Weight Watchers Reviews 

3,882
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,604 reviews, reviewers had a great experience with this company. Many customers find the program effective for weight loss and appreciate the comprehensive support system, including virtual check-ins with doctors and dietitians. The staff, including clinicians, coordinators, and dietitians, are consistently praised for being friendly, helpful, and knowledgeable. Reviewers also highlight the convenience of tracking food and macros like protein, carbs, and fiber, which helps them manage their dietary needs. However, some people were dissatisfied with the app, citing issues with its usability, frequent changes, and difficulty in navigation. A few other people also felt that the in-person meetings, while generally appreciated, have become less accessible or have seen a decline in quality. Some customers also noted challenges with medication dosages and the availability of specific food options within the tracking system.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the app easy to use for tracking... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and support from... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction with features like... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its ease of use, helpful tools, and... See more

Service

Users describe ambiguous interactions with service, with many praising the support received from meetings,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have recently had major medical isdues with my father and not entering my meals. It took too long to get meds after i started whdn meds were not approved by my insurance anyway. The injections have... See more

Company replied

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 4 out of 5 stars

On the whole, I like Weight Watchers, most especially the in-person meetings. The interaction with everyone at the meeting gives me more accountability, more great ideas, and the ability to talk to fo... See more

Company replied

Rated 4 out of 5 stars

So far, since rejoining the newer, more tailored WW plans, specifically on the Med plan, it has been a great relaunch health experience for me. Monthly membership cost is not the most reasonably pr... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,882)

3,709 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m happy for the online classes

I’m happy for the online classes. It helps because I can’t make it to the classes in location.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so glad to hear that our online classes are helpful and convenient for you! We appreciate your positive feedback.

Rated 5 out of 5 stars

You want tools?

Weight Watchers provides the tools needed to gain control of eating habits, belong to a community of like-minded individuals, learn about nutrition, try new recipes and track food. This program works.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that our program provides the tools you need to manage your eating habits and connect with a supportive community. It's great that you're learning about nutrition and trying new recipes. Thank you for sharing that our program works for you!

Rated 5 out of 5 stars

I have been a member since May 2011

I have been a member since May 2011. I met my goal in January 2016 and made Lifetime in March 2016. I cannot imagine my life without WW. There have been a lot of changes in WW but it has always been there for me. I love the virtual meeting especially since I am 77 years young and cannot get to an in person meeting. The closest meeting is over 25 miles away and I don’t drive much any more.
I was told when I first joined that WW is a lifestyle change, not a diet and I have found that to be true. You can quit a diet and go back to how you ate before. With WW you make permanent changes. You may slip but you don’t quit.

5 July 2026
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Reply from Weight Watchers

It's truly inspiring to hear about your long-standing journey with us and how you've embraced the program as a lifestyle change! We're so glad that our virtual meetings have been a convenient and helpful resource for you. Thank you for sharing your wonderful experience and for highlighting the lasting impact of the program.

Rated 5 out of 5 stars

Love the workshops.

Love the workshops.

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 3 out of 5 stars

Very busy website with too many…

Very busy website with too many options.. need to figure out your recipe options. Been in WW for many years and food points have changed so much from prior years. This is probably due to extra sugar and processed foods . I go over points every day. 🫤

5 July 2026
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Reply from Weight Watchers

We understand your frustration with the website's options and the changes in food points. It can be challenging to adapt, and we appreciate you sharing your experience. We're always working to improve.

Rated 5 out of 5 stars

My weight loss maintenance

First of all, the online classes are very instrumental in my ability to maintain my weight. The food tracking app is fenomenal and the coaches are amazing.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that our online classes are instrumental in helping you maintain your weight! It's wonderful that you find the food tracking app phenomenal and the coaches amazing.

Rated 5 out of 5 stars

Knowing the right choices to make… Honesty when tracking your meals and snacks..Making healthy choices..

Most important! Attending meetings! Even if you had a bad week. Having a knowledgeable, motivated
and dynamic Coach!
Take one day at a time! 1 bad day or 2 doesn’t make you a failure! Pick yourself up and start again.. You Got This! WAY TO GO!

