Wellnee 

Ordered 2 knee braces and 1 packet of knee sleeves for a trial test first.
Wellnee added 4 more knee braces which were not ordered. (How many knee braces does one need??)
Wellnee failed to cancel order on my immediate request. Failed to action 2 wellnee official Request forms submitted. Ignored numerous emails to cancel,
Wellnee claimed unable to cancel as goods had already been shipped. In 20 minutes...(joke).
Complaint sent to my Credit Card Company who are taking it up with Mastercard and the Merchant direct. Should have reviewed the Trustpilot page under 'Wellnee' which has 1.2 negative rating . Many reviews of poor service, failure to cancel on customer instructions, loading unordered items, refusing to accept refunds, denying received returned goods.

Date of experience: 03 August 2025

Like other customers I ordered August/10th 2025 2knee sleeves and they took money for a total of 6 and a box of patches! I tried as soon as I saw the amount of money on my account to cancel the purchase and sent many emails trying to cancel that purchase ! they just didn’t do anything! This is a scam and I will go forward if not refund!

I will take actions!

Absolute rubbish and a scam. My elderly husband bought some as he has arthritis in his knees; he ended up paying over £150 for 14 boxes. He's only ever received one box and the patches seem to be mainly menthol and ginger. Avoid.

I ordered and payed for a knee support, many weeks ago,l hadn’t received it so l sent an email to them asking where my item was ,l was told that l had put in wrong address l checked my order and everything was correct.
Emailed again explaining that my details were correct please resend or refund.
I was denied both refund or resend item.
When l asked why l was told because of the time lapse.
These people are a con and have kept my payment,
Absolutely disgusting customer service .

Absolutely poor experience when dealing with this company. Ordered knee brace 28th July. Promised delivery within 5-8 days. 12 days later no delivery despite repeatedly sending emails with no answer. Absolute crooks. Do not under any circumstances order a thing from this ‘company’

Oh, how I wish I had read the reviews on this site before ordering from these shysters. I have experienced exactly the same issues as many others. Ordered knee pads to the value of £40.75 but confirmation order included two other items and my credit card was charged £94.40. Contacted company within an hour but told too late to change as already processed!! So, like numerous others I have been conned. I'm in the UK so little I can do to obtain redress but would hope customers in the USA would report these practices to the relevant authorities, such as the Federal Trade Commission.

I would not give this company even one star and there ought to be a zero star please Trustpilot. I mistook this company for one of an almost identical name and placed what I thought was a reorder. I have tried their product three times and each time, despite being on for only two hours, it burned so badly I had to remove it. The knee supports were also useless and gave no support at all. There were also no instructions with them.
This company are part of a general USA/China world wide scam group who do not put their return address anywhere on their web site but returns have to be made to it. BEWARE. This product is harmful to older skin because it takes ages for the burn marks to fade and could be much more for someone with, say, diabetes.

BUYERS BEWARE!!!
trywellnee.com ordering site is deceptive!!!
I place an order to sample a 1 product the pain relief knee sleeve. the promo is discounted but their site keeps suggesting add ons. In the end my $19.00 turn into $116.00 without me knowing. Only after I received the confirmation I found out the cost.
I immediately called support line and did not get a live person. I got disconnect because no agent available. I tried multiple times. I sent an email to support and they answered late and unable to process cancellation. They shipped the product and after receiving it I had to return it with my own money for shipping. They said they will not refund my shipping cost. This company does not even deserve 1 star.

This company makes it very difficult to get your refund on any item you purchase. ( I purchased the wellnee patches ) Don’t deal with this company . To get a return one must refute your negative complaint on trust pilot. What? Just an everyday scam. Will contact AARP to see if there is help to alert seniors and prevent such reoccurrence.

When I ordered 1 knee brace I was charged for 4 then I was charged for 8. I received refund for the 4 but so far nothing regarding the 8. It's a joke what they are doing.

I ordered knee braces for my wife, she has regular pain caused by arthritis. I wanted one but were sent 4, not the grey knee braces the advert showed but black patella knee straps. They weren’t interested in my situation just kept emailing with excuses. They kept saying I was wrong. Really poor customer service, typical American waffle.

