Weight Watchers Reviews 3,232

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,986 reviews, reviewers had a great experience with this company. Customers are very pleased with the results they are achieving and find the program to be flexible and effective, especially with the guidance from practitioners and nutrition counselors. Many appreciate the helpfulness and professionalism of the staff, including care coordinators and dietitians, who make the process easy and supportive. The app is often described as sophisticated, user-friendly, and helpful for tracking food intake and other health metrics, with a wide variety of services and recipes available. However, some people experienced issues with the app, noting it can be slow, difficult to navigate, or prone to glitches after updates, making it unpleasant to use. There were also concerns about the availability of clinicians, the inability to switch them, and the lack of in-person meetings, which some felt diminished the community aspect of the program.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the program and app to be... See more

Staff

People report positive experiences with staff, highlighting the helpfulness and guidance received from... See more

Application

Customers had ambiguous experiences with the app, with many finding it sophisticated, easy to use, and... See more

Product

Consumers find the product to be ambiguous, with some expressing satisfaction with the results and the... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The plan works, but it works slowwwwwwwly. It's not a one-and-done plan, but something you can live with. The app gives enough endorphin promoting feedback to keep motivation up, and for those who lik... See more

Company replied

Rated 4 out of 5 stars

This is my 3rd time actively participating in a Weight Watchers program. This go round the app is so sophisticated and easy to use. The volume of services and recipes available is amazing. I've also u... See more

Company replied

Rated 4 out of 5 stars

I was very happy in the beginning with the communication of my staff. But once I got started on my medicine, the communication really stopped. I dont check into the app very often, so I think I wa... See more

Company replied

Rated 4 out of 5 stars

The Weight Watchers program is based on science and makes changes based on new findings. The in person meetings are dependent on the quality of the leader, which is variable. There are many fewer meet... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 4 out of 5 stars

Weight Watchers is a lifestyle, not a diet.

I believe the Weight Watchers program is sensible and healthy. I trust it; therefore, I have been a member, off and on, for the past few decades. I am also a lifetime member, but not at my goal weight right now. My only complaint is that we no longer have a dedicated building for workshops like in the past. We currently are holding workshops in churches which makes me uncomfortable. The seating is no longer “roundtable” style and I feel very disconnected from the other members as I usually only see the backs of their heads when they speak. I also feel disconnected from the workshop discussions as I am now on a GLP-1 and do not feel like I can open up about that nor troubleshoot problems I’ve experienced using this medication. But I still very much appreciate the app, and tracking helps me a lot. I will also try to utilize the virtual workshops more often. I still believe Weight Watchers has one of the best weight management programs for real life.

24 May 2026
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Reply from Weight Watchers

We appreciate your long-standing dedication to our program and are glad to hear the app and tracking continue to be helpful. We acknowledge your concerns about the current workshop settings and the discomfort you feel regarding discussing your GLP-1 medication. We are always looking for ways to improve our member experience and your feedback is valuable.

Rated 1 out of 5 stars

App is unreliable

App is unreliable. Frustrating . Have to log in multiple times. Chat feature not helpful.

24 May 2026
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Reply from Weight Watchers

We're sorry our app is unreliable and frustrating. We're looking into the login and chat issues.

Rated 5 out of 5 stars

Better than years past

This is much better with the med option

30 May 2026
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Reply from Weight Watchers

We're happy to hear you enjoyed your experience with the med option. Thank you for your feedback!

Rated 3 out of 5 stars

Unhappy lifetimer

I don't do well with changes to a program that is working great for me. This last update and meds, meds, meds emails has left a bad taste in my mouth. I have gained back 12 pounds and am very disgusted with it. I am at the borderline of quitting the program. Not very happy at all.

31 May 2026
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Reply from Weight Watchers

We're truly sorry to hear about your recent experience and the frustration caused by the program changes and emails. We understand your disappointment regarding the weight gain. Your feedback is valuable, and we are reviewing our updates to improve our services.

Rated 5 out of 5 stars

I really like the ranges included in…

I really like the ranges included in the macro and nutrient log. It’s genius. Also, the additional mode settings vacation, lose or all-in. And the activity level setting.

I’m so happy I received your questionnaire email. After completing and writing it was my fault. I decided to look to see if the program had changed. Boy it surely did.

I feel confident that I’m in better position to lose weight.

Thank you.

31 May 2026
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Reply from Weight Watchers

We are so glad to hear our macro and nutrient logging, along with the additional mode settings, are proving beneficial for you. It's wonderful that you feel confident in your weight loss journey with us. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

WW is working for me, but there is always room for improvements.

