Ordered a book on Ebay, the book was handed over to these tossers 2 days later, same book finally arrived at my house 27 days after it was handed over to them. No tracking nor even a remote idea of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am writing to express my significant dissatisfaction with the services I have recently received. The quality of work provided did not meet the expected standards, leading to considerable inconvenience. Furthermore, the recent warehouse development in Warrington has proven to be deeply disappointing. I trust you will address these concerns promptly and thoroughly. This experience has unfortunately impacted my perception of your company's operational efficiency. #CustomerService #ServiceFail #Dissatisfaction
I ordered 4 packets of seeds from Mr Fothergills because I couldn't find any in the shops. I imagine they are in an envelope. I've been tracking my order, it's been sitting at the delivery depot since 6.31am on Thursday April 16th. That's 48 hours and no sign of anything happening. No idea when they will be delivered or who will deliver them. Definitely won't order from Mr Fothergills again.
It seems many ebay sellers are using whistl to deal with their sales deliveries. This is delaying receiving the items. I'm waiting for several ebay purchases which state whistl is tracking the parcel, but there is no tracking & all my ebay purchases using whistl are delayed/haven't arrived. I'm gonna stop buying fro ebay if sellers use whitsl to delay me getting what I buy! Terrible.
Absolutely waste of space this company, ordered something through amazon, when I checked delivery tracking i noticed these were being used and have never heard of them...using the tracking number it comes up that my item has been at the depo since 8th April no other update! Its 16th now and there is no live chat or email to contact them! Why do companies use these? Surely they lose money because now I'm applying for a refund
Waiting on a parcel that was dispatched on 6th April, collected on the 8th then nothing. Now the 15th still not scanned, UK to UK delivery. Didn't think anyone could be as bad as Evrie but here we are. Tracking on their site is non existant and website looks cheap.
Should be 0 stars have had to contact seller to complain. Avoid at all costs.👎
Actively ruining lives and countryside with their warehouses and dirty tactics! Shame on this dirty company that only cares for profits, ruining the lives of the people in the process. Taking our limited amounts of countryside and destroying our natural spaces. Causing flooding and noise pollution.
The world is a worse place, thanks to this company.
Poor service. Also shameful that they're supporting the storage units in Wigan by moving in there.
Based on recent changes, the company appears to be prioritising profit over people and long-term service standards. Not a great look.
Once my package reached whistl it just disappeared. Their customer support is sutterly useless, half the time spent trying to contact them was spent trying to get an AI chat bot on their website to help.
I wouldnt be suprised if they spend more money on tokens for the AI bot than actual deliveries.
I dont think im going to get my parcel, im avoiding them all much as possible going forward.

Reply from Whistl UK Ltd
Pretty much the same experience as everyone who has already left a 1 star review. How are they still in business?

Reply from Whistl UK Ltd
Shameful what you are doing the the people of Wigan!
Utterly disgusting company. Had multiple packages reaching the deport then suddenly to dissappear? How can that possibly happen. ALSO now to find out the have taken space up in that god forbidden storage unit in Wigen thats over looks the house. Well it would make sense from a company like this. I will TELL EVERYONE TO AVIOD THIS COMPANY for the rest of my days. Disgusting!!

Reply from Whistl UK Ltd
What kind of inhumane company would move into those massive, inhumane warehouses in Wigan? Shame on you, I will be boycotting and telling everyone else is know to boycott.
Theyve willingly moved into the warehouse in Wigan that was built on land used by the local community leaving local residents open to repeated flooding, light pollution, noise disturbance & more.
Whistl should br ashamed of themselves but they only care about profit.
Parcel said out for delivery, then delivery attempted due to restricted front door/driveway, I was home, and there is nothing blocking my door or letterbox and I do not have a driveway, no way of contacting them, and no sign of it showing up either. Have complained to Amazon. Who are now chasing it up. First experience with them, hope it’s my last

Reply from Whistl UK Ltd
They’re destroying the environment and residents lives building hideous warehouses in Wigan county.
Whistl have moved into the controversial Astley warehouse development which has caused innumerable issues for the local community. These giant warehouses, one of which is now theirs, have irrevocably damaged the area, and they moved into this warehouse KNOWING it would cause this backlash. So you get what you deserve.
Shame on you for using the Astley warehouses! You wouldn't want to live next door would you!?
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.