I ordered this particular emporio Armani watch through a different company on 7th November which had a 7-14 day delivery! 25 days later, still no watch! So I cancelled the order and ordered from watch... See more
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I ordered 2 bracelets from this company & I wasn’t aware that my daughter had already bought one for me for an upcoming birthday. When I contacted the company they accepted a return & refunded my... See more
I must admit I’m a bit of a bargain hunter and if I’m buying anything I shop around online. Watchshop Alex delivered on every element. This website was the cheapest I could find on the internet for... See more
The gold plated stainless steel watch was posted and arrived as requested by 24 hour signed for delivery. It's been only a week and it seems to be keeping exact time to the second. Will continue to mo... See more
Company details
Contact info
13 Freeland Park, Wareham Road, BH16 6FH, Poole, United Kingdom
- +441926770417
- info@watchshop-alex.co.uk
- watchshop-alex.co.uk
4.6
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, kept informed arrived within time allocated. Excellent price for an amazing watch
5 June 2026
Unprompted review
Great communication and item arrived…
Great communication and item arrived and as described, perfect
23 November 2025
So happy with product
So happy with product . Had to wait a week longer. But worth it. Came well packaged in perfect condition and in enough time for a birthday gift. I would recommend
9 May 2025
Reply from WATCHSHOP-ALEX
Thank you, enjoy your purchase.
Definitely a scam
Definitely a scam, bought a watch and provided a tracking number which said nothing was ever picked up. Numerous emails with the seller which they constantly contradicted themselves to be then told it wasn't being sold /shipped from the UK as advertised and was I fact coming from overseas despite having a Royal mail tracking number! Their shipping policy is completely different to their reply on here! They're also advertised as a British company, when their reply shows that English is not their first language so that is also false! The UK address advertised on their website is also false, it is in fact a closed down council flat! So no one can live there never mind run a business!
5 March 2025
Unprompted review
Reply from WATCHSHOP-ALEX
Hi Gareth,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We want to reassure you that we are a legitimate UK-registered business, and we take concerns like this very seriously. We understand how the tracking information may have caused confusion — in some cases, tracking numbers are generated before the parcel is physically scanned by the courier, which can make it appear as if nothing has been dispatched yet.
Regarding shipping, while we are a UK-based business, some items may be fulfilled through our wider supplier network, which can occasionally involve international dispatch. We agree this should have been communicated more clearly, and we apologise for any misunderstanding.
We also want to clarify that our business address is a registered correspondence address, which is why it may not appear as a traditional retail or operational location.
This is not the level of experience we aim to provide, and we would really like the opportunity to resolve this for you. Please contact us directly with your order details so we can investigate fully and put things right as soon as possible.
Kind regards,
Watchshop Alex Team
Good communication and quick delivery…
Good communication and quick delivery watch is exactly as described
15 February 2025
Asked for returns instructions multiple…
Asked for returns instructions multiple times and had no response
14 December 2024
Reply from WATCHSHOP-ALEX
Hi,
We’re really sorry to hear that you’ve had difficulty getting a response regarding your return — that’s not the experience we want any customer to have.
We do offer returns and always aim to provide instructions promptly, so we apologise if your request was missed or delayed.
Please contact us again with your order details, or send us a message here, and we will prioritise your case and provide full return instructions as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Watchshop Alex Team
Great!!
Best price around compared to others!
Quick and easy website and delivery.
Would deffo buy again!
5 December 2024
Easy to place order
Easy to place order, arrived quickly and very well packaged. Thank you
28 November 2024
Go ahead and buy with confidence very pleased with the watch I…
I am very pleased with the watch I ordered. There was a problem with the courier but Alex was very good and sorted it out sending me a new watch next day delivery. His communication was great and he reassured me that he would sort it which he did. I would definitely buy from Alex again.
6 June 2024
Unprompted review
Excellent service
The package arrived probably 2 days earlier. The watch is exactly what I was expecting to be. It's a birthday present for my son and he is over the moon. We only had to shorten the strap as it was too big for him but that was expected. Strongly recommend.
25 May 2024
Great
Great, recieved my watch within a day, fully authentic, and best price i could find from a reputable seller
14 February 2024
This purchase was seamless
This purchase was seamless, I went on line bought the watch, I got an email saying that they had order, dispatched next day. Received very quickly.
20 January 2024
Go for it
Had my hesitations ordering from an unknown shop but the watch arrived on time, looks just as described and is exactly what I wanted. Will definitely be shopping here again.
7 January 2024
Hello
Hello, the clock has arrived, I received it. Then I went abroad, the time I bought today, when I was getting off the plane, it broke exactly from the connection and fell to the ground, I was not satisfied at all, please, if there is a guarantee, I want it to be done.
4 January 2024
Reply from WATCHSHOP-ALEX
Hi,
Thank you for your message, and we’re really sorry to hear about the issue with your watch — we understand how disappointing that must be, especially after just receiving it.
All of our items are covered by a warranty, and we’d be happy to look into this for you. From your description, it sounds like the issue may be related to the strap or connection point, but we’ll need to review it properly to confirm.
Please contact us with your order number along with a few clear photos of the damage, and our team will assess the situation and guide you through the next steps as quickly as possible.
We’re here to help and will do our best to resolve this for you.
Kind regards,
Watchshop Alex Team
The watch i ordered was delivered…
The watch i ordered was delivered within oo
2 days.
28 December 2023
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