Macks Solicitors  Reviews 

1,089
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, approachable, and helpful staff who guide clients smoothly through complex property sales and personal legal matters. Consumers emphasize the exceptional support received, noting that representatives always go above and beyond to ensure everything is handled efficiently. People also value clear explanations and reassuring guidance that make stressful milestones much easier to manage. Some reviewers were not happy with the communication, mentioning unanswered messages and difficulties reaching staff members during urgent situations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive knowledge, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional conveyancing and legal support... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is professional and... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as some consumers praised staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mack’s were really helpful from the start when I enquired about selling my late mums house privately. They kept us well informed with the sale and although the buyers solicitors were not very forthcom... See more

Company replied

Rated 5 out of 5 stars

Our house sale was dealt with by Rebecca Genner who we found to be professional at all times . The process was lengthy and Rebecca did her utmost to keep us updated throughout and replied quickly to a... See more

Company replied

Rated 5 out of 5 stars

Amazing service from both the family team and the reception team. These ladies have been fantastic. The court process has been incredibly hard throughout, but they’ve supported me with so much care... See more

Company replied

Rated 5 out of 5 stars

Mack’s Solicitors were great handling my conveyancing needs, competitive pricing too. A special shout out goes to Sara Khan who dealt with everything from start to finish, making it easy for me.. Than... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Information provided by various external sources

Macks is a modern, progressive law firm with traditional values. Our lawyers are amongst the best in their fields and we pride ourselves on the quality of our client care. Since establishment in 1995, Macks Solicitors has built a reputation for providing exceptional legal advice, from a team of experienced lawyers. Having dealt with a wide range of cases over the years, not only in personal injury, but also family law, wills and probate, conveyancing and employment law we are confident that whatever your situation, one of our solicitors will be able to provide you with the advice you need and achieve the best possible outcome for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,089)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Great solicitors

This is the 3rd time using Macks and they've always been very helpful. This time Rebecca was fantastic in helping us purchase our house, she foreseen any issues that could arise and addressed them before they could be become an issue. She kept us informed every step of the way and answered all our questions. I would highly recommend her to anyone.

16 September 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your kind review and recommendation. We are delighted to hear that you have chosen Macks for the third time and have continued to receive such helpful and professional service.

It is wonderful to hear that Rebecca provided such thorough support throughout your house purchase, anticipating potential issues and keeping you informed at every stage. Your kind words will mean a great deal to Rebecca, and we will be sure to pass them on.

Thank you for continuing to choose Macks Solicitors, and we wish you all the best in your new home.

Rated 5 out of 5 stars

Fantastic knowledge and support…

Fantastic knowledge and support throughout. Would strongly recommend

21 September 2026
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Reply from Macks Solicitors

Thank you for your kind review and recommendation. We are delighted to hear that you received such knowledgeable and supportive service throughout your matter.

We really appreciate you taking the time to share your feedback and for your recommendation. We wish you all the best for the future.

Rated 5 out of 5 stars

Very happy with service provided by…

Very happy with service provided by Macks Solicitors, in particular with Sara Khan who kept me updated throughout the process of selling my property.
I found Sara very approachable, friendly and professional.
I would definitely recommend Macks solicitors and would use them again.

3 August 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your kind review and recommendation. We are delighted to hear that Sara Khan provided you with such a friendly, approachable and professional service throughout the sale of your property.

It is wonderful to know that Sara kept you updated throughout the process and made sure you felt supported. We really appreciate you taking the time to share your experience.

We wish you all the best and would be delighted to assist you again in the future.

Rated 5 out of 5 stars

Macks are the only solicitors I will use

Macks are the only solicitors I will use. Everyone I speak to there is fantastic and incredibly knowledgeable.
Rebecca has guided me through my property sale with absolute expertise, making every step of what can be a stressful journey, very manageable. I knew I could trust Rebecca fully to handle the sale and make sure it all went through smoothly.
Mack’s are currently working on another job for me and I’ll be definitely using them again in the future.

1 September 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your wonderful review and recommendation. We are delighted to hear that Rebecca provided such expert guidance and support throughout your property sale, helping to make the process as smooth and manageable as possible.

It is fantastic to know that you felt you could trust Rebecca to handle your sale and that you have been so pleased with the service from the wider Macks team.

Thank you for continuing to choose Macks Solicitors. We look forward to supporting you with your current matter and any future legal needs.

Rated 1 out of 5 stars

I couldn't even get hold of the Redcar…

I couldn't even get hold of the Redcar team. Not ideal when its a substantial transaction. Not happy.

2 September 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to share your feedback. We are sorry to hear that you experienced difficulties getting in touch with our Redcar team, particularly when dealing with such an important transaction.

This is not the level of communication we aim to provide, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Totally satisfied what they have done. i was kept informed at every stage

Totally satisfied what they have done.

12 August 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your kind review. We are delighted to hear that you were satisfied with the service you received and that you were kept informed at every stage.

We really appreciate you taking the time to share your feedback and wish you all the best for the future.

Rated 5 out of 5 stars

Rebecca helped me sell my late aunties…

Rebecca helped me sell my late aunties property - she was very professional and guided me all the way. All the staff I met with were very helpful and professional - there were no hidden costs and the whole process moved quickly and smoothly. Highly recommend.

15 July 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your kind review and recommendation. We are delighted to hear that Rebecca was able to support and guide you through the sale of your late auntie's property with professionalism and care.

We appreciate you taking the time to share your experience and wish you all the best for the future.

Rated 5 out of 5 stars

HOUSE SALE

Our house sale was dealt with by Rebecca Genner who we found to be professional at all times . The process was lengthy and Rebecca did her utmost to keep us updated throughout and replied quickly to any queries we had . We felt totally confident in Rebecca dealing with our conveyance and would not hesitate to use her again.

