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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including packaging, boxes, and custom-printed items, often highlighting their professional appearance and durability. Many appreciate the efficient service, quick order processing, and fast delivery, noting that their orders arrived promptly and accurately. The ability to order custom branding in smaller quantities is also a significant advantage for many businesses. However, some people were dissatisfied with issues related to order accuracy, reporting incorrect logos, quantities, or colors. A few other people also felt that the delivery service could be inconsistent, with some experiencing delays or lost parcels. Additionally, some customers mentioned difficulties with communication regarding tracking and occasional problems with damaged packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional print quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional print quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast delivery... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the reliability,... See more

Order

Reviewers highlight positive aspects of order. Many customers appreciate the flexibility to order in smaller... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more

Company replied

Rated 5 out of 5 stars

Truly high-quality packaging and excellent service! I was contacted four times via e-mail to make sure every detail was correct that shows how much care and attention goes into the process. O... See more

Company replied

Rated 5 out of 5 stars

I’m so happy to have found Westpack for my business packaging needs. I’ve ordered from them twice now and absolutely love their jewellery boxes - they’re high quality, sturdy, and have a very profes... See more

Rated 5 out of 5 stars

First and foremost, I love the fact that Westpack buys great packaging in bulk and is able to custom print smaller, more manageable quantities of boxes and gift bags than bulk suppliers demand. I... See more


Company details

  1. Packaging Supply Store
  2. Jewelry Equipment Supplier
  3. Packaging Company
  4. Packaging Store

Written by the company

Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A professional company

A professional company, high quality products, fast shipping, high quality service. Working with them for years and never disappointed

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

The shopping platform was easy to navigate and find needed products. Personalizing them was even easier. Start to receiving the finished product was amazing!!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I love my boxes — the quality is excellent — and I really appreciated having a real human being guide me through the design process. Made everything easy and personal.

12 September 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Thank you for the kind words!

Rated 5 out of 5 stars

Simple to re-order

I re-order my boxes, pay, and they arrive printed with my logo very quickly. The quality is good, and as long as the quality continues I will stay with this company.

8 September 2025
Unprompted review
Rated 2 out of 5 stars

difficult contact

I've been working with this company for several years and have no complaints about their products. However, I do have one problem: it's difficult to contact them and communicate. No one has even responded to my last three emails.

30 August 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hello Jakub,
Thank you for rayting us on Trustpilot.
I apologize that you have not had the answers you needed.
Late July and early August is very busy for us, so answering times are a bit longer and also often in English instead of your original language.

I have emailed you directly to get a bit more information from you, so we can assist you better in the future.

I look forward to hearing from you.

Kind regards
Jeanne

Rated 5 out of 5 stars

The boxes are amazing

The boxes are amazing! The logo prints are stunning! The service was very quick and they were very helpful guiding me before I placed my order. Thank you very much. I'm definitely coming back for more :)

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely jewellery boxes and great…

Lovely jewellery boxes and great customer service. I am very happy with the quality of the boxes, and the customised logo looks beautiful. I also buy my shipping boxes and tissue paper from Westpack too and find the quality excellent and good value.

28 August 2025
Unprompted review
Rated 3 out of 5 stars

Constantly decreasing plastic free options

I switched my packaging to Westpack because they were the only company I could find who did 100% plastic free. I'd buy the cardboard boxes without inserts, then the cardboard inserts separately. Until they stopped selling the boxes without inserts. Luckily I could switch to the 'tall oil' inserts. Now they've stopped doing them. I'm now looking for another supplier. I live in a very eco-aware town and have made the fact that my packaging is plastic free a big selling point. Surely all companies should be trying to increase their eco-friendly options?

27 August 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Heather,

We really appreciate that you take the time to leave a review.

I fully understand your point and have emailed you directly to find a soloution.

Kind regards
Jeanne Rasmussen

Rated 2 out of 5 stars

Customer service is a matter of condescension.

While the products offered by the company are of very good quality, the level and quality of service are abysmal. Overall, I get the impression that the company has a policy: If you don't like something, you don't have to buy from us. Customer service is a matter of condescension.

5 August 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

I'm happy to hear that you like our products, but more sorry to hear that you did not find our customer service sufficient. I cannot find your account from the name, you state here, so I cannot contact you directly. I would like to hear about your experience and help find a solution to your problem.
You can write to me at jra@westpack.com.
Kind regards
Jeanne

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