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WeBuyAnyPhone.com Reviews 

47,093
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 8,976 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the efficiency, clear communication, and smooth user experience throughout the process. However, some customers also noted significant discrepancies between initial online price offers and the final amount received after their device was inspected. These people felt that the company downgraded the condition of their phone unfairly, leading to a much lower offer than expected, even for devices described as pristine. A few other people also felt that the process was unclear and that they found it difficult to decline reduced offers due to the hassle of retrieving their device.

What people talk about most

Price

Users describe ambiguous interactions with price, with many reviewers reporting that initial high offers were... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and polite.... See more

Product

Customers consistently note ambiguous experiences with product condition, with many reviewers reporting that... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing agents as helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the easy-to-use process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good customer service however I was a bit disappointed with the price they have as my phone had absolutely no marks or scratches on it. The adviser was helpful and gave me an ok price in the end which... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied

Rated 3 out of 5 stars

Easy to use and communicate however they completely low balled me with the offer. I refused to accept it and and eventually they added an extra 40 pounds after I asked for the phone returned. Was stil... See more

Company replied

Rated 3 out of 5 stars

The trade in process was great, and the price okay, but the three star review down to the fact that once they've got your direct debit details for payment, they try and trick you into a trial for BS s... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,093)

8,432 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Done exactly what they said on the tin. Very professional. Got exactly what was quoted.
Always kept up to date with sale.

7 July 2026
Rated 5 out of 5 stars

Very good experience

Fantastic service! Everything was quick, easy, and professionally handled. Great communication, excellent customer service, and a smooth experience from beginning to end. Highly recommended!

7 July 2026
Rated 5 out of 5 stars

Quick turnaround

Quick turnaround. Sent Thursday afternoon, used freepost standard label. Phone received the Friday, due to weekend completed the Monday and money received within 2 hours of completion of sale. Paid what was quoted.

7 July 2026
Rated 1 out of 5 stars

If i could give this company no stars i…

If i could give this company no stars i would. I followed there steps through the email to send my phone through a digital label. All of a sudden the phone has gone missing and has been in the same depo in Southampton for over a month. I have reached out to webuyanyphone and they said they can log a claim with Royal Mail but it’s likely it will be rejected due to misplacing my reciept. Baring in mine on my account on there website it’s got all the tracking information my address bank details. I am abouslately furious and they are not taking my claim serious

8 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Natalie,

I’m sorry to hear about your experience.

Upon reviewing your account, I can see that the item has not been moved since 10/06.

As there has been no tracking update, we have followed our procedure and raised this with Royal Mail for investigation. As the case has already been escalated, we are currently awaiting their response. Once we receive an update from Royal Mail, we will contact you straight away.

I apologise that your experience has not met your expectations, and I understand how frustrating this situation must be.

Please be assured that we will keep you updated on the progress of your case.

If you require any further information, please do not hesitate to get in touch.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Dishonest

Dishonest practices…
Beware of any hidden terms and conditions because they will use anything to give you the least amount possible.
I had two instances where they told me one phone they wouldn’t trade because it was ‘non-uk’ despite me buying it from a reputable well known shop (they didn’t explain what made it a non-uk phone. It was bought in the uk and was unlocked) they offered to ‘recycle’ the phone for me (I get nothing for them to sell it on) or send it back to me at my cost.
The second, which a lot of people have commented on, was they promised a high purchase price but then told me there were scratches on the screen. The screen was new! Ended up getting £90 less than it was with.
Avoid this company. Go with anyone else. You rarely if ever get the price they quote you

6 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Chris,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

Also, regarding your NON-UK device, unfortunately, we do not buy them.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

SCAM

SCAM, BEWARE, BE CAREFUL,
Don’t be tempted buy the price the initially offer you- it will be significantly slashed!
Initially offered £584, my phone was only a few months old, had a screen protector and plastic case from new! I also videoed my phone before I sent it, to prove it was in very good condition.
Once they received my phone they Slashed the offer to £420!
I wouldn’t accept this offer as I know I can easily get £500+ so asked for it to be returned,I had to pay £10 to get my phone returned and still not received it!!!
SCAM
Wish I had read the reviews before engaging with this company - many saying the same!!! BEWARE

3 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Kate,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

That’s a scam

That’s a scam, first they offer you a brilliant price, I’ve out down the correct information then when they receive my phone they try to offer me £120 pounds less than advertised, trying to say that the phone had this and that! I understand if it did have but NO it doesn’t, is in Perfect condition with no marks whatsoever.
Avoid at all cost this is a scam for sure. Waiting to get my phone back and they better send the correct one as I’ve sent ! And let alone they advertise that the company is 4 stars on Trustpilot.

6 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Radany,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Mohit was fantastic.

Mohit was fantastic.

I wasn't overly happy with my adjusted price, but in spite of the negative situation, Mohit was professional, and courteous. Absolutely perfect customer service. It's easy to be polite and calm in a positive situation, not in a negative one yet Mohit was.

6 July 2026

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