Frankly, I’m extremely disappointed with Mason WB Co. Inc. The original delivery of a large whiteboard was delayed by over a month after payment was completed. When it finally arrived, the board was w... See more
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I placed an order in January. No one contacted me, nothing was delivered for a month. I called in, was assured I would be called back and it would be sent out. Next thing I see is that my order was ca... See more
Avoid. Placed time-sensitive $300 computer monitor order with rep who promised five-day delivery. Seven days later, no monitor. Checked website to find that order's "On Hold" (whatever that means). Se... See more
I ordered business cards from them and horrible work. they cut off some of my one letter and told me it was my fault because i had it too close to the border. even though on the proof i signed and agr... See more
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Will the real W.B. Mason please stand up! (that's me!) ❤️🧡🚚⚾️📎✏️ @ me if you love baseball, trucks, and office supplies! Nobody does it better! #WhoBut
Contact info
Brockton, United States
- wbmason.com
Avoid
Avoid. Placed time-sensitive $300 computer monitor order with rep who promised five-day delivery. Seven days later, no monitor. Checked website to find that order's "On Hold" (whatever that means). Sent customer service inquiries via the website over the next two days: no response. Finally got somebody on the phone who said item was out of stock with no known delivery date. Gee, maybe that's something you should tell the customer? Don't make my mistake of depending on WB Mason.
28 August 2020
Unprompted review
No one answers problem calls anymore.
I have been a customer at WB Mason for several years and the service use to be predictable. Now since COVID I have had nothing but problems. They delivered my water and I forgot the water bottles. I called and scheduled the bottles. But no one came. I called 5 times over three weeks and no one came. Finally I got fined by my landlord for cluttering the hallway. The hallway is very small. I finally hired another company and gave them the old bottles. WB Mason sent me an invoice reminder but couldn't get the bottles out of my hallway.
30 July 2020
Unprompted review
WB Mason doesn't have a recycling…
WB Mason doesn't have a recycling program for ink cartridges. In this year 2019 I find that horrible! Will not give them my business . Every other big store , Staples , does recycle.
24 July 2019
Unprompted review
Pricey on some items next day delivery…
Pricey on some items next day delivery is hard to beat though and they have a great selection of many items that ARE cheap. Just don't buy ONE PEN or anything silly like that. Go to rite aid for those.
16 April 2018
Unprompted review
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