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WeBuyAnyPhone.com Reviews 

47,008
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 8,976 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the efficiency, clear communication, and smooth user experience throughout the process. However, some customers also noted significant discrepancies between initial online price offers and the final amount received after their device was inspected. These people felt that the company downgraded the condition of their phone unfairly, leading to a much lower offer than expected, even for devices described as pristine. A few other people also felt that the process was unclear and that they found it difficult to decline reduced offers due to the hassle of retrieving their device.

What people talk about most

Price

Users describe ambiguous interactions with price, with many reviewers reporting that initial high offers were... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and polite.... See more

Product

Customers consistently note ambiguous experiences with product condition, with many reviewers reporting that... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing agents as helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the easy-to-use process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good customer service however I was a bit disappointed with the price they have as my phone had absolutely no marks or scratches on it. The adviser was helpful and gave me an ok price in the end which... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied

Rated 3 out of 5 stars

Easy to use and communicate however they completely low balled me with the offer. I refused to accept it and and eventually they added an extra 40 pounds after I asked for the phone returned. Was stil... See more

Company replied

Rated 3 out of 5 stars

The trade in process was great, and the price okay, but the three star review down to the fact that once they've got your direct debit details for payment, they try and trick you into a trial for BS s... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(47,008)

8,320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID!!!!

They initially quote you a high price to get you to send your phone in and once it’s sent they downgrade your phone claiming it arrived in that condition and give you little to no profit. Better off selling it elsewhere or privately on ebay. Disgraceful service i’d never use it again

30 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sezen ,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been made.

Please let us know if you’d like any more details.
Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Disappointing Experience

I was disappointed with my recent experience of this company.

The condition categories are, in my opinion, misleading. What they describe as “Good” seems to actually mean a phone has to be in excellent or near-perfect condition. We sent in three phones that we genuinely believed met the “Good” criteria, but each one was downgraded after inspection.

A few years ago, we used the same company with phones in very similar condition, and none of them were downgraded. I can only think that either the criteria has changed or the evaluation has become more stringent.

What’s particularly frustrating is that if you don’t accept the revised offer, you have to pay £10.75 per phone to have your devices returned. That puts customers in a difficult position and makes it feel like you have little choice but to accept the lower valuation.

We accepted the reduced offer this time, but we won’t be using this service again, and unfortunately I wouldn’t recommend it based on our experience. The only positive I can say is that they paid quickly once we accepted the offer.

29 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Michael,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received and the price offered was based on the condition it was assessed under, I can assure you the criteria is the same and device tested with the same procedure we followed in the past.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Webuyanyphoneforlessthanwesaywewill . Con

Get you in with a mega price. You send your phone away and then they completely rinse you. They’ll say your phone is faulty when it clearly isn’t to justify their actions. Scammers.

30 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Paul,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Absolute con. They Lie about the condition to drop the price

Absolute con.
I sent my phone that was in excellent condition (I have photographic evidence of the condition of my phone before I sent it) for them to say the price was to be dropped. That phone had a screen protector and burga phone case on the entire time I had it. And was cleaned regularly. It was in excellent condition.

Disgusting company who lie about the phone condition to drop the price. Sell privately or go elsewhere. Not impressed at all.

30 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jenny,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment will be made anytime today after 5PM.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company. Halved their offer from £620 and since I have refused that they aren't answering my emails or calls and still haven't sent the phone back. I will be going through the small claim court by the looks of it.

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jodi,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Avoid! Massive con

Surprise surprise…… another massive con. Tell you you get a million quid then offer you 2 pence with no clear way to have your item returned. Avoid at all costs !

30 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Graeme,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment will be made anytime today after 5PM.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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