Westfield Health Reviews 

3,115
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,742 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online customer platform is very simple to navigate, making the task of submitting paperwork completely straightforward and smooth. People are also extremely impressed by how fast benefit payments arrive directly into personal bank accounts following a completely successful claim. However, some customers also noted that strict policies regarding ongoing medical treatments or unexpected claim rejections can sometimes cause significant frustration and worry. Reviewers mentioned occasional practical difficulties when asked to obtain costly general practitioner approvals or when dealing with confusing rules about advance payments.

What people talk about most

Claim

Reviewers mention positive feedback about claim experiences, highlighting the fast and efficient online... See more

Service

People report positive experiences with service, highlighting efficient handling and very easy claims for... See more

Response time

Reviewers highlight positive aspects of response time, noting that claims are handled quickly with prompt,... See more

User experience

Clients share positive opinions on user experience, highlighting that the application is very user friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Westfield Health is an excellent scheme to enable one to get help, guidance and financial support towards the high cost of health at a minimum monthly cost. With an easy, in understandable English, m... See more

Rated 5 out of 5 stars

Progressive benefits - Great range of practioners who can be selected - good processes - quick to pay - lovely lovely staff! I am an advocate!! Well done Westfield Health

Company replied

Rated 5 out of 5 stars

Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc. Very trust... See more

Rated 5 out of 5 stars

After a painless visit to the dentist, a simple and painless claim process led to the money i’d paid out being reimbursed and back in my account in a matter of days. A system that works!


Company details

  1. Health Insurance Agency

Information provided by various external sources

Award winning health insurance and wellbeing solutions for yourself, your family or your business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,115)

1,736 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor communication

Poor communication and claim not settled within advertised timescales. Very disappointing after such an impressive sales pitch.

14 October 2026
Unprompted review
Westfield Health logo

Reply from Westfield Health

Hello Kat

I'm sorry to hear that your claim wasn't settled as you'd expected.

If you wish to discuss this further we'd be happy to speak with you and check what could have caused any delay.

We're available each weekday on 0114 250 2000 between 8.30am to 5.30pm

Best wishes
Julie

Rated 5 out of 5 stars

Ease of claim

Ease of claim after worrying as id bought my prescription glasses online , but I was worrying about nothing, paid in full within 5 working days

7 October 2026
Unprompted review

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