Weight Watchers Reviews 

4,153
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,837 reviews, reviewers had a great experience with this company. Customers consistently praise the supportive and caring staff, including clinicians, dietitians, and coaches, who provide helpful guidance. Many people find the program effective for weight loss and health maintenance, appreciating its ease of use and practical approach. Reviewers value the app's tracking features, especially for macros like protein and fiber, and the availability of virtual workshops and exercise videos. The community aspect and informative workshops are frequently highlighted as beneficial for support and learning. However, some customers also noted issues with the app's usability, describing it as confusing, inefficient, or time-consuming for daily tracking. A few other people mentioned that recent program changes, particularly the increased focus on GLP-1 medications, felt disheartening or made the process slow and frustrating for them.

What people talk about most

User experience

Customers had ambiguous experiences with the user experience, with many finding the app and program... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and genuine care of... See more

Product

Consumers find the product to be ambiguous, with some expressing satisfaction with the program's... See more

Application

Reviewers mention ambiguous feedback about the app, with some finding it helpful for tracking diet and... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do love the family community sometimes I don’t want to hear the science facts if you go to WW you know it is science base, that really makes the meeting section boring and too wordy. Often the scien... See more

Company replied

Rated 4 out of 5 stars

My care team has been great. I’ve received quick responses to my questions. The app can be confusing on the medication side. I completely missed N important chat that ended up delaying getting st... See more

Company replied

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 5 out of 5 stars

My team Rachel Trosky Clinician, Deborah Hoehn Registered Dietian and Carla S Care coordinator are soooooo helpful and always answer my questions with genuine care. I feel confident with my journey. B... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,153)

3,993 reviews in the last 12 months

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Rated 5 out of 5 stars

The latest updates are so powerful & helpful for success …

The latest updates on the WW app are all inclusive to my needs to get to my goal weight & to remain there. I feel so good about the great information provided for me. I’ve been a WW member on & off for 56 years. No fault of WW but I have always given up on myself. But this current Weight Watchers has really got it right for me. Thank you for always striving to give your members all the cutting edge of science!

19 July 2026
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Reply from Weight Watchers

We are so incredibly touched to hear about your long history with us and how our current program is finally clicking for you! It's wonderful that our latest updates are meeting your needs and providing valuable information. Thank you for recognizing our commitment to scientific advancements.

Rated 5 out of 5 stars

I am happy with the Ap.

I am very happy with the ap. It makes it so easy to track what I am eating. And I really like the All-In mode. It’s so helpful to see all of my macros. Another macro that would be good to know is how much calcium I am getting from my food choices.

19 July 2026
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Reply from Weight Watchers

We're so happy to hear you're enjoying the app and finding the "All-In" mode helpful for tracking your macros! We appreciate your suggestion regarding calcium tracking. Thanks for your positive feedback!

Rated 1 out of 5 stars

Prices going up.

Prices going up.

19 July 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

I love WW

I love WW. In person meetings are important to me. Online workshops are a help when out of town and no option for an person one

18 July 2026
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Reply from Weight Watchers

We're so happy to hear you appreciate both our in-person and online workshop options! We aim to provide flexible support for everyone.

Rated 5 out of 5 stars

Weight Watchers 🤗

Our coaches make our workshops a very safe place for q&a. The virtual workshops are more ways to keep ourselves on track for whatever our journey is. If we are true to ourselves the program works.

19 July 2026
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Reply from Weight Watchers

We're so happy to hear that our coaches create a safe space for Q&A in our virtual workshops! It's wonderful that you find them helpful for staying on track with your journey.

Rated 5 out of 5 stars

I will admit

I will admit, I was a little put out that I had to pay a monthly fee on top of the medication cost. But I understand now what you get for that fee. I appreciate the constant, behind the scenes review of my weight and health status, the reminders to complete tasks like recording weight and vital signs and offers of support that are not pushy. Thanks Weight Watchers!

19 July 2026
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Reply from Weight Watchers

We're so glad to hear that you're finding value in the comprehensive support and features our program offers! It's wonderful to know that the behind-the-scenes reviews and gentle reminders are making a positive difference in your health journey.

