Watson Woodhouse Solicitors Reviews 

365
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers had a great experience with this company. People frequently praise the knowledgeable staff for their exceptional professionalism, friendly attitude, and thorough guidance throughout property purchases and legal processes. Consumers often mention that transactions are handled smoothly and efficiently, with many noting quick turnarounds that make otherwise stressful situations much easier to manage. Some reviewers were not happy with the communication, explicitly mentioning shocking response times, poor updates, and a complete lack of proper follow-ups. A few other people also felt let down by unexpected administrative delays, unresolved complaints, and frustrating issues regarding service availability during their cases.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, praising their professionalism, efficiency, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting a professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised staff for going above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very stressful time for me selling and moving house when just getting over illness.Richard kept in touch and constantly gave me reassurance and explained anything I was unsure about.I felt... See more

Company replied

Rated 5 out of 5 stars

We used Watson Woodhouse for the sale of our home and purchase of our new bungalow. We would like to thank Katie Gibson, Jackie Howard and Livvie-Mae Pruden for all their help and support during this... See more

Company replied

Rated 5 out of 5 stars

Watson Woodhouse looked after the sale of one house and the purchase of another. It was an excellent service. Alisha Stevenson made what is normally a stressful situation bearable with her profession... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Richard and the team at Watson Woodhouse. Your professionalism, knowledge and positive attitude made all the difference and ensured my house sale completed. You guided me through... See more

Company replied


Company details

  1. Criminal Justice Attorney
  2. also in
  3. Civil Law Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Written by the company

Watson Woodhouse Solicitors specialise in “LEGAL AID” areas of law with particular emphasis on helping vulnerable clients in ; Criminal Defence Civil Claims and Complaints Housing Law Family Law Mental Health Law We also have a specialist Conveyancing Department and Employment Law, although this is private work; commercially paid and not legal aided. OUR AIM: is to be the leading law firm in the North East delivering “Justice for the people”. We provide legal support to people who are in receipt of a low income, benefits or are considered to be vulnerable. We do this by listening, understanding the personal impact on you and your family, and advising on the best outcomes for your legal problems. We really are changing lives through integrity and trust. To ensure we’re accessible to those in greatest need, you’ll find us on your local high street, not fancy industrial parks or office buildings, we have 9 local offices across Middlesbrough, Redcar, Stockton-on-Tees, Darlington, Northallerton and Harrogate.


Contact info

4.2

Great

TrustScore 4 out of 5

365 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(365)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

David Dedman and Michele Turner

David Dedman and Michele Turner, thank you so much for the right and only result there should have been for our son, him being acquitted with no case to answer. Caring, professional and understanding. Excellent from start to finish in what has been a very difficult 14 months and devastating experience for the family.

8 March 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving us a review, we are pleased David and Michele were able to help.

Rated 5 out of 5 stars

Michelle Turner

Michelle Turner is the most caring solicitor I’ve ever dealt with. From day 1 she made me feel comfortable and taken care of. No corners cut and did the best she could for me. Michelle granted me the best results possible and made everything really easy and carefree. Genuine woman with a heart of gold. Will be using in the future over anyone else.

24 February 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave us a review. We are happy Michele was able to help you and made you feel comfortable.

Rated 5 out of 5 stars

Conveyancing

I have recently sold my late fathers property using the conveyancing team at Watson Woodhouse. The process was so smooth from start to finish. Loved the app to work through questions and upload documents it certainly made things a lot quicker and easier.

Thanks to Richard and his team, big thank you to Gail Smith and Laura Huntly-Peck from completions for explaining and keeping me totally up to date with everything at the end.

It’s been a long time since I last sold a house Watson Woodhouse certainly made the process plain sailing. 😊

25 February 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking to leave us a review. We are pleased you found the whole process plain sailing.

Rated 5 out of 5 stars

Criminal injury

Through a lengthy process I was treated with respect from Paul Henderson and his team. I was updated at each part of the process and they made me feel like I had a case worth pursuing. I couldn't of done it without them. I would highly recommend

7 September 2022
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave us a review. We are happy Paul and the team helped you

Rated 5 out of 5 stars

Help was great especially Paul…

Help was great especially Paul Henderson who helped me massively
Would definitely recommend to others

8 September 2022
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave us a review. We are pleased you found Paul helpful

Rated 5 out of 5 stars

Great service at Watson Woodhouse my…

Great service at Watson Woodhouse my Solicitor Paul was a pleasure to work with. Thank you.