I placed an order for one Knee brace and one pack of patches. After placing the order the company automatically added an extra pack of four knee supports! These cost an extra £39.95 The money was taken from my account and showed as part of my order! Why would I need five knee braces? I immediately edited my order, I even got an edit number! I sent an email to them and was told the order has been shipped so no refund could be made. I would have to return the pack of four at my expense!! This all happened within minutes of the original order. I'm so angry that there is no helpful support from them. They just added on what they wanted to at my expense. TOTAL SCAM.. DISGRACEFUL COMPANY!! The items are cheaper on Amazon and you can get a return easier!!

Please please take this as your warning.
These guys are a scam.
I ordered a knee brace, and they charged me for 6.
I was contacting them instantly informing of the error. 11hours later they respond to say they are packed and dispatched so they cannot correct the error.
I will try to initiate a refund the instant they arrive, but I wish I read the reviews first. Im not hopeful.

Please avoid.

If I could click minus 1 star I would. I saw the advertisement for these really great knee pads from Wellnee, $19.95 for the item. I figured I'd go ahead and give it a whirl, $19.95 was worth a shot and if it worked great! First after reading the ever wonderful benefits of this amazing breakthrough in knee support and pain reduction I in good faith typed in my credit card information which I should have known better because I hadn't even gone to the ordering page, this is where they get you! I thought I was ordering ONE only and once I pressed the tab of the product for ONE brace at least a dozen more click bait popped up asking if I want to add this other product, I pressed NO on every one of those tabs, then it prompts you to finish placing your order, go to the checkout and there was $119.00 somehow racked up! I tried to back out and return to the basket, that was that, order placed thank you mam! Within 1 minute of this transaction I went online to the company's website and immediately asked to cancel the order, I explained it was wrong, they sent a message back and said, sorry no can do... Your order is already being shipped! How is that possible I tried to cancel the order within the first 10 minutes! This company is a fraud, they practice very unethical sales tactics and I suspect they could care less if a customer might possibly order any of their products after the first receipt of order so they just scam a person out of a hundred dollars and call it good. After reading all of the same complaints as mine, this is the only thing that makes sense.

Well knee is a joke. I received and was charged for patches that I never ordered, I was charged for and never received the brace. Been trying to get my money back for over a month and it’s as if you’re talking to a robot. I have never seen such a horrible company to deal with. Do not waste your time or money seems as fits nothing but a giant scam. This has been going on since end of June and to this day have not had a resolution to this problem

really not a good service. Customer service is absolutely disgusting. I waited 6 weeks to recieve my refund. I advise anyone not too use this company for this knee brace.

The well knee braces arrived with no instructions about how to fasten them. They are clearly asymmetric but again no guidance about which way up to strap them. After much experimentation they are still really uncomfortable and no return label. My advice: don’t buy.

This company operates on the boarder line of legal. I ordered 1 knee sleeve, confirmed payment only to see 4 additional sleeves added to my order, instantly emailed cancelling but told sorry already dispatched. On receipt of order emailed for returns procedure to have full refund against 4 additional sleeves. No advice on return only a long statement about shipping cost and custom payments which I would be charged. After a bit of toing and froing I have agreed a partial refund which leaves me out of pocket but I'm shot of these scam merchants.
As to the knee sleeves don't waste your money, they're useless, provide no support are uncomfortable and slip. I should have read previous reviews, again avoided like the plague.

Oh how i wished i had read these reviews before I ordered my Wellnee knee braces. I also only ordered 1 received and was charged for 4. Have been fighting with them ever since for a refund but to no avail. Now they just say the request is over 30 day refund policy even though my initial request was the same day I received the product. No idea if the product even works as I've not tried it.

They have processed 2 orders instead of only 1 and charged me an additional £49. The one product that I ordered was tried and useless! Now sending numerous requests for a refund with absolutely no response! Terrible product and even worse service…..AVOID!!!!