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Waterclub.ae Reviews 3,860

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their extensive knowledge of the products and services. Many people appreciate the excellent service, noting prompt responses, thorough explanations, and meticulous work, which often includes leaving the work area cleaner than before. Consumers are also very satisfied with the quality of the products and the technology used. However, some customers have experienced issues with product functionality, such as a loss of water pressure or a "hot water" function not working. A few people also mentioned receiving only automatic responses without action, or experiencing delays in receiving items. There were also instances where an old customer had to wait for a replacement filter without an alternative being offered, and some noted a decline in service quality over time, with recurring issues despite multiple repairs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the quality of the product,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the professional service and... See more

Technology

Reviewers mention positive feedback about technology. Customers consistently praise the technicians for their... See more

Based on these reviews

Rated 5 out of 5 stars

It’s a beautiful peace of a machine and do many things Mr.Michael is the engineer who installed the machine, the way he carried out the installation it is a professional and nice gentleman, soft sp... See more

Rated 5 out of 5 stars

Thank you for sending Michael today to do the service / check up of our WaterClub.AE filter system. He's very welcoming and his attitude beyond expectations and the service is always impeccable. Pleas... See more

Rated 5 out of 5 stars

The installation team very very polite and efficient. Nice people and very customer orientated One of the features of these filters is you loose some water pressure but that is a good thing in Du... See more

Rated 5 out of 5 stars

Mathew is very cooperative, good communication, easy to deal with and gives the best services. Happy to see that WaterClub has a lady as a technician by the name Ellen who is also so good at wha... See more

Rated 5 out of 5 stars

The technician Angelo was very helpful and thorough in his knowledge. He convinced me not to change to another filter brand. However as a old customer I had to be without filter for 10 days , NO r... See more

Rated 5 out of 5 stars

Today was our 4th year contract with Waterclub. Service is very good as usual. Michael has been very helpful and the replacement of my machine was done smoothly. He was patient in explaining and gave... See more

Rated 5 out of 5 stars

Jerry your technician today was amazing! Not only did he explain the reason for the rust build up in 1 of the parts but was humble and customer service wise, was outstanding, gave the best he could to... See more

Rated 5 out of 5 stars

Excellent Service! I'm thoroughly impressed with the service provided by Mr. Michael, the Waterclub technician for water filter cleaning. He was prompt, professional, and extremely knowledgeable a... See more

Rated 5 out of 5 stars

Good service. My machine started to act weirdly, and I called a technician, and the guy came the same day. This is how you make a business, not just sell the machines and forget about maintenance. Gla... See more

Rated 5 out of 5 stars

Mathew was great at re-installing our water filter when we moved to our new villa. He was quite ingenious and managed to install the machine into a tight space. Highly recommend him and the Water Club... See more

Rated 5 out of 5 stars

Really happy with the water filter service done by Mr.Mathew. He was polite, knowledgeable, and took the time to make sure everything was working perfectly. Thank you!!Highly recommended

Rated 5 out of 5 stars

I tried to get a water filter from many different companies and they all said they couldn’t find a space and it was not possible. Luckily I found waterclub and their team Arif and Freddy did a wonderf... See more

Rated 5 out of 5 stars

Michael came on time well prepared and knows 100% the product. He his not only changing the items but he also explain and give some advice or tips about the products/ items. He also friendly and hardw... See more

Rated 5 out of 5 stars

Micheal was excellent, he is quite knowledgeable and helpful too. I would recommend him and Water Club any time. Thank you guys for your wonderful support

Rated 5 out of 5 stars

Excellent service by Jerry and Ellen they explained everything regarding filters. They do great and excellent service they work clean. Keep it up Jerry and Ellen Thankyou water club.

Rated 5 out of 5 stars

Thank you so much Jerry and Ellen for the wonderful job you done they ensure all working properly.They clean the work place after they work very professional.I recommend there service..

