Wern Wood Timber Merchants Reviews 

174
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and friendliness of both the office staff and delivery drivers. People frequently mention the great quality of the timber products, which are often described as perfect for various projects. Additionally, consumers appreciate the competitive and realistic pricing, often finding them to be the best value available, alongside speedy delivery services. However, some customers also noted issues with delivery communication and timeliness. People reported instances of deliveries arriving later than promised or without prior notification. There were also mentions of office staff not providing updates or sending premature delivery notifications, leading to uncertainty about arrival times.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and efficiency... See more

Service

Clients share positive opinions on service, frequently highlighting the excellent and helpful interactions... See more

Staff

Users describe positive interactions with staff, consistently praising the helpfulness and friendliness of... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and fantastic prices,... See more

Product

Reviewers mention positive feedback about product quality, with many consumers praising the good quality wood... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more

Rated 5 out of 5 stars

I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more

Company replied

Rated 5 out of 5 stars

Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more

Rated 5 out of 5 stars

Lovely people to deal with, delivery drivers very friendly, courteous and helpful. Great quality timber at realistic prices, will definitely use wern wood again. Pleasure to deal with


Company details

  1. Lumber Store
  2. Do-it-Yourself Shop
  3. Garden Center
  4. Landscaping Supply Store
  5. Plywood Supplier
  6. Woodworking Supply Store

Written by the company

Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

174 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(174)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic company ,Fantastic timber

Visited today after messaging them on social media. Nothing was to much trouble all the boys extremely helpfull. And the price was the best i found .quite easy to get fobbed off with bent timber, but quality was fantastic. Cheers

18 April 2024
Unprompted review
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Hi Russel, Thanks so much for leaving this 5* review! We hope to see you again soon. Have a lovely day!

Rated 5 out of 5 stars

Recommend

Good prices, good quality and easy to order, have used them several times and will use again

12 April 2024
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Thanks Craig!

We appreciate your repeat business and look forward to seeing you soon

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