Whistl UK Ltd Reviews 

Terrible at logistics and their huge Durham warehouse is widely despised and unnecessary. Horrible company

An order through amazon I did on may 23rd, on may 28th I got a notification "Collection Scheduled". Now it's june 9th and no updates whatsoever. In Amazon it just says "delayed". Over two and a half weeks with no communication or updates.

If I could give it 0 stars I would, I ordered two DVDs through MusicMagpie, and both parcels were sent with Whistl. Both were later confirmed by the seller as lost by the courier. I also paid €18 in customs charges before finding out the items would never be delivered. Although the seller refunded me, the experience was extremely disappointing because the DVDs were no longer available. I would not want important deliveries sent through this courier again. They were TWO SEPARATE parcels and managed to lose both but yet made me pay customs which I’m STILL trying to figure out how to get my money back.

8 Days to deliver a parcel containing a CD - EIGHT DAYS.

It would have been quicker if I had ridden bareback to the senders property and brought it back myself. In fact it would have been quicker if I had hopped there and back.

Wouldn't waste my time with this company again, everything was late and customer service was rude. Absolute joke of a company, try someone more reliable.

I ordered a DVD from musicMagpie, which according to the website was dispatched on 20May2026. The item shows as being received at Whistl's depot on 23May and there have been no updates since then.
I attempted to use the company webchat to find out when delivery would be made. Sadly the AI bot, Ceri is as dumb as soup and instead of answering the question it kept asking questions I had already answered. This is what you get when you replace a person with a badly programmed robot. Pathetic

Ordered items from Shark Ninja, and the delivery label showed Whistl UK - items were delivered very quickly and in great condition

Awful service, poor communication. You don't know when the product is going to be delivered, no updates and even when I was home, heard knocking and rushed to open door, I only saw the delivery guy leaving in their car. 3 unsuccessful attempts to deliver despite being at home. Nobody called, nobody rang the bell. I called customer service and they cannot reschedule delivery, they can't send it to collection point, they can't leave it with neighbour and they can only leave it unattended in front of my home. When questioned, they said they've escalated this. Meanwhile no money, no product, no solution. Awful

really engaged agents, lots of good ideas, more automation needed and reporting improvements

Pull out. Irresponsible and corrupt

Every time Whistl is involved in a delivery it results in an extra two days being added on to the delivery time. This time appears to be taken up by a parcel 'travelling through their system', then being handed over to a courier for delivery, usually Royal Mail. Then the usual Royal Mail delivery time is added on so it ends up taking over a week instead of 2 to 3 days. Plants delivered where Whistl was involved have been in a poor condition when they've actually arrived. This time a delivery from Music Magpie has been delayed by Whistl's involvement. What are they actually for?

Letters dated 27th April received on 12th May!! How does it take 11 business days to deliver a letter? Useless

Ordered CD from music magpie on amazon.
Ordered on 20th April 2026, it's now 9th May 2026, NO CD.
Checked tracking, last entry was on 23rd April 2026 @08.48, package transferred to another carrier for delivery, what the hell! That's 19 days ago, an no update from anyone about it.
There should be a no star facility.

Whistl have always had a very good understanding of our business requirements and have always helped find solutions to any issues arising day to day.

Hopeless tracking - per Whistl not sent yet. Actually has been delivered. Rather than post a useless reply here, work on getting the tracking system right.

First time they have delivered to me and I hope my package are delivered by them again I couldn’t fault them

Parcel received by Whistl, processed, handed over to someone, and never arrived.

I buy a lot off Music Magpie through Ebay and they are brilliant. Unfortunately, they use Whistl, who have got so slow. All my deliveries from Music Magpie have been delayed recently because Whistl are now taking ages to hand the items over to Royal Mail. A DVD I'd ordered was supposed to be delivered to me by Monday 20th. Whistl only bothered to hand it over to Royal Mail today, Wednesday 22nd. Totally useless.

I have had a very helpful delivery guy who had delivered to me a few times, always polite and handled my parcels with care, always used my doorbell and knocked on the door as well as giving me time to answer it which is more than I can say for other delivery companies keep it up whistle 5 star service thank you.

Yeah nice one orded 2 games with next day delivery and its now been 4 days telling me thats its been handed to royal mail but no its sat in their depo can tell why they have 1 stars overall because they are all useless plebs