Rated 5 out of 5 stars

We had leakage on the unit hose. The technicians arrive and fix the issue fast and very professionally. He even taught us how to take care of it to avoid future issues.

Rated 5 out of 5 stars

Michael has been great and Meriveth was on time managing the whole transaction and making sure the installation is done on time. I have been using WaterClub for the last 05 years and I'm very happy wi... See more

Rated 5 out of 5 stars

We did a lot of research before deciding to go ahead with Waterclub and the team didn’t disappoint: Michael and Emmerson doing the installation and Grace facilitating everything were amazing. Su... See more

Rated 5 out of 5 stars

Angelo was very polite, friendly and positive person. He was fast and gave me all the necessary information. We are very satisfied with his service, well done!!!

Rated 5 out of 5 stars

Emerson and Charles visited our home and did fantastic service. They were quick and communicated well. They made sure the place was neat before they left.

Rated 5 out of 5 stars

Great water filter system and perfect service today. The "hot water" function did not work anymore. Unit was immediately checked and replaced. Very fast and efficient.

Rated 5 out of 5 stars

Mr Emerson is very professional staff. His doing his job properly with detailed. He’s the best and make us satisfied client . Highly recommended Emerson

Rated 5 out of 5 stars

Angelo was very nice and approachable. Explains the filter change properly and change it professionally as well. I highly recommend him in doing his job!

Rated 5 out of 5 stars

Executives Angelo and Tara were pleasant and exceptionally good in their work. They did the installation without any hassle. WaterClub has always been the best!

Rated 5 out of 5 stars

Mr. Emerson & Mr. Charles did a great job cleaning and changing my primo water machine. Inform every details what they do and what to put, apply. Friendly and knowledgable. Keep up the good work and t... See more

Rated 5 out of 5 stars

I had an excellent experience with WaterClub. Their customer service responded very quickly and made the entire process smooth and stress-free. Scheduling my service was handled efficiently and arrang... See more

Rated 5 out of 5 stars

These guys are good.. always prompt and thorough with their service and maintenance schedule. Emerson and Tara were very helpful today..

Rated 1 out of 5 stars

I had to send 20 whatsapp message to receive a proper answer! Only automatic responses and no action Since a month!

Rated 1 out of 5 stars

They promised that the item be delivered last Saturday, day after I ordered it but it is Monday today but have not received my item. I had to follow-up from them and they said it will only be delivere... See more

Rated 5 out of 5 stars

Emerson did a great work for the maintenance of our water filter unit He’s professional and friendly person. Thank you so much

Rated 5 out of 5 stars

A job well done by Michael! He is efficient on his work and gave advice on how to maintain well the water purifier machine

Rated 5 out of 5 stars

Michael is professional he did the job perfectly and well The device is good and the team is responsive Almost 2 years with Water club and I am happy with them

Rated 5 out of 5 stars

Emerson did a fantastic job reinstalling my water filter. I’ve been with Water Club for over five years, and they’ve always been friendly, diligent, and professional.

Rated 5 out of 5 stars

THANKS TO MICHAEL AND ELLEN FOR THE WONDERFUL SERVICE! I HAVE BEEN USING THE FILTER FOR 4 YEARS NOW .. AND I CAN SAY I AM HAPPY AND SATISFIED WITH THEIR SERVICE💫⭐️

Rated 5 out of 5 stars

Mr Emerson for excellent job. Keep it up Emerson ;he did professionally the job and working properly. Thank you so much

Rated 5 out of 5 stars

Great job today ! Michael handled the tasks efficiently and shown strong and details for the machine, you are professional and really appreciated thanks waterclub

Rated 5 out of 5 stars

Emerson was good and fast in the installation. He was patient with all my questions and very polite as well. Great customer service!

