit so you could place a new order with the correct details.
We'll be sure to pass your lovely feedback on to Anneliese!
We truly appreciate your support.
Kindest,
White Fox
Very helpful happy with the exchange xx
20 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Grace!
We're so happy to hear you found our team helpful and that you were happy with the outcome of your return.
We truly appreciate your support xx
Kindest,
White Fox
Ann was amazing
Ann was amazing! The customer service is great. Love the quick response.
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review!
We're so happy to hear Ann was able to provide such amazing service and that you were impressed with our quick response times.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
DO NOT BUY FROM HERE
Will absolutely never buy from this company again. I bought a dress, didn't even put it over my head as I realised it was too small and returned it straight away. It cost me £6 to return it and then I got a email weeks later saying they can't give me a refund because of two TINY stains on it that I absolutely could not have done. I now need to pay again for them to return it to me. So disappointed first and last time ever buying from here, the customer support is awful too.
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience.
All returned items are carefully assessed by our Returns Team upon arrival to ensure they meet our returns conditions. If an item is received with marks or signs that it is not in its original condition, we're unfortunately unable to process it as an eligible return. In these cases, the item is sent back to the customer.
We understand this wasn't the outcome you were hoping for and appreciate you sharing your experience.
Your feedback has been passed on to the relevant team.
Kindest,
White Fox
I highly recommend White Fox Boutique
I highly recommend White Fox Boutique! The quality of clothing is amazing and I always find what I’m looking for. I had to do some returns but missed the return window but sales assistant Lili was very understanding and extended my return request. Thank you so much!
20 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review!
We're so happy to hear you're loving the quality of our pieces and that you always find what you're looking for.
We're also thrilled Lili was able to assist you with your return request and provide a positive experience.
We'll be sure to pass your lovely feedback on to her!
We truly appreciate your support!
Kindest,
White Fox
Amazing help from Deri in arranging a…
Amazing help from Deri in arranging a return. Really fast reply, lots of help and after a few emails confirming details everything was sorted and return completed.
Thanks so much Deri for all your help.
20 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Liz!
We're so happy to hear Deri was able to assist you with your return and make the process as smooth as possible.
We'll be sure to pass your lovely feedback on to her!
We truly appreciate your support!
Kindest,
White Fox
Customer service is incredible the…
Customer service is incredible the literally replied within one day not even maybe a couple hours, return was so easy, shipping is also so fast and the ladies are so good
Love whitefox
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Chloe!
We're so happy to hear you had such a great experience with our Customer Service team and that your return process was quick and easy.
It's also wonderful to know your order arrived so fast!
We truly appreciate your kind words and support xx
Kindest,
White Fox
Poppy responded quickly and fixed my…
Poppy responded quickly and fixed my problem straight away :)
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Bonnie!
We're so happy to hear Poppy was able to resolve your issue quickly and make the process so easy for you.
We'll be sure to pass your kind words on to her!
We truly appreciate your support!
Kindest,
White Fox
Every where I go i see this brand being…
Every where I go i see this brand being worm by young people and advertise on every bus in Sydney it's crazy but it's the brand running the city right now 💯 for a long time now
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Rich!
It means so much to hear White Fox has become one of your go-to brands.
We truly appreciate your support and we can't wait to keep bringing you styles you love!
Kindest,
White Fox
the person that helped me poppy was amazing and was a life saver
Poppy is a great help
20 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Alice!
We're so happy to hear Poppy was such a great help and a real lifesaver for you.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Quick delivery & easy returns
Quick delivery & easy returns. Fast response with customer service and always very helpful! Love the quality of clothes
13 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Emma!
We're so happy to hear you had a great experience with our fast delivery, easy returns and helpful Customer Service team.
It’s also amazing to know you love the quality of our pieces!
We truly appreciate your support and can't wait to have you shopping with White Fox again soon! xx
Kindest,
White Fox
I was a little worried my order didn’t…
I was a little worried my order didn’t work and it was a fake site but your team found my order and was able to put my mind at ease thank you very much can’t wait for my new order to arrive
18 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Amanda!
We're so happy our Customer Service team was able to put your mind at ease and help you locate your order.
We completely understand how worrying that can be!
We truly appreciate your support and can't wait for you to receive your new order.
We hope you love it! xx
Kindest,
White Fox
Generic and scam
Thank you for your response, but this is exactly the problem. I’m still receiving generic copy-and-paste replies instead of anyone actually resolving my case.
As of 20 July, I still have not received my refund, despite my return being delivered to your warehouse on 4 July. That is over two weeks that you have been holding both my returned items and my money.
Throughout this process I have been ignored, forced to repeatedly chase your customer service, and have received no meaningful updates, no timeframe, and no explanation as to why my refund has still not been processed. There has been absolutely no genuine attempt to resolve this issue.
I have now been left with no choice but to escalate the matter through my bank because your customer service has completely failed to deal with what should have been a straightforward refund.
Based on my experience, I cannot recommend White Fox Boutique to anyone. This has been the worst customer service I have ever experienced. It genuinely feels as though customers are deliberately met with delays, generic responses and silence instead of having their issues resolved.
To anyone considering ordering from White Fox Boutique: avoid this company. If something goes wrong, don’t expect timely communication or for their published refund timeframes to be honoured.
20 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback again Tom.
We're truly sorry to hear you were disappointed with your experience and understand how frustrating extended processing times can be.
During peak sale periods, our Returns Team can experience higher-than-usual return volumes, which may result in longer processing times than normal. We always aim to process returns as quickly as possible and communicate any expected delays where we can.
We're sorry your experience didn't meet your expectations, and we appreciate you sharing your feedback.
Kindest,
White Fox
The clothes fit well and comfortably…
The clothes fit well and comfortably and I love them however I wish there was a lot more options with pockets for hoodies and I love the really big hoodie looks
20 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Gemma!
We're so happy to hear you're loving the fit and comfort of your White Fox pieces!
Thanks again for your support, and we hope to see you shopping with us again soon!
Kindest,
White Fox
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