Weight Watchers Reviews 

3,993
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,702 reviews, reviewers had a great experience with this company. Customers consistently praise the knowledgeable and supportive staff, including coaches and clinicians, for their friendly and helpful approach. Many find the program highly effective for weight loss, appreciating its comprehensive tools and positive results. The app is also highlighted for its excellent tracking features, allowing users to monitor macros, and for providing access to informative workshops. Conversely, some customers reported the app to be confusing or prone to technical issues, hindering food tracking. Others faced difficulties with medication access, dosage, or experienced a lack of expected results.

What people talk about most

User experience

Users describe ambiguous interactions with the user experience, with many finding the app user-friendly for... See more

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with the support and... See more

Product

Clients share ambiguous opinions on product, with some expressing satisfaction, noting positive results like... See more

Application

Reviewers highlight ambiguous aspects of the app, with many expressing satisfaction and praising its ease of... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the helpfulness of care... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My care team has been great. I’ve received quick responses to my questions. The app can be confusing on the medication side. I completely missed N important chat that ended up delaying getting st... See more

Company replied

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 4 out of 5 stars

I have recently had major medical isdues with my father and not entering my meals. It took too long to get meds after i started whdn meds were not approved by my insurance anyway. The injections have... See more

Company replied

Rated 4 out of 5 stars

Long time WW member, and glad that now WW Clinic with GLP-1s are an option. But when I switched to Clinic I was surprised to find that all of my history with WW (including weight history) does not co... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,993)

3,830 reviews in the last 12 months

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Rated 4 out of 5 stars

I am pleased with the program

I am pleased with the program, but a bit overwhelmed with the app and website. Aiming to get more comfortable with it.

10 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're glad to hear you're pleased with the program! We understand that new apps and websites can sometimes feel overwhelming, and we appreciate your patience as you get more comfortable with ours.

Rated 5 out of 5 stars

You all are super responsive

You all are super responsive, thank you.

10 July 2026
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Reply from Weight Watchers

We're happy to hear that our team was responsive. We appreciate your positive feedback and are grateful for your time.

Rated 5 out of 5 stars

I love all the support

I love all the support and information that is available to you 24/7. Wonderful program!

3 July 2026
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Reply from Weight Watchers

We're so happy to hear that you find our program wonderful and appreciate the 24/7 support and information available. Thank you for your positive feedback!

Rated 1 out of 5 stars

Avoid if you plan on using them for GLP-1 Support

Avoid if you plan on using them for your GLP-1 provider. Charging more than twice the cost of 3 month bundles, and no options to cancel a 1 year contract that adds up to $888, the bait and switch and lack of communication or early termination is a deal breaker.

10 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We appreciate you sharing your concerns regarding our GLP-1 program's pricing and contract terms. We understand your frustration with the perceived cost difference and the inability to cancel. We are actively reviewing our policies to ensure clarity and fairness for all our clients. Your feedback is invaluable as we strive to improve our services.

Rated 5 out of 5 stars
Weight Watchers logo

Reply from Weight Watchers

We are so happy to hear that our product helps you maintain consistency. Thank you for sharing your positive experience with us!

Rated 1 out of 5 stars

A costly trap - Do not recommend

I had a terrible experience with the WeightWatchers GLP-1 program. They charged me a $99 monthly fee plus a $49 startup fee upfront. However, my insurance refused to cover the GLP-1 medication, making the out-of-pocket cost an unaffordable $300 to $450 a month. Even though I couldn't get the medication, WW refused to let me cancel my subscription. Instead, they tried to offer me a generic diabetes drug as a 'free alternative'—one that my regular doctor told me she could have prescribed for free anyway. I feel completely scammed out of $350. I am incredibly relieved I didn't sign up for a longer contract. With predatory billing practices like this, it is no surprise that WeightWatchers had to file for bankruptcy.

3 July 2026
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Reply from Weight Watchers

We are truly sorry to hear about your frustrating experience with the program and the unexpected costs associated with the GLP-1 medication. We understand your disappointment and how upsetting it must be to feel that you were not able to receive the intended benefits. We are reviewing your feedback regarding the subscription and the alternative medication offered to ensure we improve our communication and processes.