Rated 5 out of 5 stars

Technician michael and ernesto is very friendly and accomodating. They did the servicing very fast. Keep up the good work😊

Rated 5 out of 5 stars

Very good service and quick response. Michael did the job very professionally with periodic updates on the progress as I was not at home during the installation

Rated 5 out of 5 stars

I had a good experience with Angelo when it came to solving the issue of my water filter. He was knowledgeable, professional and efficient. I’m grateful for his help and his service is highly recommen... See more

Rated 5 out of 5 stars

Michael service was excellent and one of the most customer focused and friendly associates we had to service our water filter. Very efficient and thorough and did a fantastic job! Highly recommend him... See more

Rated 4 out of 5 stars

I’ve been with Waterclub.ae for four years now, and they’ve never failed me. Their technicians are not just efficient but genuinely helpful, their service is always excellent, and every transaction is... See more

Rated 5 out of 5 stars

Thank you Angelo for an excellent service. I am very impressed for being efficient, skilled and friendly.

Rated 5 out of 5 stars

Micheal and Stephen visited for the scheduled maintenance of the filter. They also recommended a yearly deep cleaning of the filter. Their efficiency, friendliness, and expertise were evident througho... See more

Rated 5 out of 5 stars

Thank you Emerson for the great service for our filter water. Fast and efficient. Keep it up Emerson

Rated 5 out of 5 stars

Got the first AMC contract today with the service done by Michale and they are a good team and available for service anytime. Great work.

Rated 5 out of 5 stars

I recently had a full house water filtration system installed by Waterclub.ae, and I’m extremely happy with the overall experience from start to finish. The team was professional, knowledge... See more


Company details

  1. Water Filter Supplier
  2. Drinking Water Fountain
  3. Water Cooler Supplier
  4. Water Purification Company
  5. Water Tank Cleaning Service
  6. Water Treatment Supplier

About Waterclub.ae

Written by the company

Waterclub is the leading provider of top-quality filtration and purification services in the UAE. We take pride in our commitment to helping the UAE population reduce plastic usage, and we've been doing so for over eight years. Our unique license sets us apart from competitors and reinforces our credibility in the field. We proudly have served numerous companies across all seven Emirates, including Dubai Duty-Free, P&O, Caterpillar, FedEx, Rotana hotels, Jafza, Alec, Provis, and others. With over 5000 satisfied customers in the UAE, Waterclub is the ultimate solution for pristine filtered water.




Our rental plans start at a competitive price of AED 69 / month and come with a 365-day service and maintenance guarantee from our exceptional team. We are available daily from 9 am to 9 pm, and our dedicated team of experts is committed to providing the best water filter-related services in the UAE. At Waterclub, we offer a wide range of products to meet your needs, including a shower filter that can help you save 29% of water under the shower and reduce hair fall within seven days. We offer over 20 different models for drinking water that provide either room temperature, hot and cold, or even sparkling water.




We also supply glass bottles and can tailor them to your organization's needs. Choose Waterclub for the finest water filtration service in the UAE, whether for your home or office. We guarantee excellent service that exceeds your expectations and are confident that our products will meet your needs. Our commitment to reducing plastic usage in the UAE and being part of Dubai Can sets us apart from our competitors, and we take pride in being a leading provider of high-quality water filtration and purification services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Professional and Swift Service

The service was done very swiftly and professionally by Michael. He dealt with the service with utmost care and detail. Would recommend him for my future services and for my fellow Waterclub users

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I had an excellent experience with WaterClub. Their customer service responded very quickly and made the entire process smooth and stress-free. Scheduling my service was handled efficiently and arranged exactly according to my availability. The team was professional, organized, and clearly values their customers’ time. I truly appreciate their prompt communication and excellent service. Michael the service technician, did a fantastic job, as always. He was very polite, professional, and thorough throughout the entire visit. He carefully checked everything step by step and quickly identified and resolved the issue. It’s clear that he really knows his job well and takes pride in his work. I always feel confident when Michael handles the service. Highly recommended technician! Very satisfied customer!

18 February 2026
Unprompted review

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