Watch Shop Online Reviews 

I am extremely happy with my purchase, great value for money and quickly delivered. A very enjoyable and easy customer experience.

Excellent Service, very easy to order and arrived very quickly.

Very happy with the watch, good price , very fast delivery and defo good via getting a message back

Fantastic service. The watch arrived within 2 days of placing the order and extremely happy with the goods I purchased, would 100% recommend and I will be using the site again in the future.

Great service, highly recommended

Ordered 2 watches on one transaction. Only one arrived. When I asked where the other item was I was eventually told that the item was out of stock. If I hadn’t of asked where my item was - I’d still be waiting. Absolute zero communication- zero customer service. Very quick to take the money. The items were birthday presents which have left me embarrassed as one family members gift didn’t arrive. When asked to escalate this to a higher level - I was told because of staff shortages no one was able to speak to me. Hopefully I get my refund in time. Wouldn’t be buying from here again

Amazing service and price highly recommend

Very fast delivery, great service, would definitely use again

Quick delivery and beautiful authentic watch at half the price!!

Love it!

My watch was delivered in perfect time for my birthday in excellent packaging. I love it thank you

Watch arrived in perfect condition. Seamless process and efficient service. Highly recommend.

Great service, great communication and really pleased with my order.

I just used these guys for the first time, and my experience was absolutely excellent. Placed my order over the weekend and had my product by the Tuesday morning. Even when I emailed them on Monday to check on my order, I had a reply within about 5 minutes! The product was also delivered in perfect condition and at a fantastic price. Honestly a 5-star customer experience all round, which is pretty rare these days! Would definitely recommend and will be using them again for sure! Thank you WatchShopOnline!

Brilliant, next day delivery and everything perfect!

Helpful and quick.

I Bought an Armani watch for my sons 40th birthday which he was over the moon with. Great price, excellent service and promptly received. It's my second purchase and I I will most certainly be buying again.
Tankyou

Very poor service ... I have awaiting a refund for last 12 Days and still awaiting

If they have the watch in stock then great but if they have to order it in then you may have issues.

I’ve ordered 4 watches and only managed to receive 2, have had refunds for the others so 50% success rate for me.

Email response is poor and customer service isn’t great.

On the whole not a terrible company, have dealt with a lot worse but also a lot better !!!

In response to your response...

The first refunded watch wasn’t the case you couldn’t order it in time for when I “needed it” at all it took you over a week to let me know that your supplier couldn’t source that model at all (am happy to post a copy of your email in the review if need be) and the second one that was “lost in the post” according to your email it never left the sorting office after being collected by Royal Mail. You did offer to send me one yes special delivery (even though it was out of stock according to your website) but I no longer wanted anything from you after the poor service received as agreed by yourselves.

Never disputed that refunds were issued promptly, they were indeed.

The issue as pointed out to you is your lack of keeping customers informed and often just ignoring emails...then when you eventually reply it’s “oh sorry we can’t source that or it’s been lost in the post” you have to understand customers getting frustrated at that sort of thing.

To re-iterate if you have the items in stock there is no problem, the issues arise when you have to order watches in.

May I suggest you change your lead times on your website?

This is a forum for customers to leave honest reviews regarding their experience with yourselves, please don’t respond trying to blame the customer in any way, that really does show your poor customer service clearly.