Rated 5 out of 5 stars

I went this process a few years ago…

I went this process a few years ago with no support. I joined WW for the support which is needed to develop new habits

9 July 2026
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Reply from Weight Watchers

We appreciate you sharing your experience. We are glad our program provides the support you need for new habits.

Rated 5 out of 5 stars

Everyone I have had contact with is…

Everyone I have had contact with is friendly and happy to help (clinician, senior coordinator, dietitian). I love how everything you track is broken down (protein, carbs, fat, fiber, sodium). As someone who has to watch their sodium intake, this is particularly convenient for me and also really helps me to get enough protein and fiber.

9 July 2026
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Reply from Weight Watchers

We're so happy to hear that our team has been friendly and helpful! It's wonderful that the detailed tracking of protein, carbs, fat, fiber, and sodium is convenient and beneficial for you.

Rated 5 out of 5 stars

Communication from the Dietician and…

Communication from the Dietician and Clinician staff

9 July 2026
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Reply from Weight Watchers

We're so happy to hear that our dietician and clinician staff provided excellent communication. We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Everything is up front and honest

Everything is up front and honest. No hidden charges. You are supported as much or as little as you like. The staff is great and will answer any and all questions immediately!! You truly are guiding your own journey and what it looks like with 150% support riding beside you to help!! Awesome program!!

2 July 2026
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Reply from Weight Watchers

We're so happy to hear that you appreciate our transparent approach and the support you've received. It's wonderful to know our staff has been helpful and that you feel empowered on your journey.

Rated 3 out of 5 stars

WW less helpful than before changes

I get great support from the meetings and the recipes. I feel that in concern for not obsessing about weight, the program has become less helpful in supporting my goals, which DO include the scale number, in addition to health. There has been a shift from helping us with techniques to overcome desires to eat foods that are unhelpful to a message that it's okay to eat xyz. It IS okay, but not as the default. I also miss the formula for the weekly meetings that was 1) check-in with members for victories and challenges, 2) a survey question to introduce the topic, 3) a TECHNIQUE to help with the challenge involved in the topic, and 4) the SCIENCE behind the technique.

5 July 2026
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Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 3 out of 5 stars

A little frustrating

It might be me, I’ve just found everything to be difficult. Trying to get my insurance to cover this was impossible, took months, then they only covered like 100$ making my meds over 1000$, which I couldn’t do. . Next was trying to get a script so I could go to a distributor (Lilly). That took a long time too. I was supposed to get a copy of my prescription so I could shop around for best price, I never got the prescription. I did end up getting the meds from Lilly through you. But started this in January.

9 July 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 1 out of 5 stars

WW has terrible cancellation policies

WW has terrible cancellation policies. I was one day late canceling my membership (my billing date) and they charged me $24 plus some change for the month, their full price. I've used them a lot over the years but will never go back now. I haven't been using the app recently and they can see that but couldn't give a break for one day late. Bad customer service!!

9 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We are sorry to hear about your frustrating experience with our cancellation policy and billing. We understand your disappointment and appreciate you sharing your feedback . We will review your comments carefully as we work to improve our services.

Rated 5 out of 5 stars

Direction and clarity in signing up

Direction and clarity in signing up. Chat response was timely.

2 July 2026
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Reply from Weight Watchers

We're so pleased to hear that you found the sign-up process clear and that our chat support was prompt. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

I really enjoyed all the workshops that…

I really enjoyed all the workshops that I have watched. They’re very informative and helpful.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that you've enjoyed the workshops and found them to be informative and helpful. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great support from everyone

Great support from everyone. The weekly local meetings are entertaining, motivating and very well attended. I love the recipes and the app. The Med+ team worked with my insurance company and made the process of qualifying me for coverage much easier than I was able to do on my own.

1 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you've experienced great support and enjoy the weekly local meetings, recipes, and the app! It's wonderful that our team could make the insurance process easier for you.

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