Wern Wood Timber Merchants Reviews 149

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and friendliness of the staff, including delivery drivers. People frequently mention the competitive and affordable prices for products, which are often described as high quality. The delivery service is also a strong point, with many consumers appreciating its speed and efficiency. However, some customers also noted issues with delivery, including delays and unexpected changes to delivery schedules. A few people mentioned discrepancies in delivery charges, particularly regarding advertised free delivery promotions. There were also occasional comments about communication from office staff regarding delivery updates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick delivery times and the... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the helpfulness and... See more

Price

Users describe positive interactions with price, consistently finding the prices to be amazing, great, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and friendliness.... See more

Product

People report positive experiences with product, consistently praising the high quality of the wood and... See more

Based on these reviews

Rated 5 out of 5 stars

Very highly recommended! Purchased some marine plywood and they agreed to make a cut in it to my specified dimensions. This was done perfectly down the the millimetre and the wood slotted in easily to... See more

Rated 5 out of 5 stars

Great service I will say to talking to a lovely man on phone he said if I need help ordering on line just to phone him back thou it was easy to order on line .. Didn't wait long few day and had m... See more

Company replied

Rated 5 out of 5 stars

Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more

Rated 5 out of 5 stars

I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more

Company replied


Company details

  1. Lumber Store
  2. Do-it-Yourself Shop
  3. Garden Center
  4. Landscaping Supply Store
  5. Plywood Supplier
  6. Woodworking Supply Store

Written by the company

Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very pleased

Local firm. Best price I could find. Easy ordering. Good delivery arrangements and really helpful driver. Not used it yet but product looks good too.

1 April 2026
Rated 5 out of 5 stars

Great service I will say to talking to…

Great service I will say to talking to a lovely man on phone he said if I need help ordering on line just to phone him back thou it was easy to order on line ..

Didn't wait long few day and had my wood delivered by this lovely man took my wood around back for me 100%will be using these again

31 March 2026
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Thanks for your review, Jacky — really appreciate it.

Glad the team were helpful over the phone and that ordering online was straightforward in the end. Good to hear delivery was quick as well, and that the driver took the time to get everything where you needed it.

Thanks again for your order — we look forward to helping again.

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick, Driver helped unload and stack timber.

31 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, David — really appreciate it.

Great to hear the delivery was quick and the driver helped get everything sorted when it arrived.

Thanks again for your order.

Rated 5 out of 5 stars

Brilliant delivery time

Brilliant delivery time. Excellent prices. Really good customer service over the phone. 10/10.

31 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, Douglas — really appreciate it.

Glad everything went smoothly, from the call through to delivery, and that the team were helpful when you needed them.

Thanks again for your order.

Rated 5 out of 5 stars

Good prices good communication.

Good prices good communication.

31 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, Craig — really appreciate it.

Glad you’re happy with the pricing and communication — that’s what we aim for.

Thanks again for your order — we look forward to helping again.

Rated 5 out of 5 stars

Quality timer at great prices

Quality timer at great prices, I wouldn’t go anywhere else

2 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, Glen — really appreciate it.

Great to hear you’re happy with the quality and pricing — and even better that you wouldn’t go anywhere else, that means a lot.

Thanks again for the support

Rated 1 out of 5 stars

Disgraceful company

Disgraceful company with the worst customer service.

20 March 2026
Unprompted review
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Reply from Wern Wood Timber Merchants

Hi Marv,

We take feedback seriously, but we’ve not been able to match this review to any order in our system.

We also can’t find any record under the name provided, and the account appears to be based outside our trading area, which makes it difficult to link this to a genuine order.

If this does relate to a legitimate purchase, please contact us with your order details so we can investigate properly and resolve any issues.

— Wern-Wood Team

Rated 5 out of 5 stars

Ordered and paid online for some fence…

Ordered and paid online for some fence posts.
I picked them up within the hour and all went smoothly.
Best prices in the area.

6 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, Jason — we really appreciate it.

Great to hear everything was ready quickly and collection went smoothly. We aim to keep things simple and efficient so you can get what you need without any hassle.

And we’re glad you noticed the pricing — we work hard to stay competitive against other local timber merchants.

Thanks again for your order, and we hope to see you again soon.

Rated 5 out of 5 stars

I found them very Helpful

I found them very Helpful, as they came at the time that they said they would and the driver helped me to put the wood where I wanted it.

2 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, John — we really appreciate it.

Great to hear the delivery arrived on time and that the driver was able to help get everything where you needed it. We know that makes a big difference on the day.

Thanks again for your order, and we hope to help again soon.

Rated 5 out of 5 stars

Used twice

Used twice, once in store and once for home delivery. Top service both times.

28 February 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review — we really appreciate it.

Great to hear you’ve used us both in-store and for delivery and had a good experience both times. That consistency is exactly what we aim for.

Thanks again for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Great choice and excellent delivery service

Easy to use website and great prices.
Quick delivery with 1st rate communication.

6 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, Stephen — we really appreciate it.

Great to hear you found the website easy to use and our pricing competitive. We’re also pleased the delivery and communication hit the mark — that’s exactly what we aim for.

Thanks again for your order, and we hope to help again soon.

Rated 5 out of 5 stars

Briton Ferry Store

Nice lads at the site, helpful. Reasonably priced and good quality of timber. Would highly recommend. For all our renovation job we have purchased all wood from here and won’t go anywhere else.

3 March 2026
Unprompted review
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Reply from Wern Wood Timber Merchants

Thanks for your review, John-Luke — really appreciate it.

Good to hear the boys in the yard looked after you and you’re happy with the timber and pricing. Even better knowing you’ve come back to us for your renovation work — that says it all.

Thanks again for the support, we’ll be here when you need us next.

Rated 5 out of 5 stars

Amazing service and really quick…

Amazing service and really quick delivery

3 March 2026
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Reply from Wern Wood Timber Merchants

Thanks for your review, Kevin — really appreciate it.

Glad everything went smoothly and the delivery was quick — that’s exactly what we aim for.

Thanks again for your order, and we’ll be here when you need us next.

Rated 5 out of 5 stars

Top quality prices and amazing service

Top quality prices and amazing service

28 February 2026
Unprompted review
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Thanks for your review, Kamran — really appreciate it.

Great to hear you’re happy with the pricing and service — that’s exactly what we aim for.

Thanks again for your order, and we’ll be here when you need us next.

Rated 5 out of 5 stars

Brilliant service and stuff

Brilliant service and stuff, best prices around 👌

27 February 2026
Unprompted review
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Thanks for your review, Thomas — really appreciate it.

Glad you’re happy with the service and pricing — we work hard to stay competitive.

Thanks again for your order, we’ll be here when you need us next.

Rated 5 out of 5 stars

Brilliant service and staff very helpful

Brilliant service and staff very helpful

27 February 2026
Unprompted review
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Thanks for your review, Pierce — really appreciate it.

Good to hear the team were helpful and everything went smoothly — that’s what we aim for.

Thanks again for your order, we’ll be here when you need us next.

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