Whistl UK Ltd Reviews 

1,153
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, most reviewers were let down by their experience overall. Many people experienced significant delivery issues, with parcels taking much longer than expected, getting stuck at depots, or vanishing. Customers frequently found tracking information useless or non-existent, offering little to no updates and leaving them uncertain about orders. Additionally, many reported poor customer service, describing it as unhelpful, difficult to contact, and often relying on automated chatbots without providing solutions. However, some customers also noted positive experiences, with items being delivered quickly and in good condition.

What people talk about most

Delivery service

Customers had negative experiences with delivery services, frequently reporting excessive delays and packages... See more

Order

Consumers express significant dissatisfaction with their orders, frequently reporting that items never arrive... See more

Service

Customers consistently note negative experiences with service, describing it as slow, inefficient, and often... See more

Product

People report ambiguous experiences with product delivery, with some customers expressing disappointment over... See more

Customer service

Users describe widespread dissatisfaction with customer service, often finding it non-existent or extremely... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a book on Ebay, the book was handed over to these tossers 2 days later, same book finally arrived at my house 27 days after it was handed over to them. No tracking nor even a remote idea of... See more

Company replied

Rated 1 out of 5 stars

Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or re... See more

Rated 1 out of 5 stars

Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days . Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and n... See more

Company replied

Rated 1 out of 5 stars

Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received... See more


Company details

  1. Business to Business Service
  2. Logistics Service
  3. Warehouse

Written by the company

Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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1.2

All reviews

(1,153)

177 reviews in the last 12 months

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Rated 1 out of 5 stars

I am writing to express my significant…

I am writing to express my significant dissatisfaction with the services I have recently received. The quality of work provided did not meet the expected standards, leading to considerable inconvenience. Furthermore, the recent warehouse development in Warrington has proven to be deeply disappointing. I trust you will address these concerns promptly and thoroughly. This experience has unfortunately impacted my perception of your company's operational efficiency. #CustomerService #ServiceFail #Dissatisfaction

18 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 4 packets of seeds from Mr…

I ordered 4 packets of seeds from Mr Fothergills because I couldn't find any in the shops. I imagine they are in an envelope. I've been tracking my order, it's been sitting at the delivery depot since 6.31am on Thursday April 16th. That's 48 hours and no sign of anything happening. No idea when they will be delivered or who will deliver them. Definitely won't order from Mr Fothergills again.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Whistl delaying my ebay purchases!

It seems many ebay sellers are using whistl to deal with their sales deliveries. This is delaying receiving the items. I'm waiting for several ebay purchases which state whistl is tracking the parcel, but there is no tracking & all my ebay purchases using whistl are delayed/haven't arrived. I'm gonna stop buying fro ebay if sellers use whitsl to delay me getting what I buy! Terrible.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely waste of space this company

Absolutely waste of space this company, ordered something through amazon, when I checked delivery tracking i noticed these were being used and have never heard of them...using the tracking number it comes up that my item has been at the depo since 8th April no other update! Its 16th now and there is no live chat or email to contact them! Why do companies use these? Surely they lose money because now I'm applying for a refund

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Waiting on a parcel that was dispatched…

Waiting on a parcel that was dispatched on 6th April, collected on the 8th then nothing. Now the 15th still not scanned, UK to UK delivery. Didn't think anyone could be as bad as Evrie but here we are. Tracking on their site is non existant and website looks cheap.
Should be 0 stars have had to contact seller to complain. Avoid at all costs.👎

15 April 2026
Unprompted review
Rated 1 out of 5 stars

DIRTY BLOODSUCKING LEECHES

Actively ruining lives and countryside with their warehouses and dirty tactics! Shame on this dirty company that only cares for profits, ruining the lives of the people in the process. Taking our limited amounts of countryside and destroying our natural spaces. Causing flooding and noise pollution.

