Whistl UK Ltd Reviews 

1,159
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, most reviewers were let down by their experience overall. Many people experienced significant delivery issues, with parcels taking much longer than expected, getting stuck at depots, or vanishing. Customers frequently found tracking information useless or non-existent, offering little to no updates and leaving them uncertain about orders. Additionally, many reported poor customer service, describing it as unhelpful, difficult to contact, and often relying on automated chatbots without providing solutions. However, some customers also noted positive experiences, with items being delivered quickly and in good condition.

What people talk about most

Delivery service

Customers had negative experiences with delivery services, frequently reporting excessive delays and packages... See more

Order

Consumers express significant dissatisfaction with their orders, frequently reporting that items never arrive... See more

Service

Customers consistently note negative experiences with service, describing it as slow, inefficient, and often... See more

Product

People report ambiguous experiences with product delivery, with some customers expressing disappointment over... See more

Customer service

Users describe widespread dissatisfaction with customer service, often finding it non-existent or extremely... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a book on Ebay, the book was handed over to these tossers 2 days later, same book finally arrived at my house 27 days after it was handed over to them. No tracking nor even a remote idea of... See more

Company replied

Rated 1 out of 5 stars

Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or re... See more

Rated 1 out of 5 stars

Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days . Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and n... See more

Company replied

Rated 1 out of 5 stars

Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received... See more


Company details

  1. Business to Business Service
  2. Logistics Service
  3. Warehouse

Written by the company

Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(1,159)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Attempted delivery

Parcel said out for delivery, then delivery attempted due to restricted front door/driveway, I was home, and there is nothing blocking my door or letterbox and I do not have a driveway, no way of contacting them, and no sign of it showing up either. Have complained to Amazon. Who are now chasing it up. First experience with them, hope it’s my last

3 April 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review, we are sorry to hear that your delivery has not been received as expected.

As a carrier management company, we provide multi-carrier software along with delivery and collection support to retailers however, we are not a courier ourselves so your parcel would not have been in our care to deliver.

Generally, we would always recommend raising any issues with delivery through to the retailer you have purchased from directly as they are best placed to assist however, if you would like to respond to our request, a member of our team would be happy to reach out and clarify which courier service your parcel is with for delivery and support where we can.

Rated 1 out of 5 stars

Their warehouse in Astley has destroyed the community

Whistl have moved into the controversial Astley warehouse development which has caused innumerable issues for the local community. These giant warehouses, one of which is now theirs, have irrevocably damaged the area, and they moved into this warehouse KNOWING it would cause this backlash. So you get what you deserve.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Never use Whistl

As far as companoes go whistl is one of the worst and most evil. They have a terrible service for starters. Really bad customer care. And above all do not care about communities they build their giant warehouses in. They will stomp qll over the common man any chance they get. Avoid this company like the llague. Unless your a billionair. Then you are a plague so it makes sense that you use them.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery company ever

Worst delivery company ever. I will NEVER EVER use your services. This company is moving into a warehouse in Wigan that has absolutely steamrolled an entire community without a second thought. A beautiful open space has been wiped off the map and replaced with a huge, looming industrial box right at the end of people’s gardens like something out of a nightmare.

Residents are now forced to live with blinding lights pouring into their bedrooms at all hours, and since this thing went up there have been flooding issues that mysteriously never existed before. But of course, none of that seems to matter to them.

And don’t even get started on the roads — completely unsuitable for the kind of heavy traffic they’re bringing in, yet here we are, expected to just accept the chaos, congestion, and constant disruption like it’s normal.

It’s beyond careless — it feels deliberate. Total disregard for the people living here, like the community is just collateral damage. If this is how they treat their neighbours, why would anyone trust them to care about anything or anyone else?

30 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less then one stars I…

If I could give less then one stars I would. Appalling company with no care or empathy for the people of Asltey. Noise and air pollution to local residents when they already had a site near by which did not cause such upset. Where is your empathy?

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid, like the plague

Extremely dissatisfied with their service and would ideally rate them with zero stars if that were an option. The company's communication was poor, and there was a total absence of updates. This experience makes Evri and Royal Mail appear competent by comparison!

21 March 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review. We are sorry to hear your experience has been unsatisfactory.

As a carrier management company, our service is to provide multi-carrier software, collection and delivery support to retailers however, Whistl do not provide a courier service directly to carry out any deliveries to the end point ourselves.

Therefore, in relation to updates of a delivery, communicated from Whistl, this would be limited to information that has been made available from the courier responsible for delivering at any given time. However, generally updates may also be expected to be communicated from the retailer or courier responsible for the delivery directly.

We do apologise that this has fallen short for you on this occasion however, if you would like to respond to our request for further information a member of our team would be more than happy to reach out to you in order to look into this further and ensure any issues are reported through the appropriate channels.

Thank you again for your feedback.

Rated 1 out of 5 stars

Terrible Customer Service

Terrible Customer Service, not unexpected what so ever. Greedy corporate business with no actual care for customers.

2 March 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review. We are sorry to hear of your comments regarding our Customer Service and appreciate you taking the time to feed this back to us.

If you would like to respond to our request, a member of our team will gladly reach out to discuss in further detail so we can ensure this is addressed appropriately for improvement.

Thank you again for your feedback, it is appreciated.

Rated 1 out of 5 stars

Moving into a warehouse that has…

Moving into a warehouse that has destroyed a community in Wigan. They will be operating in a location that will cause harm to residents and congestion on local roads that aren't suitable for their vehicles. A lovely local open space was destroyed to build a huge warehouse at the end of gardens which shines lights in through bedroom windows and has caused flooding. If they don't care about the impact on their neighbours they definitely don't care about their customers.

30 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look