23 June 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your kind review. We are delighted to hear that Rebecca Genner provided you with a professional service throughout your house sale.

We understand that the conveyancing process can sometimes be lengthy, so it is great to know that Rebecca kept you updated and responded promptly to your queries. We are pleased you felt confident throughout the process and would not hesitate to use her again.

Your feedback is greatly appreciated, and we wish you all the best for the future.

Rated 5 out of 5 stars

Professional and Supportive

Overall, I am satisfied with the service. Although the case took around two years to resolve, the firm delivered everything that was agreed in the end. Communication was professional, and they supported me throughout the process. Thank you for your help and achieving the agreed outcome

15 June 2026
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Reply from Macks Solicitors

Thank you for your review. We are pleased to hear that you were satisfied with the service you received and felt supported throughout your case.

Rated 5 out of 5 stars

Chloe Newsome and her team have been…

Chloe Newsome and her team have been amazing throughout my divorce. I have felt supported and reassured at all stages of this process. I hope nobody I know ever has to go through this but if they did, I would not hesitate to recommend Chloe at Macks.

28 May 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your review and recommendation. We understand how difficult and emotional the divorce process can be, so it means a great deal to hear that Chloe Newsome and her team were able to provide you with support and reassurance throughout.

Rated 5 out of 5 stars

Help to Buy Loan Redemption

We engaged Macks Solicitors to assist with a complex Help to Buy loan redemption on our property. From start to finish, the service and support we received was exemplary and Helen Preston / Lindsay Foreman ensured we were kept up to date with the process and enabled us to complete within a tight timeline given the period of validity of a valuation for this purpose is short. Dealing with the Homes and Communities Agency was stressful, but working with Helen / Lindsay was not. We are grateful for their help in this case and would highly recommend Macks Solicitors to anyone who may be going through similar with a Help to Buy loan.

7 May 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for your kind review and recommendation. We are delighted to hear that Helen Preston and Lindsay Foreman were able to support you through what can often be a stressful and time-sensitive Help to Buy loan redemption process.

We truly appreciate your feedback and wish you all the best for the future.

Rated 5 out of 5 stars

Sold one house and assent and transfer…

Sold one house and assent and transfer on another property..quite complex but Sara Khan was superb..kept me well informed,was very knowledgable ,gave good advice and was always easy to contact .another plus point was i felt the fees were very reasonable..thanks macks and a big thanks to Sara..

22 May 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. We are pleased she was able to support you with a complex matter.

Rated 5 out of 5 stars

Sara Khan

I have just completed a sale with Macks Solicitors. Sara Khan worked tirelessly to make this happen within the timescale required. I would recommend Sara, a genuine professional who acts in the best interest of her client, advising accordingly and staying on top of the case until the end. I would recommend this firm of solicitors and definitely, recommend Sara Khan.

15 May 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. We are happy she was able to help sell your property.

Rated 5 out of 5 stars

Faultless service for my house sale

Faultless service for my house sale. Sara was very professional when completing the conveyancing, every enquiry was replied to promptly and I was kept updated throughout the process. I wouldn’t hesitate to recommend Sara Khan from Macks.

24 April 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara, we are pleased she could help with your house sale.

Rated 5 out of 5 stars

When choosing a solicitors I needed to…

When choosing a solicitors I needed to choose a firm that was well established and I needed to choose a solicitor that was able to take on my case that’s why I chose Macks solicitors based in Middlesbrough.The solicitor that dealt with my case was very knowledgeable and helpful a big thank you Rebecca and her team for everything they have done on my behalf

22 April 2026
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Reply from Macks Solicitors

Thank you for leaving Rebecca and the team a review. We are happy they were able to help with your case.

Rated 5 out of 5 stars

Thank you

Thank you to Rebecca Genner for all her help with a conveyancing matter. Very smooth processs and I was kept fully informed . The matter was completed in a timely manner and I am very grateful. Thank you

24 April 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Rebecca a review, we're happy she was able to help.

Rated 5 out of 5 stars

Mack Solicitors

Amazing service from both the family team and the reception team. These ladies have been fantastic. The court process has been incredibly hard throughout, but they’ve supported me with so much care and thoughtfulness. Absolutely amazing.
Thank you for being there for me and supporting me during my two‑year battle so far. Hopefully I won’t need to see you again — in the best possible way — but if I ever do, I know I’ll be in safe hands.
I will definitely be recommending Middlesbrough Mack Solicitors to everyone.

8 April 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving our family team and reception team a review. We are happy they were able to support you through a difficult time.

Rated 5 out of 5 stars

I felt in good hands…

Rebecca and the whole team were good at keeping me updated at each relevant stage of the claim process. I felt in very good hands

8 April 2026
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Reply from Macks Solicitors

Thank you for leaving Rebecca a review. We are pleased she was able to help you with your claim.

Rated 1 out of 5 stars

I had an incredibly disappointing…

I had an incredibly disappointing experience with this firm. Communication was consistently poor, and my emails frequently went unanswered. When I raised a formal complaint about the lack of responsiveness, the firm dropped my case just one week before my final court hearing. They appear to be significantly understaffed and lacked the professional responsibility required to manage my matter effectively. I would not recommend their services.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Professionalism and Outstanding Customer Service

I had an excellent experience with Haleem Ishfaq during the sale of my property. He handled the entire process with a high level of professionalism from start to finish. Communication was clear, timely, and consistent throughout, ensuring I was always kept well informed at every stage. His attention to detail and proactive approach gave me confidence that everything was being managed efficiently. Overall, the customer service he provided was exceptional, and I would not hesitate to recommend him to others.

19 March 2026
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Haleem a review. We are pleased he was able to help you with the sale of your property. Thank you for the recommendation.

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