5 July 2026
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Reply from Weight Watchers

We truly appreciate your insightful feedback and the positive energy you've shared. We're glad to know that our approach, especially the role of our coaches and the emphasis on perseverance, resonates so well with you. Your perspective is truly valuable to us.

Rated 5 out of 5 stars

In person meetings most helpful

The in person meeting are most helpful. The coach is informative and very good. I love the app. And the fact that you personalize the program for me.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that your in-person meetings are helpful and that you find your coach informative and very good! It's wonderful that you love the app and appreciate the personalized program.

Rated 4 out of 5 stars

Wishing there were more in studio…

Wishing there were more in studio workshops available

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and understand your desire for more in-studio workshops. We are always working to expand our offerings.

Rated 5 out of 5 stars

Weight Watchers works well for me.

Weight Watchers is the only health maintenance program that has worked well for me. It is easy to use with the app and Smart Points, practical, and focuses on overall health including exercise, sleep, and mindset. I highly recommend the in-person workshops for community support. Since rejoining in 2019, I've reached and stayed at a healthy weight.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that our health maintenance program has worked well for you! It's great that you find the app and Smart Points easy to use, and that our focus on overall health, including exercise, sleep, and mindset, resonates with you. We're especially glad the in-person workshops provide valuable community support and that you've maintained a healthy weight since rejoining.

Rated 5 out of 5 stars

Support for All

Excellent meetings

28 June 2026
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Reply from Weight Watchers

We're happy to hear that your experience with virtual workshops has been great! Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

I have an account with them & cancelled…

I have an account with them & cancelled but they are still trying everyday to take money out of my account. I will never go with this company again.

1 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We are sorry for any frustration regarding your membership. Please keep in mind that when you signed up, you agreed to a long-term commitment plan for a lower monthly rate, and per our terms and conditions, these plans can only be terminated at the end of the agreed-upon period. Our pricing structure and commitment terms are disclosed during the sign-up process to ensure transparency. We must uphold our policies fairly for all members and apologize for any inconvenience this causes.

Rated 5 out of 5 stars

Love the support

Love the support. Progress not perfection!

28 June 2026
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Reply from Weight Watchers

We're so happy to hear you appreciate our support. We truly value your positive feedback!

Rated 5 out of 5 stars

Helpful Info right at my Fingertips

WW gives me useful information on my app and I can contact a care team member easily online if I need help.

3 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you find the information on the app useful and that our care team is easily accessible online when you need help!

Rated 5 out of 5 stars

I lost 50 lbs

I lost 50 lbs. the WW app is very helpful and easy.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear about your success and that our app was helpful!

Rated 5 out of 5 stars

Weight watchers are so supportive

Weight watchers are so supportive. Whether it’s at an in person meeting or using the app and participating in online meetings & activities, everyone has a story to tell & how involved you want to be is totally up to you!! I recommend giving it a shot.

28 June 2026
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Reply from Weight Watchers

We're so happy to hear you find our community supportive, whether in person or through our app and online activities! It's great that you appreciate the diverse stories and the flexibility to engage at your own pace. Thank you for recommending us!

Rated 2 out of 5 stars

I'm very frustrated with the medical…

I'm very frustrated with the medical part of this. It went great until I was perscribed the medication. I asked to pick it up and now the order can't be found by Walmart and I'm not getting any help fast! WW assistance is responding but it still isn't good enough to get my medication. I keep getting passed from one company to another. No one wants to take responsibility.

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We are truly sorry to hear about the frustrating experience you've had with your medication and the difficulty in getting assistance. We understand how important it is to receive timely support. Your feedback is important as we review our processes to prevent this from happening again.

Rated 5 out of 5 stars

It made me realize how many points…

It made me realize how many points certain foods are and what foods are a few points!

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that our system has helped you understand the point values of different foods! Thank you for sharing your positive experience.

Rated 3 out of 5 stars

Too much focus on GLP-1’s

Too much focus on GLP-1’ and not enough on those of us still trying to do it in our own. The weekly emails seem to be GLP-1 focused.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and understand your concern about the focus of our recent communications. We are actively working to broaden our content to support all our members effectively.

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