The world is a worse place, thanks to this company.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Shameful

Poor service. Also shameful that they're supporting the storage units in Wigan by moving in there.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Profit over people

Based on recent changes, the company appears to be prioritising profit over people and long-term service standards. Not a great look.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Once my package reached whistl it just disappeared. Their customer support is sutterly useless, half the time spent trying to contact them was spent trying to get an AI chat bot on their website to help.

I wouldnt be suprised if they spend more money on tokens for the AI bot than actual deliveries.

I dont think im going to get my parcel, im avoiding them all much as possible going forward.

2 April 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with collection and dispatch of their parcels into courier networks over a range of services however, as we are not a courier, we do not carry out any deliveries to individuals.

Where a parcel has been collected by Whistl with a scan into our depot but no further tracking this would usually be an indication that the sender has elected to ship it via an untracked service with the courier therefore there would be no further tracking expected once the parcel is handed over from our depot.

Should you have any concerns regarding deliveries expected, we would generally recommend getting in touch with the retailer you have purchased from as they are best placed to assist however, if you would like to respond to our request, a member of our team would be more than happy to reach out and provide further clarification on the parcel in question.

In the meantime, please do accept our apologies for the inconvenience experience via use of our Chat Bot - this is currently under review and development but we thank you for bringing this to our attention.

Rated 1 out of 5 stars

Another 1 star review

Pretty much the same experience as everyone who has already left a 1 star review. How are they still in business?

1 April 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with provision of multi-carrier software along with collection, dispatch and delivery support with a variety of courier services.

Although we are not a courier ourselves and therefore do not carry out any deliveries to individuals, unfortunately, issues experienced with deliveries through these courier services are often mis-attributed to Whistl.

However, if you would like to respond to our request a member of our team would gladly reach out to obtain further information and provide clarity on your delivery and which service this is with.

Rated 1 out of 5 stars

Utterly disgusting company

Utterly disgusting company. Had multiple packages reaching the deport then suddenly to dissappear? How can that possibly happen. ALSO now to find out the have taken space up in that god forbidden storage unit in Wigen thats over looks the house. Well it would make sense from a company like this. I will TELL EVERYONE TO AVIOD THIS COMPANY for the rest of my days. Disgusting!!

6 April 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with collection and dispatch of their parcels into courier networks over a range of services.

Where a parcel has been collected by Whistl with a scan into our depot but no further tracking this would usually be an indication that the sender has elected to ship it via an untracked service with the courier therefore there would be no further tracking expected once the parcel is handed over from our depot.

Should you have any concerns regarding deliveries expected, we would generally recommend getting in touch with the retailer you have purchased from as they are best placed to assist however, if you would like to respond to our request, a member of our team would be more than happy to reach out and provide further clarification on the parcels in question.

Rated 1 out of 5 stars

Pack of wolves

Theyve willingly moved into the warehouse in Wigan that was built on land used by the local community leaving local residents open to repeated flooding, light pollution, noise disturbance & more.

Whistl should br ashamed of themselves but they only care about profit.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Attempted delivery

Parcel said out for delivery, then delivery attempted due to restricted front door/driveway, I was home, and there is nothing blocking my door or letterbox and I do not have a driveway, no way of contacting them, and no sign of it showing up either. Have complained to Amazon. Who are now chasing it up. First experience with them, hope it’s my last

3 April 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review, we are sorry to hear that your delivery has not been received as expected.

As a carrier management company, we provide multi-carrier software along with delivery and collection support to retailers however, we are not a courier ourselves so your parcel would not have been in our care to deliver.

Generally, we would always recommend raising any issues with delivery through to the retailer you have purchased from directly as they are best placed to assist however, if you would like to respond to our request, a member of our team would be happy to reach out and clarify which courier service your parcel is with for delivery and support where we can.

Rated 1 out of 5 stars

Their warehouse in Astley has destroyed the community

Whistl have moved into the controversial Astley warehouse development which has caused innumerable issues for the local community. These giant warehouses, one of which is now theirs, have irrevocably damaged the area, and they moved into this warehouse KNOWING it would cause this backlash. So you get what you deserve.

1 April 2026
Unprompted review

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