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WeBuyAnyPhone.com Reviews 

47,012
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 8,976 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the efficiency, clear communication, and smooth user experience throughout the process. However, some customers also noted significant discrepancies between initial online price offers and the final amount received after their device was inspected. These people felt that the company downgraded the condition of their phone unfairly, leading to a much lower offer than expected, even for devices described as pristine. A few other people also felt that the process was unclear and that they found it difficult to decline reduced offers due to the hassle of retrieving their device.

What people talk about most

Price

Users describe ambiguous interactions with price, with many reviewers reporting that initial high offers were... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and polite.... See more

Product

Customers consistently note ambiguous experiences with product condition, with many reviewers reporting that... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing agents as helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the easy-to-use process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good customer service however I was a bit disappointed with the price they have as my phone had absolutely no marks or scratches on it. The adviser was helpful and gave me an ok price in the end which... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied

Rated 3 out of 5 stars

Easy to use and communicate however they completely low balled me with the offer. I refused to accept it and and eventually they added an extra 40 pounds after I asked for the phone returned. Was stil... See more

Company replied

Rated 3 out of 5 stars

The trade in process was great, and the price okay, but the three star review down to the fact that once they've got your direct debit details for payment, they try and trick you into a trial for BS s... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,012)

8,351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company. Halved their offer from £620 and since I have refused that they aren't answering my emails or calls and still haven't sent the phone back. I will be going through the small claim court by the looks of it.

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jodi,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Avoid! Massive con

Surprise surprise…… another massive con. Tell you you get a million quid then offer you 2 pence with no clear way to have your item returned. Avoid at all costs !

30 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Graeme,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment will be made anytime today after 5PM.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 3 out of 5 stars

Anoop in customer services was great he…

Anoop in customer services was great he was 5 stars and very very helpful but the company said £250 then offered £104 to which is an insult but anoop sorted plot out thank you 🙏

30 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello David,

Thank you very much for taking the time to leave a review.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about Anoop’s service.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

Rated 2 out of 5 stars

My offer almost halved in price

My offer almost halved in price. This was due to “chips on the phone screen that would result in a replacement screen needed to be installed”

When I asked to send my device back, my offer magically went up £15. Took to my local independent store who were within £30 of my original offer.

Although the customer service is pretty good, I wouldn’t recommend and feels like a scam.

30 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jordan,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time and appreciate your feedback regarding customer service.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Avoid like the plague

Sent them my
IPhone 14 in excellent condition and was told this by (apple shop & EE)) I got quote from this company which I thought was very good £250, they
Had my phone for
6 days and I rang them to find my phone was rubbished but them and offered me £125 no thank you and I had to pay £9 to get my phone back, I paid this yesterday and was told get it today and they will send tracking well I am waiting and still no tracking number, avoid this company like the
Plague scammers

29 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sandra,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I can confirm that we offered both return options: the free return and the insured Special Delivery. As always, customers opting for the insured upgrade are responsible for the additional cost.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned and you must have received the tracking by now.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Excellent service from WeBuyAnyPhone

Excellent service from WeBuyAnyPhone. I made a mistake re phone quality and the company dealt with my issue very professionally. I highly recommend this company. Sakul was a very helpful customer service agent so a big thank you to him.

30 June 2026
Rated 5 out of 5 stars

Sakul was excellent

Sakul was very polite and very helpful. We had a lovely conversation and he gave me a very satisfactory outcome to my enquiry. Very happy with the service received.

30 June 2026
Rated 1 out of 5 stars

Fake reviews on positive post offer…

Fake reviews on positive post offer good price then after sending offer penny’s scammers don’t use as you’ll never get what they offer STAY CLEAR

8 May 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello T W 7,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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