14 February 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave us a review. We are happy you had a great service.

Rated 5 out of 5 stars

I have never had to deal with a…

I have never had to deal with a solicitors before this but I had no other option than to call round and find a company who was reliable and trustworthy. Also someone who I could open up too and confined in with such an awful case for the inquest into my brothers death. I was passed over to Lucy wennington who is a solicitor at Watson and woodhouse. From that day on Lucy done everything in her power to help me and my family and slogged her guts to get us the outcome we could have only ever imagined to get in court. We got the results we wanted and we can’t thank Lucy enough for all her hard work. Lucy is one of the most caring kind hearted women I have ever met in my life and she will always hold a huge place in mine and my families heart. Thankyou so much Lucy❤️

10 November 2022
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for such an amazing review. We are please Lucy was not only able to help you get the outcome you wanted but support you and your family too.

Rated 5 out of 5 stars

Thank you Ellie Boyd

Ellie Boyd defended my client for a Public Order offence. It was the first time my client had been summoned to court and Ellie immediately put her at ease. In the 30 mins before being called to court, Ellie compiled all relevant info and, during the hearing, delivered my client's defence with accuracy and conviction. The outcome was extremely positive: A 3 month conditional discharge and court fee to pay in nominal increments, and my client was delighted that she could commence her college placement the following day, as planned.
Without Ellie's expertise, the outcome of the offence could have been costly in so many ways, impacting my client's future career aspirations, her motivation and sense of self. We cannot thank you enough Ellie Boyd for facilitating such a successful outcome.

12 January 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave us a review. We are pleased Ellie was able to help your client and achieve a successful outcome.

Rated 5 out of 5 stars

Amazing, unbelievable results!!

I have been trying hard with the council for my uncle to be given a suitable accommodation due to his condition, it’s was always a No. I contacted Watson wood house Solicitors housing department. Amazing, understanding, unbelievable work, got straight to the point, no hassle, and brought a positive result. Can’t Thank the (housing) solicitor who dealt with the matter 😊😃.

19 December 2022
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave us a review. We are pleased you were happy with our service.

Rated 5 out of 5 stars

Really pleased with the service and…

Really pleased with the service and looking forward to completing in the New Year, good recommendation from Robinsons Tees Valley

25 November 2022
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving us a review. We are pleased you are happy with our service and congratulations on completing.

Rated 1 out of 5 stars

Referred to this company Watson…

Referred to this company Watson Woodhouse by Civil Legal Aid. Spoke to a young, unprofessional and rude, young woman on the phone with a very broad regional accent that I had difficulty in understanding and whom didn't seem to understand the law. However she did seem to enjoy being exceptionally rude to me whilst a second female was heard to snigger in the backgound.I would like to know where these people obtained their "legal training" if any. Avoid like the plague.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Housing Review

I would highly recommend Watson Woodhouse Solicitors. Charlotte looked after my case from beginning to end, she is personable and knowledgeable, I had complete trust in her.
Most importantly we won our case.
I cannot thank Charlotte enough.

18 November 2022
Unprompted review
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Reply from Watson Woodhouse Solicitors

We are pleased Charlotte was able to help you. Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

I used them for housing review via…

I used them for housing review via legal aid. My caseworker changed throughout my case, they failed chasing up GP evidence in time, despite I had well warned them there was a GP discharge deadline - they NEVER requested and checked my medical and council records; they just accepted what the council reviewer wrote and said nothing they could do to progress the case! My adviser - Rachel - did not even want to try… negligent! Also, almost all of their legal advisers are unable to speak British Standard English and I personally which am already a second language speaker could not comprehend them well. I had to struggle last minute to source new legal representation because of them I had put my trust in. NO, DO NOT USE THEM FOR HOUSING MATTERS PLEASE, anyone else can do or AT LEAST try better than them. They will set you up to be street homeless.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Successful sale of house

We received an excellent service from Richard Rutter and Conveyancing staff, in particular Laura Huntley-Peck at the Middlesbrough Office. We were very impressed with their professionalism. Communication was excellent and step-by-step instructions to achieve the successful sale of our house.
I would not hesitate to use their services in the future and would recommend to others.

14 November 2022
Unprompted review
Watson Woodhouse Solicitors logo

Reply from Watson Woodhouse Solicitors

We are delighted Richard and the team provided you with an excellent service. Thank you for your feedback, we really appreciate it.

Rated 1 out of 5 stars

Job not done properly

First of all they advised incorrectly wich led to my partner not getting his day in court so an appeal to the court was made and fees paid to the solicitor all he got was a complete run around and excuses after excuses she was on holiday more times than enough safe to say my partner never got his day in court and Kate spent his money on sun cream my partner should never of been charged in the first place due to the incompetent trainee solicitor

8 October 2022
Unprompted review
Rated 5 out of 5 stars

Watson Woodhouse Excellent

A very good service with excellent communication. Lizzy from Watson Woodhouse has been superb she has helped me throughout and made sure I have the best possible outcome.

2 October 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding level of service

I would highly recommend Watson & Woodhouse to anyone requiring legal assistance or advice. My overall experience was outstanding! Claire Dunn handled my case for the majority of its length and she was completely professional and always kept me up to date with developments.

11 August 2022
Unprompted review

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