Rated 4 out of 5 stars

App use

I have used the WW app in past years & feel it was alittle easier to use, but I'm slowly getting used to this one. I sometimes find it alittle hard to find my saved favorite foods to track. I wish there was an AI so that I could enter a food recipe of mine & then the points are calculated.

19 July 2026
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Reply from Weight Watchers

We appreciate your feedback and are glad to hear you're getting used to the app. We understand that finding saved favorite foods can sometimes be a challenge, and your suggestion for an AI recipe calculator is valuable.

Rated 1 out of 5 stars

Chat refused to cancel med+ 30 min…

Chat refused to cancel med+ 30 min later after i did not want the program

19 July 2026
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Reply from Weight Watchers

We are sorry for any frustration regarding your membership. Please keep in mind that when you signed up, you agreed to a long-term commitment plan for a lower monthly rate, and per our terms and conditions, these plans can only be terminated at the end of the agreed-upon period. Our pricing structure and commitment terms are disclosed during the sign-up process to ensure transparency. We must uphold our policies fairly for all members and apologize for any inconvenience this causes.

Rated 5 out of 5 stars

Love the program and my in person…

Love the program and my in person meeting....my android cell always gets updated last still haven't gotten all the updates like the voice activated

19 July 2026
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Reply from Weight Watchers

We're so glad you love the program and your in-person meeting! We understand your frustration with the Android updates and appreciate you bringing this to our attention.

Rated 5 out of 5 stars

glad I'm a member

I have been with weight watchers forever. Without it my weight and person would be off the chatrs

19 July 2026
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Reply from Weight Watchers

We are so happy to hear that our program has been a positive and impactful part of your life for so long! It's wonderful to know we've made such a difference.

Rated 4 out of 5 stars

I like this program

I like this program. The All In page doesn't always register weight and exercise. I wish the app synced better with my Google Health/Fitbit. The workshops are helpful and keep me on track

12 July 2026
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Reply from Weight Watchers

We're glad to hear you're finding the program helpful and that the workshops are keeping you on track! We understand your frustration with the All In page not always registering weight and exercise, and with the app's syncing with Google Health/Fitbit. We appreciate your feedback.

Rated 3 out of 5 stars

So-So

I don't find the workshops to be as informative as they used to be. The app is not user friendly enough but workable.

19 July 2026
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Reply from Weight Watchers

We're sorry to hear that our workshops haven't met your expectations recently and that you found the app less user-friendly than it could be. Your feedback is important, and we'll consider it as we work to improve our offerings.

Rated 5 out of 5 stars

I wish I’d known about it when I started

I wish I’d known about the Weight Watchers GLP-1 program when Zepbound was prescribed for me by my PCP and my sleep doctor early in 2025. They (and a Facebook group) said eat more protein and fiber and do strength training but they didn’t say how much and how really critical that is. I am pretty sure that if I had had the WW guidance back then I would have a lot more hair and a lot less flabby skin today and would not have come nearly as close to ending up in the hospital with paradoxical diarrhea. No one should start a GLP-1 journey without the kind of guidance provided by the WW program. I cannot recommend it highly enough.

12 July 2026
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Reply from Weight Watchers

We are so glad to hear that our program has been a valuable resource for you on your GLP-1 journey. We understand how crucial comprehensive guidance is, especially when navigating new health paths, and we appreciate you highlighting the importance of structured support for nutrition and strength training. Your experience underscores our commitment to providing clear, actionable advice to help members achieve their health goals safely and effectively. We are truly grateful for your high recommendation and are pleased that we could offer the support you needed.

Rated 1 out of 5 stars

The ap is very confusing and I was not…

The ap is very confusing and I was not allowed to cancel without paying for the whole year so now I'm locked to paying until July 2027 and cannot use the ap due to it is not very user friendly

12 July 2026
Weight Watchers logo

Reply from Weight Watchers

We regret any frustration regarding your membership plan. Please keep in mind that the lower monthly rate was based on a long-term commitment agreed to at sign-up. Per our terms and conditions, these plans are only eligible for termination at the end of the specified term. We provide all pricing and commitment details during the sign-up process for transparency. We must uphold our policies fairly across our membership and apologize for any inconvenience.

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