I love the virtual workshops that I attend and the coaches that facilitate them, but I believe 30 minutes is too short sometimes in order to cover the weekly technique and then help members with questions, problems, and/or struggles. The app is great for those who handle technology but there are many older members who are having issues with all the updates that have been happening. I also believe WW needs to bring back the computer version especially for older members who may have difficulty reading the information on the app. I still believe WW is doing a great job but there is room for improvements. I have heard many members want to see calcium added to the macros, the word Experience honestly needs to be changed back to workshops, experience doesn't tell the user of the app what this is. Another update I would like to see is regarding recording the weight. I have been on the program for over 2 years and have not been to an in-person workshop. I would like to see a section for in-person weigh ins to keep separate from your home weigh ins, since there is a difference from your home scale and I would believe the scale at the in-person workshop. Upcoming technique topics should be posted on the app or communicated clearly in an email to the members each week. The charms should be mailed to members since not everyone goes or has an in-person workshop available to them. I know I don't have any of the physical charms and I was told from calling the 800 number that I have to attend an in-person workshop. Members need tangible recognition regardless of if they attend an in-person or not. How about offering WW t-shirts, hat, sweatshirts, something for sale so for those of us who want too proudly say I did it with WW, this would be a great marketing technique for the company.

31 May 2026
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Reply from Weight Watchers

We appreciate you sharing such detailed and thoughtful feedback. It's great to hear you enjoy our virtual workshops and coaches. We're taking note of your suggestions regarding workshop duration, app accessibility for older members, the desire for a computer version, and the "Experience" name. Your ideas about calcium in macros, separate weigh-in sections, communication of topics, and tangible recognition like charms and merchandise are also valuable. We are always looking for ways to improve our program.

Rated 5 out of 5 stars

The Weight App

I love the app overall. I have one concern about the Weight part of the App. It doesn’t show the weight from the week before so I can’t tell if I’ve lost weight or not. It also doesn’t show my starting weight to see how far I’ve come. These are concerns to me. I hope you can address them.

24 May 2026
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Reply from Weight Watchers

We appreciate your feedback on the weight tracking feature. We understand your need to see past progress and starting weight. We are actively looking into ways to enhance this functionality for you.

Rated 5 out of 5 stars

Unlimited virtual meetings

Unlimited virtual meetings
Easy tracking
Love the new macro information

31 May 2026
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Reply from Weight Watchers

We're glad you appreciate the unlimited meetings and tracking. We love the macro information too!

Rated 4 out of 5 stars

Enjoying the process!

Hi I am really loving 24/7 support...learning to navigate app..all is a change from 35 years ago...

31 May 2026
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Reply from Weight Watchers

We are so glad you are enjoying our 24/7 support and are learning to navigate the app. We appreciate your positive feedback.

Rated 5 out of 5 stars

Solid support

Data driven authentic support - Weight Watchers cares

23 May 2026
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Reply from Weight Watchers

We're glad our support is authentic and data-driven. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to use!

24 May 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

The coaches are wonderful and so…

The coaches are wonderful and so informative about tools to lose weight and ideas for gaining confidence and getting support for your journey

30 May 2026
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Reply from Weight Watchers

We're so happy our coaches are providing you with valuable tools and support for your journey. Thank you for your kind words!

Rated 2 out of 5 stars

Tried to connect for my dilation…

Tried to connect for my dilation meeting and was having issues and now I’m being charged! I did finally get in and she is gone and I have no way of connecting with her.
This is very frustrating and then to be charged!

24 May 2026
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Reply from Weight Watchers

We are sorry to hear about the connection issues and the frustration this caused. We are looking into what happened to prevent this in the future.

Rated 5 out of 5 stars

Excellent selection of virtual & in person meeting.

I like that they provide a great selection of both virtual and in person meetings. I also like the special focused topics that are available in virtual meetings.

31 May 2026
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Reply from Weight Watchers

We're so glad you appreciate our selection of virtual and in-person meetings. It's wonderful that you enjoy the special focused topics!

Rated 5 out of 5 stars

Over the years I feel that the program…

Over the years I feel that the program has become more flexible. It encourages progress not perfection but also the importance of following the program. Although tracking has become kind of a groaning, eye rolling, do I have to word, it is essential. I LOVE that the program is backed by SCIENCE (WHAAT???)! My education was science based so I have a strong connection to and love of science.
The workshops are critical and the Coach such an important part of my journey. I have attended Workshops in other states but LOVE my current Coach, the ladies who weigh us in (cannot remember their official title) and my fellow members. Many have become dear friends and ongoing supporters of my journey.

30 May 2026
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Reply from Weight Watchers

We're so glad to hear that you appreciate the program's flexibility and its science-backed approach. It's wonderful that your coach and fellow members have become such an important part of your journey. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

WW How do I love thee? Let me count the ways

Numerous reasons why I love WW, but above all is the support of coaches and med plus team, and weekly topics of virtual meetings!

31 May 2026
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Reply from Weight Watchers

We're so glad you appreciate the support from our coaches and team, and enjoy the virtual meetings! Thanks for your feedback!

Rated 4 out of 5 stars

It is easy to use.

It is easy to use.

24 May 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars
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Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Love our in Person meetings

Love our in Person meetings! I was on a 10 month 19.00 a month and and now you charged me 45.00—-not right😢

31 May 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

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