My care team has been great. I’ve received quick responses to my questions. The app can be confusing on the medication side. I completely missed N important chat that ended up delaying getting st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more
Company replied
I have recently had major medical isdues with my father and not entering my meals. It took too long to get meds after i started whdn meds were not approved by my insurance anyway. The injections have... See more
Company replied
Long time WW member, and glad that now WW Clinic with GLP-1s are an option. But when I switched to Clinic I was surprised to find that all of my history with WW (including weight history) does not co... See more
Company replied
Company details
Powered by science. Proven by people.
Written by the company
- Weight Watchers is the #1 doctor-recommended weight-loss program.*
- Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
- *Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
- ^Based on total WeightWatchers program sign-ups since 2001.
- **Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic
Contact info
United States
- weightwatchers.com
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support and awesome app
5 July 2026
Reply from Weight Watchers
We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.
Reply from Weight Watchers
We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.
My Thoughts on Weightwatchers
I’ve used WeightWatchers since my oldest daughter was 10years old in I’m saying this so people will understand that using this program is a lifetime commitment. I’ve been in and out several times but could come back and start right where I left off The program is easy to follow and now with the new app it’s easier. The greatest thing is that if followed you will lose weight . I have been lifetime Twice if not three times it had taught me to plan meals around vegetables and too use protein when and how it will help in weight loss. I do wish in person workshops would be in the program now we have none in my area to attend
5 July 2026
Reply from Weight Watchers
It's wonderful to hear about your long-standing journey and success with the program! We appreciate you sharing how it has helped you with meal planning and understanding the role of protein. We understand your desire for in-person workshops and value your feedback.
WW helps me be aware of what I eat and…
WW helps me be aware of what I eat and my activity. I enjoy the virtual meetings because of the variety and availability.
5 July 2026
Reply from Weight Watchers
We're so glad to hear that our program helps you stay mindful of your eating and activity! It's wonderful that you enjoy the variety and availability of our virtual meetings.
Connie and Nancy did a wonderful job…
Connie and Nancy did a wonderful job leading the groups and loved being apart of weight watchers
5 July 2026
Reply from Weight Watchers
We're so glad to hear you had such a positive experience with our group leaders and enjoyed being a part of our program! We appreciate your kind words.
I’m very happy
I’m very happy, I lost 20 pounds! I’m enjoying my journey with weight watchers! I recommend to anyone that wants to try it .
12 July 2026
Reply from Weight Watchers
We are so happy to hear about your success and that you are enjoying your journey! Thank you for sharing your positive experience with us.
Reply from Weight Watchers
We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.
App very easy to use
11 July 2026
Reply from Weight Watchers
We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.
Reply from Weight Watchers
We're so glad to hear that you experienced a good response time and found our team helpful. Thank you for taking the time to share your positive feedback!
Reply from Weight Watchers
We're so glad to hear you found our information helpful and our service excellent. Thank you for your wonderful feedback!
I am pleased with the program
I am pleased with the program, but a bit overwhelmed with the app and website. Aiming to get more comfortable with it.
10 July 2026
Reply from Weight Watchers
We're glad to hear you're pleased with the program! We understand that new apps and websites can sometimes feel overwhelming, and we appreciate your patience as you get more comfortable with ours.
Reply from Weight Watchers
We're happy to hear that our team was responsive. We appreciate your positive feedback and are grateful for your time.
Reply from Weight Watchers
We're so happy to hear about your progress with weight loss and appetite control! It's wonderful to know our product is helping you achieve your goals.
Reply from Weight Watchers
We're so pleased to hear that you find our app straightforward and simple to use. Thank you for your wonderful feedback!
I love all the support
I love all the support and information that is available to you 24/7. Wonderful program!
3 July 2026
Reply from Weight Watchers
We're so happy to hear that you find our program wonderful and appreciate the 24/7 support and information available. Thank you for your positive feedback!
Avoid if you plan on using them for GLP-1 Support
Avoid if you plan on using them for your GLP-1 provider. Charging more than twice the cost of 3 month bundles, and no options to cancel a 1 year contract that adds up to $888, the bait and switch and lack of communication or early termination is a deal breaker.
10 July 2026
Unprompted review
Reply from Weight Watchers
We appreciate you sharing your concerns regarding our GLP-1 program's pricing and contract terms. We understand your frustration with the perceived cost difference and the inability to cancel. We are actively reviewing our policies to ensure clarity and fairness for all our clients. Your feedback is invaluable as we strive to improve our services.
Reply from Weight Watchers
We're so happy to hear about your positive experience with us and that we could assist you on your weight loss journey. Thank you for sharing your success!
Keeps me super consistent
10 July 2026
Reply from Weight Watchers
We are so happy to hear that our product helps you maintain consistency. Thank you for sharing your positive experience with us!
A costly trap - Do not recommend
I had a terrible experience with the WeightWatchers GLP-1 program. They charged me a $99 monthly fee plus a $49 startup fee upfront. However, my insurance refused to cover the GLP-1 medication, making the out-of-pocket cost an unaffordable $300 to $450 a month. Even though I couldn't get the medication, WW refused to let me cancel my subscription. Instead, they tried to offer me a generic diabetes drug as a 'free alternative'—one that my regular doctor told me she could have prescribed for free anyway. I feel completely scammed out of $350. I am incredibly relieved I didn't sign up for a longer contract. With predatory billing practices like this, it is no surprise that WeightWatchers had to file for bankruptcy.
3 July 2026
Reply from Weight Watchers
We are truly sorry to hear about your frustrating experience with the program and the unexpected costs associated with the GLP-1 medication. We understand your disappointment and how upsetting it must be to feel that you were not able to receive the intended benefits. We are reviewing your feedback regarding the subscription and the alternative medication offered to ensure we improve our communication and processes.
I went this process a few years ago…
I went this process a few years ago with no support. I joined WW for the support which is needed to develop new habits
9 July 2026
Reply from Weight Watchers
We appreciate you sharing your experience. We are glad our program provides the support you need for new habits.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.